8:30-8:36ordered a peanut butter banana shake large and a cookie dough blast mediumputting what I ordered and what time my order was from so it’s easier to know who took my order, I asked for a recipe so I could see the servers name but they never gave me one I think cuz they knew why I wanted itShakes were good but……girl I’m the drive threw window speaker had a bad attitude, when we pulled up to the drive up screen it was an instant rude you can order whenever, she then kept saying a rude k after every item we’d say, then when we were finally done she rudely said our order total then disconnected no have a nice day or even telling us to pull up, I understand everyone has bad days but if your having on stay home don’t go to work and just be rude to people.
Atmosphere: 1
Food: 3
Service: 1
Lars Nelson-Melby
The chicken was very fresh, my cook was Luis and it was very tasty ?
My green chilie cheese burger was bad. I didn't notice the smell of the meat till I had eaten half of it.As soon as I smelled the awful smell I wrapped it up and threw it away. But we were half way home by then. So I couldn't go tell them.And 1 hour later I got the worse stomach ache ever. Then chills then I threw up 4 times.And it was the burger I was throwing up. I have never had food poisoning before but that was it and definetly not fun! We have eaten at Sonic a lot of times and never had a problem. We have always enjoyed their food!The service was great. The food was brought out within minutes of our order!
Food: 1
Service: 4
Sydney
Order a milkshake it was overfilled and the lid was not secured leading to the milkshake spilling all over the car when I tried to pick it up. Also ordered a water and it tasted like dirt water.
Atmosphere: 1
Food: 1
Service: 1
Kevin N
It started out being great food years ago. I went yesterday and was very disappointed. The onion rings were overcooked and tasted like old oil in the fryer. The burger was sloppy, lettuce looked wilted and just didn't feel fresh. There were lights out and the menus were gone. It's turned into a ghost of itself. I hope they're renovating but still doesn't explain the current quality of the food.
Atmosphere: 1
Food: 4
Service: 2
Sree
The CUSTOMER SERVICE was TERRIBLE at this location. After placing my order, I had to wait for 20 minutes before receiving any response from the staff. When I asked again, they told me the ice machine had not worked for a day. This happened twice in one week, and I felt that the staff were not taking my concerns seriously. If the ice machine is not working, they should put up a sign to inform customers. Hardly any customers ( one customer at that time ) in sonic. I was disappointed with the service and do not plan to return.
Ronnie Miller
THIS LOCATION IS TERRIBLE! Food is ALWAYS dry. Never can get my order right and even when you give a chance to make it right. They screw it up again! DO NOT GO HERE! THEY SUCK AT EVERYTHING!
Atmosphere: 1
Food: 1
Service: 1
Lee Machina
Been going to Sonic since I was a teenager. Still love the foodParking: Park and eat type dining
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Tater Tots, Burger
Frank M
23 minutes wait.6 minutes for a personal to take our order after gigging with Co workers.Pulled up to the window to make my payment and see 4 people standing around.16 minutes passed and still waitingAt the 22 mark we finally received our order of a hot dog and cold tater tot’s.Please help and support for change!
We are long time fans of Sonic. Today, at the Thornydale Sonic we had the worst quality food we have ever had. Corn dogs were so burned that the coating was so dark, crusty, cracked and missing exposing a burned hot dog that was so tough it couldn't be bitten! There is no way that a cook would not see that horrible quality of an item when putting it in the sleeve and not willingly make the decision to give a customer disgusting product. And the blast we ordered was supposed to be a Heath blast - instead it was was vanilla soup, pure liquid and a sprinkle of Heath on the top. Again, the maker knew exactly the quality of product they were giving to the customer. This is clearly a management issue in not supervising the employees work or quality and having employees that clearly don't care about the product. This was disgusting. When the drive through order was placed it was twice the actual price - which we had to educate the employee that the items we ordered were a certain (correct) amount and there was swirl trying to figure out simple math! And there is a sign on the door that says you can't go in the area "employees only." So you can't even get the attention of a manager (if there is one). Sad. This place used to be good.
Atmosphere: 1
Food: 1
Service: 1
Jessica G.
I am giving this establishment the one star for the ONE employee who actually attempted to get our order correct. Otherwise, If I was able, they'd get Zero stars. We went yesterday to order 3 bacon cheese burgers, a double WITHOUT CHEESE and only ketchup, mustard and pickles, and a foot long chili dog. Everything else was right, but the One burger we specifically asked for "No Cheese Please" they got wrong. So we let them know and they "remade" it. This time it was a single with Everything Except Cheese. Not gonna work, since we paid for a double, so I sent it back Again. I heard the young man who brought our food Specifically Say, as he walked back into the kitchen, "It's a double, No Cheese with only ketchup, mustard and pickles". He tried, but for the third time, they got it wrong. If I have my say, we will NEVER go back there. Unfortunately, my dad likes the place. :(
Michele Mann
Line was to long. Pickle fries were soaked in grease and cold. Won't go back.
Atmosphere: 2
Food: 3
Service: 4
Tiger LLiLLy
11-4-23 5:08 pm Great Crew friendly and quick went through the drive-thru got two chicken sandwiches verygood ?
Atmosphere: 1
Food: 1
Service: 1
Joan Terry Drucker
Great for hearty appetites. Basically burgers and delicious smoothies. Great onion
8:30-8:36ordered a peanut butter banana shake large and a cookie dough blast mediumputting what I ordered and what time my order was from so it’s easier to know who took my order, I asked for a recipe so I could see the servers name but they never gave me one I think cuz they knew why I wanted itShakes were good but……girl I’m the drive threw window speaker had a bad attitude, when we pulled up to the drive up screen it was an instant rude you can order whenever, she then kept saying a rude k after every item we’d say, then when we were finally done she rudely said our order total then disconnected no have a nice day or even telling us to pull up, I understand everyone has bad days but if your having on stay home don’t go to work and just be rude to people.
Atmosphere: 1
Food: 3
Service: 1
The chicken was very fresh, my cook was Luis and it was very tasty ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Jumbo Popcorn Chicken
Such a great partner in
Service: 5
My green chilie cheese burger was bad. I didn't notice the smell of the meat till I had eaten half of it.As soon as I smelled the awful smell I wrapped it up and threw it away. But we were half way home by then. So I couldn't go tell them.And 1 hour later I got the worse stomach ache ever. Then chills then I threw up 4 times.And it was the burger I was throwing up. I have never had food poisoning before but that was it and definetly not fun! We have eaten at Sonic a lot of times and never had a problem. We have always enjoyed their food!The service was great. The food was brought out within minutes of our order!
Food: 1
Service: 4
Order a milkshake it was overfilled and the lid was not secured leading to the milkshake spilling all over the car when I tried to pick it up. Also ordered a water and it tasted like dirt water.
Atmosphere: 1
Food: 1
Service: 1
It started out being great food years ago. I went yesterday and was very disappointed. The onion rings were overcooked and tasted like old oil in the fryer. The burger was sloppy, lettuce looked wilted and just didn't feel fresh. There were lights out and the menus were gone. It's turned into a ghost of itself. I hope they're renovating but still doesn't explain the current quality of the food.
Atmosphere: 1
Food: 4
Service: 2
The CUSTOMER SERVICE was TERRIBLE at this location. After placing my order, I had to wait for 20 minutes before receiving any response from the staff. When I asked again, they told me the ice machine had not worked for a day. This happened twice in one week, and I felt that the staff were not taking my concerns seriously. If the ice machine is not working, they should put up a sign to inform customers. Hardly any customers ( one customer at that time ) in sonic. I was disappointed with the service and do not plan to return.
THIS LOCATION IS TERRIBLE! Food is ALWAYS dry. Never can get my order right and even when you give a chance to make it right. They screw it up again! DO NOT GO HERE! THEY SUCK AT EVERYTHING!
Atmosphere: 1
Food: 1
Service: 1
Been going to Sonic since I was a teenager. Still love the foodParking: Park and eat type dining
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Tater Tots, Burger
23 minutes wait.6 minutes for a personal to take our order after gigging with Co workers.Pulled up to the window to make my payment and see 4 people standing around.16 minutes passed and still waitingAt the 22 mark we finally received our order of a hot dog and cold tater tot’s.Please help and support for change!
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
We are long time fans of Sonic. Today, at the Thornydale Sonic we had the worst quality food we have ever had. Corn dogs were so burned that the coating was so dark, crusty, cracked and missing exposing a burned hot dog that was so tough it couldn't be bitten! There is no way that a cook would not see that horrible quality of an item when putting it in the sleeve and not willingly make the decision to give a customer disgusting product. And the blast we ordered was supposed to be a Heath blast - instead it was was vanilla soup, pure liquid and a sprinkle of Heath on the top. Again, the maker knew exactly the quality of product they were giving to the customer. This is clearly a management issue in not supervising the employees work or quality and having employees that clearly don't care about the product. This was disgusting. When the drive through order was placed it was twice the actual price - which we had to educate the employee that the items we ordered were a certain (correct) amount and there was swirl trying to figure out simple math! And there is a sign on the door that says you can't go in the area "employees only." So you can't even get the attention of a manager (if there is one). Sad. This place used to be good.
Atmosphere: 1
Food: 1
Service: 1
I am giving this establishment the one star for the ONE employee who actually attempted to get our order correct. Otherwise, If I was able, they'd get Zero stars. We went yesterday to order 3 bacon cheese burgers, a double WITHOUT CHEESE and only ketchup, mustard and pickles, and a foot long chili dog. Everything else was right, but the One burger we specifically asked for "No Cheese Please" they got wrong. So we let them know and they "remade" it. This time it was a single with Everything Except Cheese. Not gonna work, since we paid for a double, so I sent it back Again. I heard the young man who brought our food Specifically Say, as he walked back into the kitchen, "It's a double, No Cheese with only ketchup, mustard and pickles". He tried, but for the third time, they got it wrong. If I have my say, we will NEVER go back there. Unfortunately, my dad likes the place. :(
Line was to long. Pickle fries were soaked in grease and cold. Won't go back.
Atmosphere: 2
Food: 3
Service: 4
11-4-23 5:08 pm Great Crew friendly and quick went through the drive-thru got two chicken sandwiches verygood ?
Atmosphere: 1
Food: 1
Service: 1
Great for hearty appetites. Basically burgers and delicious smoothies. Great onion
Atmosphere: 3
Food: 3
Service: 5