I’d like to express my appreciation for Enrique at the PPP location on 12th. His exceptional customer service made my experience truly enjoyable. I wish him continued success in all his future endeavors. Any team would be fortunate to have him.
Atmosphere: 5
Food: 5
Service: 5
Hope East
I went to support my grandkids school They had a blast! The pizza was good, the school made money win,win .
Atmosphere: 5
Food: 5
Service: 5
Lorena Guevara
We have been coming to this location since I was little and we have never had any problems with staff.Cielo at the counter was the only one that was helpful. I dont know if they changed management or what but they are being ridiculous and petty. I couldn't order a special at the counter, had to put the order online and basically get it in the store which was not stated on the advertisement and an inconvenience. I couldn't have my tumbler of water and just felt really harassed for no reason by staff and security. Oh and they were out of large salads and zucchini. They should concentrate on doing the inventory instead on tumbler and harassing patrol. 🙄 Gonna have to go to Chuckie Cheese next time they are way better.
Atmosphere: 1
Food: 1
Service: 1
Jose Villasenor
Called to get some information on birthday party packages. I was on hold for 18 min the lady said hello two times ,didn’t give me a chance to say hello and hung up the phone. Called back manger answered, and I asked for information again regarding a party. Says everything is on line, I said I know some of the packages I don’t understand, and need clarification. She goes over it with an Attitude. Until i told her how big my party was her attitude changed.
Service: 1
Zabrielle Salaz
There games are missing sooooo many pieces.
Ping pong cup game, missing a cup. Basketballs missing in the basketball hoop Air hockey missing pucks Ski balls gone.
Annoying but still enjoyable!
We did order pizza and there was a small sliver of plastic on one of them that got stuck in my husbands teeth. I told the women at the front and she joked it off.
Weiiiirdddd, response, no offer of compensation no real apology. But wasn’t a huge deal.
My son did throw up on the ride they have there and the employee there was very gracious and I truly appreciate his efforts!
Bernie Salcido
An older lady was being very rude didn't say anything to other people that brought things in like chips pretzels. Wouldn't give us our fruit salad that we made to go with our cake. Said we couldn't have it till we were ready to leave. They need to be fair to everyone not just pick and choose. Very unprofessional
Beth Reed
Lots of games and some rides
Olivia De La Rosa
I called 5 times, just to ask about their summer deals. Girl answered fiest 2 times and placed on hold for 8 mins each time. The last 3 times I dialed she would pick up to stop the phone from ringing and place you on hold without answering. Very rude!!! She could have lost 1 mom's or leas of her time to answer my question
Irma Barron-Hall
We put a deposit down for our daughter’s 15th birthday party a month in advance, my wife showed up twice before the party date and spoke with two managers insisting everything will be taken care of and we would have a host. Last night was far from ideal! They didn't change our reservation to a party package, even after they explained what the party packages were. They had us set up as a “Do It Yourself” even though that was not what was told to my wife. The manager for the night was hiding in the back and the teenagers that work there shouldn’t! One girl had an attitude the ENTIRE night! Any complaint she got, she would start punching her hand then start talking crap about the customers while turning and looking at them. Needless to say, I want all my money back! Most of our guests left because you had no X-Large pizzas left and nobody was helpful in the ordering process! We had to go back up a 2nd time and didn’t even get everything that we ordered! It was closing time before we got half of our order which was only our pizzas! There was a whole bunch of chaos between throw up being all over the floor in our area and other people being just as upset! This place is over priced with very inexperienced employees behind the counter. Managers clearly had no desire to be present with angry customers because they were extremely short-staffed. I don’t know if it had to do with us being a gay couple but the service was atrocious! Our 15 year old daughter didn’t even get to have her cake due to the horrible delay and misinformation. When asking for a corporate phone number I was told that there wasn’t one. I guess this place is all about ripping people off so I need whoever is responsible for reimbursements to contact me back asap. None of our family will return due to the poor quality in everything you all provided last night. I just want my money back for all the items and play cards we weren’t able to use because of your poor customer service! Oh and they lost the party supplies we purchased and they couldn’t be found for awhile. Management is there to be the face of the establishment and treat people with respect. They are not there to belittle and hide in the back when customers get upset. Saying that we are EXTREMELY frustrated and disappointed is an understatement. We expect someone to reach out and provide a full reimbursement for everything we spent last night! None of our orders were correct and did not receive half of what we paid for!
I usually don’t ever have a problem with this location or the “pizza express “ but today I had the worst customer service, I’m walking in during a dinner rush to pick up an order I had placed over the phone 20 mins prior to my arrival and as I have before in the past walked up to the express lane for my order. As I’m waiting an employee came up to me and directed me to the dine in line which was completely full with people waiting in line to place their orders. I asked for the employees manager because she kept trying to argue with me on how the express lane was closed and how they had no register there, I informed her I was paying with debit card and she continued to blab about the register not being there which in my case isn’t even needed if I’m paying with card and there’s an obvious functioning debit card reader lol anyways she kept trying to argue so I then asked for a manager because why even have a pizza express lane for pick ups then? As I’m waiting for the manager another employee comes and opens the register and proceeds to remove the “cash drawer “even though I had just been told there wasn’t one LMAO Once the “manager” came I proceeded to ask him why have an express lane if I can’t simply be helped for 1 minute to pay for my order and go on about my day. So the manager goes on to tell me they have “certain days” in where the express lane is open which no sign or those “days” posted anywhere which I’m assuming he was lying about because how are we the customers supposed to know what “days” your open with no sign? Which I asked him and then he switches his excuse for not being open to he’s “understaffed” and doesn’t have anyone to work that register yet I counted about at least 8 people on shift, and you mean to tell me you can’t have 1 person take a few seconds to hand out an already made ordered and collect payment? Like what kind of management is this? So not only was my order already placed 20 mins before plus the 5 mins I spent communicating with people with no common sense I had to wait another 10 mins just to pay and have my pizza instantly handed to me when I could of been out in under 1 minute had the “pizza express” been open! Do better and send someone in who knows how to manage!
Atmosphere: 1
Food: 5
Service: 1
Robert Wheeler
Decent variety to eat, great games for the kids. Service was wonderful. The ride attendants were awesome, thanks guys.
Kid-friendliness: Great for the kids!
Atmosphere: 5
Food: 5
Service: 5
Flor Beatriz Burgos
So understaffed and no one manning the rides because not enough employees. Only one guy running around between the rides , prizes and bar. My children wanted to go on the rides and never got a chance!
Atmosphere: 1
Food: 1
Service: 1
Richard Flores
Great pizza 🍕 my favorite
Atmosphere: 5
Food: 5
Service: 5
Erica Cordova
Food was amazing and fresh. Fast orders and about a 13 minute wait time for a family order of pizza. Very satisfied with this location. Thank you !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Breadsticks, Cinnamon Bread Sticks, Chopped Salad, Hot Wings, Large Cheese Pizza, Salads, Pizza Buffet, Meat Pizza
Attn: Management
I’d like to express my appreciation for Enrique at the PPP location on 12th. His exceptional customer service made my experience truly enjoyable. I wish him continued success in all his future endeavors. Any team would be fortunate to have him.
Atmosphere: 5
Food: 5
Service: 5
I went to support my grandkids school They had a blast! The pizza was good, the school made money win,win .
Atmosphere: 5
Food: 5
Service: 5
We have been coming to this location since I was little and we have never had any problems with staff.Cielo at the counter was the only one that was helpful. I dont know if they changed management or what but they are being ridiculous and petty. I couldn't order a special at the counter, had to put the order online and basically get it in the store which was not stated on the advertisement and an inconvenience. I couldn't have my tumbler of water and just felt really harassed for no reason by staff and security. Oh and they were out of large salads and zucchini. They should concentrate on doing the inventory instead on tumbler and harassing patrol. 🙄 Gonna have to go to Chuckie Cheese next time they are way better.
Atmosphere: 1
Food: 1
Service: 1
Called to get some information on birthday party packages. I was on hold for 18 min the lady said hello two times ,didn’t give me a chance to say hello and hung up the phone. Called back manger answered, and I asked for information again regarding a party. Says everything is on line, I said I know some of the packages I don’t understand, and need clarification. She goes over it with an Attitude. Until i told her how big my party was her attitude changed.
Service: 1
There games are missing sooooo many pieces.
Ping pong cup game, missing a cup.
Basketballs missing in the basketball hoop
Air hockey missing pucks
Ski balls gone.
Annoying but still enjoyable!
We did order pizza and there was a small sliver of plastic on one of them that got stuck in my husbands teeth. I told the women at the front and she joked it off.
Weiiiirdddd, response, no offer of compensation no real apology.
But wasn’t a huge deal.
My son did throw up on the ride they have there and the employee there was very gracious and I truly appreciate his efforts!
An older lady was being very rude didn't say anything to other people that brought things in like chips pretzels. Wouldn't give us our fruit salad that we made to go with our cake. Said we couldn't have it till we were ready to leave. They need to be fair to everyone not just pick and choose. Very unprofessional
Lots of games and some rides
I called 5 times, just to ask about their summer deals. Girl answered fiest 2 times and placed on hold for 8 mins each time. The last 3 times I dialed she would pick up to stop the phone from ringing and place you on hold without answering.
Very rude!!! She could have lost 1 mom's or leas of her time to answer my question
We put a deposit down for our daughter’s 15th birthday party a month in advance, my wife showed up twice before the party date and spoke with two managers insisting everything will be taken care of and we would have a host. Last night was far from ideal! They didn't change our reservation to a party package, even after they explained what the party packages were. They had us set up as a “Do It Yourself” even though that was not what was told to my wife. The manager for the night was hiding in the back and the teenagers that work there shouldn’t! One girl had an attitude the ENTIRE night! Any complaint she got, she would start punching her hand then start talking crap about the customers while turning and looking at them. Needless to say, I want all my money back! Most of our guests left because you had no X-Large pizzas left and nobody was helpful in the ordering process! We had to go back up a 2nd time and didn’t even get everything that we ordered! It was closing time before we got half of our order which was only our pizzas! There was a whole bunch of chaos between throw up being all over the floor in our area and other people being just as upset! This place is over priced with very inexperienced employees behind the counter. Managers clearly had no desire to be present with angry customers because they were extremely short-staffed. I don’t know if it had to do with us being a gay couple but the service was atrocious! Our 15 year old daughter didn’t even get to have her cake due to the horrible delay and misinformation. When asking for a corporate phone number I was told that there wasn’t one. I guess this place is all about ripping people off so I need whoever is responsible for reimbursements to contact me back asap. None of our family will return due to the poor quality in everything you all provided last night. I just want my money back for all the items and play cards we weren’t able to use because of your poor customer service! Oh and they lost the party supplies we purchased and they couldn’t be found for awhile. Management is there to be the face of the establishment and treat people with respect. They are not there to belittle and hide in the back when customers get upset. Saying that we are EXTREMELY frustrated and disappointed is an understatement. We expect someone to reach out and provide a full reimbursement for everything we spent last night! None of our orders were correct and did not receive half of what we paid for!
Good pizza at a good price!
Kid-friendliness: Games and rides also 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
Restaurantji Recommends
I usually don’t ever have a problem with this location or the “pizza express “ but today I had the worst customer service, I’m walking in during a dinner rush to pick up an order I had placed over the phone 20 mins prior to my arrival and as I have before in the past walked up to the express lane for my order. As I’m waiting an employee came up to me and directed me to the dine in line which was completely full with people waiting in line to place their orders. I asked for the employees manager because she kept trying to argue with me on how the express lane was closed and how they had no register there, I informed her I was paying with debit card and she continued to blab about the register not being there which in my case isn’t even needed if I’m paying with card and there’s an obvious functioning debit card reader lol anyways she kept trying to argue so I then asked for a manager because why even have a pizza express lane for pick ups then? As I’m waiting for the manager another employee comes and opens the register and proceeds to remove the “cash drawer “even though I had just been told there wasn’t one LMAO Once the “manager” came I proceeded to ask him why have an express lane if I can’t simply be helped for 1 minute to pay for my order and go on about my day. So the manager goes on to tell me they have “certain days” in where the express lane is open which no sign or those “days” posted anywhere which I’m assuming he was lying about because how are we the customers supposed to know what “days” your open with no sign? Which I asked him and then he switches his excuse for not being open to he’s “understaffed” and doesn’t have anyone to work that register yet I counted about at least 8 people on shift, and you mean to tell me you can’t have 1 person take a few seconds to hand out an already made ordered and collect payment? Like what kind of management is this? So not only was my order already placed 20 mins before plus the 5 mins I spent communicating with people with no common sense I had to wait another 10 mins just to pay and have my pizza instantly handed to me when I could of been out in under 1 minute had the “pizza express” been open! Do better and send someone in who knows how to manage!
Atmosphere: 1
Food: 5
Service: 1
Decent variety to eat, great games for the kids. Service was wonderful. The ride attendants were awesome, thanks guys.
Kid-friendliness: Great for the kids!
Atmosphere: 5
Food: 5
Service: 5
So understaffed and no one manning the rides because not enough employees. Only one guy running around between the rides , prizes and bar. My children wanted to go on the rides and never got a chance!
Atmosphere: 1
Food: 1
Service: 1
Great pizza 🍕 my favorite
Atmosphere: 5
Food: 5
Service: 5
Food was amazing and fresh. Fast orders and about a 13 minute wait time for a family order of pizza. Very satisfied with this location. Thank you !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6 Breadsticks, Cinnamon Bread Sticks, Chopped Salad, Hot Wings, Large Cheese Pizza, Salads, Pizza Buffet, Meat Pizza
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