We were so surprised at how good the food was here! I rarely eat mall food but we needed a bite before the movie and choose Sarku. Good fast service, big portions, reasonable prices and very tasty food! The reason I only gave them 3 stars? They charged me 1.99 for a 16oz bottle of costco water! You know, the kind thats $4 a case? I'm always amazed when a good company does something so petty to offset a good experience and leave a bad taste in my mouth
Atmosphere: 3
Food: 5
Service: 5
Marc Brown
Sarku is always right on point with their food, that’s why I give them a 5 star rating😜
Brianna Roberts
Today we had lunch at Sakura at the Park Place Mall for my son's birthday. We typically love their food. I hate that we have had issues with the girls at the front multiple times. Once in a while they might add veggies when we say no veggies and they have scraped them out and handed it back. They have argued even when I wasn't being rude, they have given eye rolls. There are other malls with Sakura that will see my family. Today felt like they could have tampered with the food that I or my family wouldn't touch.
Edit: I guess the owner went back on their thoughts.... They had a replied wanting to discuss the issue right after, but in between then and now they had deleted their comment. I still had the email notifying me of their comment. I wasn't expecting free food or anything of the sort. As somebody who has always worked in customer service, I can't stand people who are rude just because they said that there was something wrong with their order. Mistakes happen. I wasn't even upset about the mistake. The attitude that I received is what bothered me
Atmosphere: 1
Food: 1
Service: 1
Pablo Sherman
Japanese food at the mall. It was good enough.
Atmosphere: 3
Food: 3
Service: 3
Hawraa Hussein
I’ve been eating sarku for 10 years and it would never disappoint however today I decided to order it on doordash & I regret it the plate was small the veggie were raw the noddles were dry and the chicken had no flavor I took a few bites and couldn’t finish it it’s now dumped in the trash can very disappointed
Food: 1
Kaykay
I come here often but when I went on June 30th there were SEVERAL long thick strands of hair in my food it was very unpleasant
Ivan Avechuco
Got food poisoning from them portions gotten worse I got noodles with chicken teriyaki will never get it again disgusting..
Atmosphere: 1
Food: 1
Service: 1
Cristian Coronado
Its good, but they never open on time and don't always have the best attitude.
Eddie Ricksha
Very rude employees.
Jerry Albio
I love the mixture of cooked sushi rolls & chicken teriyaki bowl style barbecue. It's my favorite choice out of all the options in the food court. I hope it's just remodeling because I can't understand why it would close down permanently. The food there is soooo good.
Certified BANGER. I live 6 hours away and when I visit this is a must go to place. It’s been my favorite for years and I know that will ever change.
Laurel Hervert
Very frustrated..I downloaded the app to get a $5 coupon and I asked mid-line if I had to order on the app after I downloaded it. She says no. I see the $5 credit and got a text message saying I can get $5 off today. I get to the front of the line and have cash only and she says I have to order on the app. I go to my car and get my credit card and go back. Now all of a sudden my $5 credit is gone. I ask the lady and she says it gives it to you after you order. She literally pressed the submit button FOR ME and it goes through without processing the $5 off. I only wanted to eat here because of the coupon. The lady at the front could care less and said to contact corporate. Then I wait forever for them to call my number but apparently I had to tell them I ordered on the app and my food was sitting there getting cold the whole time. UPDATE: I contacted customer service and they promptly gave me a credit for my order, which I appreciate so that’s why I changed it from a one star to a three star rating.
gamr “RanXerox”
I've been to park Mall several times in the last year and several times I've visited sarku, I'm not returning because first the five dollars offered for first time ordering online doesn't work,you sign up and they keep your information. Second, They NEVER have sushi and it's right there on the menu, EVERY TIME I ask for it,NO SUSHI!!!! Take it off the menu or better yet, GET OUT of Park Place!
David Zabalza
I ordered my food online to get it quicker I get there and no one in line and my order is not done and then I wait for 30 more minutes to get food why in the hell would I order online if the people that where showing up are getting it quicker this is stupid
maria payne
These people do not care about their customers, they consistently misrepresent their potion sizes and have cheat their customers.. Don’t give them your business!!!
We were so surprised at how good the food was here! I rarely eat mall food but we needed a bite before the movie and choose Sarku. Good fast service, big portions, reasonable prices and very tasty food! The reason I only gave them 3 stars? They charged me 1.99 for a 16oz bottle of costco water! You know, the kind thats $4 a case? I'm always amazed when a good company does something so petty to offset a good experience and leave a bad taste in my mouth
Atmosphere: 3
Food: 5
Service: 5
Sarku is always right on point with their food, that’s why I give them a 5 star rating😜
Today we had lunch at Sakura at the Park Place Mall for my son's birthday. We typically love their food. I hate that we have had issues with the girls at the front multiple times. Once in a while they might add veggies when we say no veggies and they have scraped them out and handed it back. They have argued even when I wasn't being rude, they have given eye rolls.
There are other malls with Sakura that will see my family. Today felt like they could have tampered with the food that I or my family wouldn't touch.
Edit: I guess the owner went back on their thoughts.... They had a replied wanting to discuss the issue right after, but in between then and now they had deleted their comment. I still had the email notifying me of their comment. I wasn't expecting free food or anything of the sort. As somebody who has always worked in customer service, I can't stand people who are rude just because they said that there was something wrong with their order. Mistakes happen. I wasn't even upset about the mistake. The attitude that I received is what bothered me
Atmosphere: 1
Food: 1
Service: 1
Japanese food at the mall. It was good enough.
Atmosphere: 3
Food: 3
Service: 3
I’ve been eating sarku for 10 years and it would never disappoint however today I decided to order it on doordash & I regret it the plate was small the veggie were raw the noddles were dry and the chicken had no flavor I took a few bites and couldn’t finish it it’s now dumped in the trash can very disappointed
Food: 1
I come here often but when I went on June 30th there were SEVERAL long thick strands of hair in my food it was very unpleasant
Got food poisoning from them portions gotten worse I got noodles with chicken teriyaki will never get it again disgusting..
Atmosphere: 1
Food: 1
Service: 1
Its good, but they never open on time and don't always have the best attitude.
Very rude employees.
I love the mixture of cooked sushi rolls & chicken teriyaki bowl style barbecue. It's my favorite choice out of all the options in the food court. I hope it's just remodeling because I can't understand why it would close down permanently. The food there is soooo good.
Restaurantji Recommends
Certified BANGER. I live 6 hours away and when I visit this is a must go to place. It’s been my favorite for years and I know that will ever change.
Very frustrated..I downloaded the app to get a $5 coupon and I asked mid-line if I had to order on the app after I downloaded it. She says no. I see the $5 credit and got a text message saying I can get $5 off today. I get to the front of the line and have cash only and she says I have to order on the app. I go to my car and get my credit card and go back. Now all of a sudden my $5 credit is gone. I ask the lady and she says it gives it to you after you order. She literally pressed the submit button FOR ME and it goes through without processing the $5 off. I only wanted to eat here because of the coupon. The lady at the front could care less and said to contact corporate. Then I wait forever for them to call my number but apparently I had to tell them I ordered on the app and my food was sitting there getting cold the whole time. UPDATE: I contacted customer service and they promptly gave me a credit for my order, which I appreciate so that’s why I changed it from a one star to a three star rating.
I've been to park Mall several times in the last year and several times I've visited sarku, I'm not returning because first the five dollars offered for first time ordering online doesn't work,you sign up and they keep your information. Second, They NEVER have sushi and it's right there on the menu, EVERY TIME I ask for it,NO SUSHI!!!! Take it off the menu or better yet, GET OUT of Park Place!
I ordered my food online to get it quicker I get there and no one in line and my order is not done and then I wait for 30 more minutes to get food why in the hell would I order online if the people that where showing up are getting it quicker this is stupid
These people do not care about their customers, they consistently misrepresent their potion sizes and have cheat their customers.. Don’t give them your business!!!
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