Ordered a shrimp bento box got a beef one. Didn't realize until I got home and place was closed.
Atmosphere: 2
Food: 2
Service: 1
Naturalee Goddessee
Worst customer service. I ordered chicken teriyaki before leaving the mall. Got home to eat it and the chicken was not done, pink and goeey. So I decided to try to cook it some more before driving all the way back to the mall. Well, that didn’t help at all. So I drove all the way back to the mall, explained what happened and I can not believe the attitude and continuous push back I recieved on how I ordered it an hour ago and it looked fine. The looks they gave me. They way she slammed and pushed my food down the line and rushed me to get it (with a customer in front of me) The only reason I’m didn’t push back is because I knew that’s what they expected and wanted. I smiled, got my food and immediately ran to make this review!
Jason Burlingame
Maybe this was a one off, ordered food to go with a group of people from work. When I got it, it was so small I had a hard time believing that was true. The egg roll was delicious at least.
Food: 2
Arturo
Awesome restaurant, great food for decent prices. Definitely recommend. Nothing beats the teriyaki and rice. The chefs are great
Lady at the counter was rude though. After waiting in line, lady sent me to the back of the line. When I got to the front I accidentally tried to give a chef my order, when I was supposed to give her the order instead. She told me that was not the line to order and sent me to the back of the line and started to attend someone else. I tried to tell her that it was a mistake but she didn't bother listening. So I had to wait in line again just because of that accident I made. Thankfully some customers saw that, and told me to just go in front of them. This was later in the afternoon on Friday 12/5/25.
Will delete the bottom half of the review in the future, because I know her actions don't reflect the restaurant as a whole
Atmosphere: 4
Food: 5
Service: 1
Markus Ruiz
Love the North Riverside location they’re always delicious and the customer service is friendly and welcoming to say the least.
A Antonio
Best meal for the price. AND they haven’t changed their protein portion amounts (basically reducing the amount) like other restauranteurs in the mall (COUGH Oh My Chicken).
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Teriyaki, Teriyaki Chicken with Fried Rice and Mixed Veggies, Beef Teriyaki
StreetChris
Don't do business here.
Female at the counter still has an attitude problem.
Vibes don’t lie.
Not returning.
Updated 11.10.25
La mujer que trabaja aqui no es bueno.
Atmosphere: 1
Food: 1
Service: 1
Natalia Olivas
Super yummy food. Great place to eat after shopping
Atmosphere: 4
Food: 5
Service: 4
Shawn Swint
I ordered threw door dash for dinner and if you do dont order extra chicken or beef you will get way over charged for extra noodles and I hate to say it because I love this chain but won't be ordering from this location again if im going to get ripped off
We were so surprised at how good the food was here! I rarely eat mall food but we needed a bite before the movie and choose Sarku. Good fast service, big portions, reasonable prices and very tasty food! The reason I only gave them 3 stars? They charged me 1.99 for a 16oz bottle of costco water! You know, the kind thats $4 a case? I'm always amazed when a good company does something so petty to offset a good experience and leave a bad taste in my mouth
Atmosphere: 3
Food: 5
Service: 5
Marc Brown
Sarku is always right on point with their food, that’s why I give them a 5 star rating😜
Brianna Roberts
Today we had lunch at Sakura at the Park Place Mall for my son's birthday. We typically love their food. I hate that we have had issues with the girls at the front multiple times. Once in a while they might add veggies when we say no veggies and they have scraped them out and handed it back. They have argued even when I wasn't being rude, they have given eye rolls. There are other malls with Sakura that will see my family. Today felt like they could have tampered with the food that I or my family wouldn't touch.
Edit: I guess the owner went back on their thoughts.... They had a replied wanting to discuss the issue right after, but in between then and now they had deleted their comment. I still had the email notifying me of their comment. I wasn't expecting free food or anything of the sort. As somebody who has always worked in customer service, I can't stand people who are rude just because they said that there was something wrong with their order. Mistakes happen. I wasn't even upset about the mistake. The attitude that I received is what bothered me
There is an excellent restaurant
Ordered a shrimp bento box got a beef one. Didn't realize until I got home and place was closed.
Atmosphere: 2
Food: 2
Service: 1
Worst customer service. I ordered chicken teriyaki before leaving the mall. Got home to eat it and the chicken was not done, pink and goeey. So I decided to try to cook it some more before driving all the way back to the mall. Well, that didn’t help at all. So I drove all the way back to the mall, explained what happened and I can not believe the attitude and continuous push back I recieved on how I ordered it an hour ago and it looked fine. The looks they gave me. They way she slammed and pushed my food down the line and rushed me to get it (with a customer in front of me) The only reason I’m didn’t push back is because I knew that’s what they expected and wanted. I smiled, got my food and immediately ran to make this review!
Maybe this was a one off, ordered food to go with a group of people from work. When I got it, it was so small I had a hard time believing that was true. The egg roll was delicious at least.
Food: 2
Awesome restaurant, great food for decent prices. Definitely recommend. Nothing beats the teriyaki and rice. The chefs are great
Lady at the counter was rude though. After waiting in line, lady sent me to the back of the line. When I got to the front I accidentally tried to give a chef my order, when I was supposed to give her the order instead. She told me that was not the line to order and sent me to the back of the line and started to attend someone else. I tried to tell her that it was a mistake but she didn't bother listening. So I had to wait in line again just because of that accident I made. Thankfully some customers saw that, and told me to just go in front of them. This was later in the afternoon on Friday 12/5/25.
Will delete the bottom half of the review in the future, because I know her actions don't reflect the restaurant as a whole
Atmosphere: 4
Food: 5
Service: 1
Love the North Riverside location they’re always delicious and the customer service is friendly and welcoming to say the least.
Best meal for the price. AND they haven’t changed their protein portion amounts (basically reducing the amount) like other restauranteurs in the mall (COUGH Oh My Chicken).
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Teriyaki, Teriyaki Chicken with Fried Rice and Mixed Veggies, Beef Teriyaki
Don't do business here.
Female at the counter still has an attitude problem.
Vibes don’t lie.
Not returning.
Updated 11.10.25
La mujer que trabaja aqui no es bueno.
Atmosphere: 1
Food: 1
Service: 1
Super yummy food. Great place to eat after shopping
Atmosphere: 4
Food: 5
Service: 4
I ordered threw door dash for dinner and if you do dont order extra chicken or beef you will get way over charged for extra noodles and I hate to say it because I love this chain but won't be ordering from this location again if im going to get ripped off
Food: 3
Service: 2
Restaurantji Recommends
Good food
Not too expensive
Atmosphere: 4
Food: 4
Service: 4
Always good food for a good price.
Atmosphere: 5
Food: 5
Service: 5
We were so surprised at how good the food was here! I rarely eat mall food but we needed a bite before the movie and choose Sarku. Good fast service, big portions, reasonable prices and very tasty food! The reason I only gave them 3 stars? They charged me 1.99 for a 16oz bottle of costco water! You know, the kind thats $4 a case? I'm always amazed when a good company does something so petty to offset a good experience and leave a bad taste in my mouth
Atmosphere: 3
Food: 5
Service: 5
Sarku is always right on point with their food, that’s why I give them a 5 star rating😜
Today we had lunch at Sakura at the Park Place Mall for my son's birthday. We typically love their food. I hate that we have had issues with the girls at the front multiple times. Once in a while they might add veggies when we say no veggies and they have scraped them out and handed it back. They have argued even when I wasn't being rude, they have given eye rolls.
There are other malls with Sakura that will see my family. Today felt like they could have tampered with the food that I or my family wouldn't touch.
Edit: I guess the owner went back on their thoughts.... They had a replied wanting to discuss the issue right after, but in between then and now they had deleted their comment. I still had the email notifying me of their comment. I wasn't expecting free food or anything of the sort. As somebody who has always worked in customer service, I can't stand people who are rude just because they said that there was something wrong with their order. Mistakes happen. I wasn't even upset about the mistake. The attitude that I received is what bothered me
Atmosphere: 1
Food: 1
Service: 1
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