This location at 1865 West Valencia is pretty bad. We have been sitting at the drive thru for 10 mins and no one came to the window. Had to call inside to get the uber order. This is bad customer service . That's why you have hardly any customers at this location. It's sad because its one of the only Pizza Huts with a dining room and half the time they close it. Just sad.
Recommended dishes: Personal Pan Pizza
Ana Fernández
Food is good as all pizza hut, service was bad, and the place looks dirty, and tables was dirty and feels sticky all around. Not recommended to dinner in. Place is dirty.
Atmosphere: 2
Food: 4
Service: 2
Jackie Herrera
Food was good, waiting time for pick up but otherwise service was great
Atmosphere: 4
Food: 4
Service: 4
Yesenia
This place is completely EMPTY, yet when you call, you wait more than 10 minutes for someone to answer the phone, I don’t understand
Atmosphere: 1
Food: 3
Service: 1
Anna Nunez
Only did takeout. Sometimes it slow
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Personal Pan Pizza
S5196INmarko
It took 2 hours to get a pizza delivered last night!! The employee was clueless. Food was sub par. We stopped using this Pizza Hut years ago because they are consistently bad. We decided to try them again and they are actually worse than our last experience. Don’t spend your hard earned money at this restaurant. This Pizza Hut is by far the worst in Tucson.
Enrique Ramirez
Very good pizza, although sad to see It ended up
Atmosphere: 2
Food: 4
Service: 5
Rick Azevedo
This place doesn't get my business any longer due to delivery brought by a door dash service rather then paying employees to do it. Dasher was the worst experience yet and I go out of my way to inform others of trash service here. When dasher arrived all the stickers were either removed or packaging was opened. Food wasnt up to par even though my order was $80.It took more then 45 min to bring my order 1mile. Dasher took hot pizza and sat for over 25min in another parking lot trying to get other orders even though it was not far to just bring by and go back to other restaurant. When we called door dash about it they said it was OK for a refund due to tampered product. The issue lied in customer service on pizza huts end. We were told time and time again to reach out to pizza hut for a refund and they had to refund on there end due to sub out of delivery service. Keep in mind door dash was not mentioned when we placed order and the manager just kept saying to wait for corporate to call if they call. Now couple months later still no contact and that's why we as a family of nine won't give pizza hut business any further no matter what. If this is how business is handled then we don't need you. Keep in mind that our order had been tampered with and even though we spent $80.00 on the order they didn't even offer to remake the order. Imagine seeing your delivery drivers car sitting in another parking lot for 25min after taking order out of pizza hut and couldn't even speak English enough to articulate why he was just sitting there. I would have gone in the first place but mother in law was watching my children and while driving back from Phoenix placed the order soo dinner was taken care of. Places order around 7pm and by 830 pm I was home waiting for my pizza. SHAME ON YOU PiZZA HUT!!!!!!!!!!!!!!!!!!! I tell everyone I know to stop giving your company the time of day.
Cathy is amazing! Super helpful, always double checking the orders and her customer service is superb! Thank you Cathy!
Wesley Owen
Great pizza! Great service
Michael Lopez
Good eats and love the Detroit pizza when available.
Christa Sanchez
I came to order a big order of pizza, the manager would not take my 100.00 bill she said they only take new 100.00 bills and it was too old. I don't understand! Money is money! It was real, I just came from the bank. Can someone help me understand why they wouldn't take it? I did not want to argue because I'm starving! Thank you
Pan pepperoni is my favorite
Atmosphere: 5
Food: 5
Service: 5
Rude service
Atmosphere: 1
Service: 1
This location at 1865 West Valencia is pretty bad. We have been sitting at the drive thru for 10 mins and no one came to the window. Had to call inside to get the uber order. This is bad customer service . That's why you have hardly any customers at this location. It's sad because its one of the only Pizza Huts with a dining room and half the time they close it. Just sad.
Recommended dishes: Personal Pan Pizza
Food is good as all pizza hut, service was bad, and the place looks dirty, and tables was dirty and feels sticky all around. Not recommended to dinner in. Place is dirty.
Atmosphere: 2
Food: 4
Service: 2
Food was good, waiting time for pick up but otherwise service was great
Atmosphere: 4
Food: 4
Service: 4
This place is completely EMPTY, yet when you call, you wait more than 10 minutes for someone to answer the phone, I don’t understand
Atmosphere: 1
Food: 3
Service: 1
Only did takeout. Sometimes it slow
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Personal Pan Pizza
It took 2 hours to get a pizza delivered last night!! The employee was clueless. Food was sub par. We stopped using this Pizza Hut years ago because they are consistently bad. We decided to try them again and they are actually worse than our last experience. Don’t spend your hard earned money at this restaurant. This Pizza Hut is by far the worst in Tucson.
Very good pizza, although sad to see It ended up
Atmosphere: 2
Food: 4
Service: 5
This place doesn't get my business any longer due to delivery brought by a door dash service rather then paying employees to do it. Dasher was the worst experience yet and I go out of my way to inform others of trash service here. When dasher arrived all the stickers were either removed or packaging was opened. Food wasnt up to par even though my order was $80.It took more then 45 min to bring my order 1mile. Dasher took hot pizza and sat for over 25min in another parking lot trying to get other orders even though it was not far to just bring by and go back to other restaurant. When we called door dash about it they said it was OK for a refund due to tampered product. The issue lied in customer service on pizza huts end. We were told time and time again to reach out to pizza hut for a refund and they had to refund on there end due to sub out of delivery service. Keep in mind door dash was not mentioned when we placed order and the manager just kept saying to wait for corporate to call if they call. Now couple months later still no contact and that's why we as a family of nine won't give pizza hut business any further no matter what. If this is how business is handled then we don't need you. Keep in mind that our order had been tampered with and even though we spent $80.00 on the order they didn't even offer to remake the order. Imagine seeing your delivery drivers car sitting in another parking lot for 25min after taking order out of pizza hut and couldn't even speak English enough to articulate why he was just sitting there. I would have gone in the first place but mother in law was watching my children and while driving back from Phoenix placed the order soo dinner was taken care of. Places order around 7pm and by 830 pm I was home waiting for my pizza. SHAME ON YOU PiZZA HUT!!!!!!!!!!!!!!!!!!! I tell everyone I know to stop giving your company the time of day.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No dine inn service
Cathy is amazing! Super helpful, always double checking the orders and her customer service is superb! Thank you Cathy!
Great pizza! Great service
Good eats and love the Detroit pizza when available.
I came to order a big order of pizza, the manager would not take my 100.00 bill she said they only take new 100.00 bills and it was too old. I don't understand! Money is money! It was real, I just came from the bank. Can someone help me understand why they wouldn't take it? I did not want to argue because I'm starving! Thank you
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