Panda Express
1606 W Valencia Rd, Tucson
(520) 889-0916
Recent Reviews
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It was fast, friendly and clean. Fiod was hot and good. I was going im to have a new plate replaced due to a wrong order from the night before but they handled it well and made no issues of it
Fking slow
The ambiance was nice, which always helps with a good meal. I ordered fried rice, mushroom, and orange chicken. The food is fresh and tastes delicious as usual. The crafted mango guava tea drink was refreshing. The food portion was very generous for the price. The staff was friendly! Panda is always a great place for some quick Asian goodness.
Ordered a catering for up to 22 people for my wife's birthday. I paid an extra $15.00 for the honey walnut shrimp as one of the main dishes. It didn't have any walnuts, only shrimp. No one answers the phone to even let them know. Poor customer service and accountability.
Food is poorly cooked.
They close in 45 minutes and they're already out the most popular dishes and they don't wanna make more and it's not the first time these
happens.
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Plate
They gave us the parboiled chicken medium rare we won't eat Panda again for a long time
Atmosphere: 3
Food: 1
Service: 2
Drove through was slow this time. Pick up the pace.
Atmosphere: 4
Food: 5
Service: 5
i was in the drive through line for literally 30 minutes, had to wait for several entrees to be made after being told it would be a 10 minute wait - ended up getting parked and waiting an additional 15 minutes just to receive what looked like the scraps from the bottom of the bowl.
this location closes later, i could see if we arrived 10 minutes before close and justify them not having food prepared, but we showed up at 8:20 pm.
my chow mein was pure cabbage, and their new blank angus steak was 2 pieces of steak and the remainder of veggies, i kid you not.
not happy at all.
This post is solely based on service. Larissa provided the beat customer service you could ask for. Personable, friendly, and knowledgeable, she is an awesome asset to your team.
Service: 5
Restaurantji Recommends
Just another disappointing example of what has become the new accepted minimal effort, the new norm of customer service in the post pandemic world.
The half filled trays of food looked like old unappetizing reheated left overs. The staff was clearly annoyed, unfriendly and disenfranchised. The overall cleanliness of the entire establishment was clearly neglected. Unfortunately the mess at the soda fountain was apparently going to fix itself since the staff couldn't be bothered to address it.
I used to love this place, but unfortunately Panda has aggressively raised prices, cut quality and reduced it's quantity. Add in unabashed poor customer service and I no longer have any reason to punish myself further with another dismal visit.
Obviously clearly expected when you have zero pride in what you do and zero shame in what you pawn off as acceptable.
Not an establishment that I'll be returning to, nor is it an establishment that l would recommend visiting.
Parking: On-site parking is available.
Kid-friendliness: Highchairs are available while visiting this establishment.
Wheelchair accessibility: Handicapped parking is available while visiting this establishment.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Fried Rice, Plate, Chow Mein
Delicious Chinese food (there is no suey shop).
Dietary restrictions: It does not have vegetarian dishes or salads,
Parking: Ample parking.
Kid-friendliness: Completely suitable for children
Wheelchair accessibility: Suitable for wheelchair access
Atmosphere: 5
Food: 5
Service: 5
Andrea told me that she couldn't replace my meal that I couldn't pick up Les than 10 hrs ago this place is a joke
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru. The kids look forward to fortune cookies and none in the bag when I get home. Make sure you ask for everything they just don't throw stuff in the bag anymore. Cost cutting, I'm guessing.
Atmosphere: 5
Food: 4
Service: 2
I have gotten sick the last 2 xs I've eaten there. You are not cooking your noodles properly. They are hard and not done at all. So I decided after shopping I'd try again. Got an egg roll so hard couldn't eat it. I was home by then. I'm just so disappointed because we did like it here. You have a great Mgr. Just check your food better. Don't give to go food people the dredges.
Atmosphere: 4
Food: 1
Service: 4
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