Horrible customer service from Erika on the night shift crew. 2/2/2025. I am a loyal customer at Sonic. I love going there for their munchies and delicious drinks. i decided to make a late night trip and got to Sonic at 11:45pm. Mind you sonic closes at 12. I ordered a large jalapeño popper and a small strawberry cheesecake shake. at first, Erica tells me that they are no longer serving ice cream. I asked her “why is that?” and she rudely replied back “because we’re no longer serving ice cream”. And I asked her again “why are you not selling ice cream?” and then she tells me the ice cream machine is broken. I work in the kitchen and I know that she was lying to me and they cleaned out the ice cream machine early because I had seen them cleaning up before I pulled in. Absolutely disappointed in sonic.
Food: 2
Service: 1
Jenn
Went here around 1030 pm two cars we ordered $80 worth of food and half way home tried a couple bits. Horrible hard nuggets tator tots with cheese had sliced cheese on top not melted burger was not cooked my daughter was behind us her food wasn't warm nuggets hard tator tots cold hard. I worked here in 98 was best burger place. Now I don't think I'll try them again disappointed in this night crew and in general giving us the last of days food unacceptable.
Jose Oviedo
The worst food experience I ever had.
Atmosphere: 1
Food: 1
Service: 1
Angelica Loaiza
I've gone to this Sonic periodically as there are usually service issues when ordering from the app. I tried again tonight and was let down as they forgot to include my cheese tots, a detail I did not notice until I got home. See when I'm desperate enough to visit this location again.
Robin Cotterman
Arrived for a quick dinner of coney cheese dogs and tater tots. The hotdogs were rubbery and shriveled (obviously been sitting on the warmer a long time), and the tater tots were barely warm. Won't be returning.
Food: 1
Service: 1
Jim Giffin
Pickle fries are very tasty......
Atmosphere: 3
Food: 3
Service: 3
daniella mendoza
It was Christmas and they were busy having speaker issues in drive thru. She was positive and still happy to be there. She deserves to be recognized
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Tots, Burger
Zephan
Everytime I come here the shake machine is always down, an the shakes are the only thing I get here. Could be better
A. E.
This place has employees who DO NOT care for the customer! People don't go there. Check other reviews! Owner doesn't care as well, no response to any of the reviews.
Frank A
It was NOT the best experience tonight...the whole store had the majority of their lighting off, and all signage was dark in an attempt to appear closed.
When we pulled up to the drive-thru menu to order, the attendant was extremely short and attempted to rush our order and missed a drink completely.
This was not a positive experience for us at Sonic!
it's really lost somthing since the car hops. I mean I'm old and.remember when you.actuallt saw a human doing more than just delivering a bag foods still great but feels kind cold and impersonal.
Parking: cmon guy and.gals its sonic nuff said.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Tots, Burger, Chili Cheese
Tammy Radke
Food was disgusting not prepared the way I ordered it it looked like garbage. Save your money. Not even my dog would eat it
Atmosphere: 1
Food: 1
Service: 3
Arizona Bob
Just came through the drive through, ordered the new grilled cheese double burger and tots. Well, the toast was dry and burned, the bacon was burned beyond crispy, there was only one burger, and no tots. So I called Daniel the manager. He was ‘ sorry about that’, and would talk to crew. He also said the instructions were to only put one burger patty in the sandwich. I asked if the instructions were to omit the tots also. He did offer to make another one for me, but I’m not driving 40miles for another one. Will be calling corporate and doing Sonic’s feedback and survey. 😞 Editing here ... Sonic's Feedback site does not work ... imagine that ! More editing, September 5th @ 11:56am After back and forth with Sonic Customer Service, they did offer two cheeseburgers for my totally incorrect order. Problem is, "the rewards that was offered can only be redeemed thru the Sonic App." So Sonic requires me to have a smart phone, phone and / or Internet service, AND they must invade my privacy by requiring my private information by installing their "APP" ? Hey Sonic ... are you beyond using the US Mail ? I did give you my address AND I have an email address ... send or attach the certificates to one of those locations ... and do NOT require me to purchase $$$ worth of equipment and services just to get two cheeseburgers because of YOUR incompetence !
Atmosphere: 3
Food: 1
Service: 1
Destiny Romero
came at 11:30 pm for two drinks and was denied :(
Atmosphere: 2
Service: 1
Giselle Podesta
Took 40+ minutes to get tater tots and a drink. Erika the manager was very rude and unprofessional.
Horrible customer service from Erika on the night shift crew. 2/2/2025. I am a loyal customer at Sonic. I love going there for their munchies and delicious drinks. i decided to make a late night trip and got to Sonic at 11:45pm. Mind you sonic closes at 12. I ordered a large jalapeño popper and a small strawberry cheesecake shake. at first, Erica tells me that they are no longer serving ice cream. I asked her “why is that?” and she rudely replied back “because we’re no longer serving ice cream”. And I asked her again “why are you not selling ice cream?” and then she tells me the ice cream machine is broken. I work in the kitchen and I know that she was lying to me and they cleaned out the ice cream machine early because I had seen them cleaning up before I pulled in. Absolutely disappointed in sonic.
Food: 2
Service: 1
Went here around 1030 pm two cars we ordered $80 worth of food and half way home tried a couple bits. Horrible hard nuggets tator tots with cheese had sliced cheese on top not melted burger was not cooked my daughter was behind us her food wasn't warm nuggets hard tator tots cold hard. I worked here in 98 was best burger place. Now I don't think I'll try them again disappointed in this night crew and in general giving us the last of days food unacceptable.
The worst food experience I ever had.
Atmosphere: 1
Food: 1
Service: 1
I've gone to this Sonic periodically as there are usually service issues when ordering from the app. I tried again tonight and was let down as they forgot to include my cheese tots, a detail I did not notice until I got home. See when I'm desperate enough to visit this location again.
Arrived for a quick dinner of coney cheese dogs and tater tots. The hotdogs were rubbery and shriveled (obviously been sitting on the warmer a long time), and the tater tots were barely warm.
Won't be returning.
Food: 1
Service: 1
Pickle fries are very tasty......
Atmosphere: 3
Food: 3
Service: 3
It was Christmas and they were busy having speaker issues in drive thru. She was positive and still happy to be there. She deserves to be recognized
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Tots, Burger
Everytime I come here the shake machine is always down, an the shakes are the only thing I get here. Could be better
This place has employees who DO NOT care for the customer!
People don't go there.
Check other reviews! Owner doesn't care as well, no response to any of the reviews.
It was NOT the best experience tonight...the whole store had the majority of their lighting off, and all signage was dark in an attempt to appear closed.
When we pulled up to the drive-thru menu to order, the attendant was extremely short and attempted to rush our order and missed a drink completely.
This was not a positive experience for us at Sonic!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Corn Dog, Strawberry, Burger
Restaurantji Recommends
it's really lost somthing since the car hops. I mean I'm old and.remember when you.actuallt saw a human doing more than just delivering a bag foods still great but feels kind cold and impersonal.
Parking: cmon guy and.gals its sonic nuff said.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Tots, Burger, Chili Cheese
Food was disgusting not prepared the way I ordered it it looked like garbage. Save your money. Not even my dog would eat it
Atmosphere: 1
Food: 1
Service: 3
Just came through the drive through, ordered the new grilled cheese double burger and tots. Well, the toast was dry and burned, the bacon was burned beyond crispy, there was only one burger, and no tots. So I called Daniel the manager. He was ‘ sorry about that’, and would talk to crew. He also said the instructions were to only put one burger patty in the sandwich. I asked if the instructions were to omit the tots also. He did offer to make another one for me, but I’m not driving 40miles for another one. Will be calling corporate and doing Sonic’s feedback and survey. 😞
Editing here ... Sonic's Feedback site does not work ... imagine that !
More editing, September 5th @ 11:56am
After back and forth with Sonic Customer Service, they did offer two cheeseburgers for my totally incorrect order.
Problem is, "the rewards that was offered can only be redeemed thru the Sonic App."
So Sonic requires me to have a smart phone, phone and / or Internet service, AND they must invade my privacy by requiring my private information by installing their "APP" ?
Hey Sonic ... are you beyond using the US Mail ?
I did give you my address AND I have an email address ... send or attach the certificates to one of those locations ... and do NOT require me to purchase $$$ worth of equipment and services just to get two cheeseburgers because of YOUR incompetence !
Atmosphere: 3
Food: 1
Service: 1
came at 11:30 pm for two drinks and was denied :(
Atmosphere: 2
Service: 1
Took 40+ minutes to get tater tots and a drink. Erika the manager was very rude and unprofessional.
Loading...