Just got a peppermint mocha like I usually do on a cold morning. This time there was missing ingredients (no whipped cream or chocolate bits) the whole drink tasted more watery than usual and the level of mocha and peppermint flavoring was about half as what I am used to when I order this drink.
Don't go here when they are busy. Too many cooks in the kitchen lead to messed up orders.
Adrianna Taylor
I usually stop by this location pretty often in between my classes and hadn’t really had an issue until today, they’re usually very busy (which is understandable given their location) so there’s usually a long wait even if you do a mobile order but again, that’s to be expected. I would have given fewer stars if my usual experiences there weren’t usually good, but this particular visit was a little jarring. I tried my drink and it tasted off so I asked if it could be remade and the barista asked another one if she made it correctly, she said she did so the first proceeded to tell me it was in fact made correctly and didn’t take it to be remade. Having been a Starbucks barista myself I know this is against policy and they should have remade it and not argued with me about it. The second barista (the one who made it I think) offered to remake it, she was very nice and sweet and I appreciate her for this. I understand that maybe the machine needs to be calibrated and perhaps that’s why it didn’t taste correct or whatever the reason the first was trying to give me, I’ve been there and done that myself. But these drinks aren’t cheap and all I’m asking is to have the drink I paid for and the one I was given wasn’t that. The second one I was given didn’t really taste right either but I wasn’t about to argue about it anymore, I’m a tired student and I just wanted the drink I’ve gotten every day for 3+ years. The point I’m trying to make here is that usually my experience here is good, however there should be more adherence to company policy because telling customers they’re wrong like that is not a pleasant experience.
Atmosphere: 4
Food: 3
Service: 3
Thrinath Nayak
Unprofessional staff and makers. don't prefer this store.
Atmosphere: 2
Food: 1
Service: 1
Abram Lee
70 minute wait where over 20 people ordered and got their drinks before i did
Atmosphere: 1
Service: 1
Dragonite102
This is by far the worst Starbucks I've been to, and it sucks that it's on UoA's campus. My order was messed up twice. I ordered a grande vanilla frappe and a venti caramel ribbon crunch frappe; the first time, both orders were grande, and the caramel ribbon crunch wasn't even what I had ordered. I corrected the barista that I ordered a venti caramel ribbon crunch, and when I tasted the drink it was not at all what I ordered. It wasn't even caramel, no crunchy bits, only the syrup was, and the coffee itself was vanilla flavored. First and last time I order anything here!
Atmosphere: 3
Food: 1
Service: 1
766t26e621
70 minute wait where over 20 people ordered and got their drinks before i did
Atmosphere: 1
Service: 1
Arshia H
One of the best starbucks locations for students. Always great service , compassionate baristas and good food quality. The wait time could be long, but online order could be a great solution for it.
Atmosphere: 5
Food: 5
Service: 5
Kara J
Truly the worst Starbucks I have ever been to -- and I've been to many around the globe. As a student at UA, I always hoped this location would turn around to be a comforting and quick place for students studying at the library (literally attached to this building), but it has progressively (somehow) gotten worse.I went in today, knowing I had a 2-hour break due to my previous experiences with extreme wait times here despite few customers, and ordered a simple iced peach green tea. I specifically told the cashier I did not want lemonade. I waited for nearly 45 minutes before I saw one of the baristas finally start to make my drink, and I watched her pour lemonade into it. As soon as she called my name, I asked politely if there was lemonade in the drink. She looked at the label (wow! maybe think to do this before making the order?), which only said peach green tea on it, before giving me a dirty look and throwing the drink to the side to start my correct order.Mind you, this drink takes a maximum of 30 seconds to make. This is the one place of the school I will not miss when I graduate. Would not recommend this location to anyone. Among my many visits here, I have yet to encounter a kind or even somewhat happy-looking staff member. Instead of making my day better, this place always makes it worse!
Atmosphere: 1
Food: 1
Service: 1
Ashlee Diggles
It takes over 1 hour every time I order from here. I’m always patient but when I asked them to reheat up my food after getting my drink an hour after, they refused and redirected me toward a microwave. $6 for a sandwich I have to heat up myself. They should have just given me a new one. Student staff was nice, but management was kind of rude about it.
Atmosphere: 1
Food: 1
Service: 1
Alicia Gassner
Cold hot coffee. The brownie i got was warmer than the coffee. I also asked for sugar and it seems they put sweetener.
Don't waste your money here, everytime I go to get coffee because it's near my work, I'm always running into problems... today I tried to go twice( 2 hrs apart). First time, was the fire alarm. Second was toldthey are only taking mobile orders...
Atmosphere: 1
Food: 2
Service: 1
JW
Placed a mobile order and said it was going to be ready at 9:30am. I'm currently sitting here at 10:12am and my order is still not ready. The staff has avoided eye contact as much as possible but when I finally got ahold of someone they told me that my order hadn't even been printed yet. I ordered it 1 HOUR ago and it still isn't printed out. Long story short, don't waste your time at this awful place.
Service: 1
Ahmed Mna
The employees are nice but large refreshers are like 90% ice. Some ice already melted before this pic was taken.
Just got a peppermint mocha like I usually do on a cold morning. This time there was missing ingredients (no whipped cream or chocolate bits) the whole drink tasted more watery than usual and the level of mocha and peppermint flavoring was about half as what I am used to when I order this drink.
Don't go here when they are busy. Too many cooks in the kitchen lead to messed up orders.
I usually stop by this location pretty often in between my classes and hadn’t really had an issue until today, they’re usually very busy (which is understandable given their location) so there’s usually a long wait even if you do a mobile order but again, that’s to be expected.
I would have given fewer stars if my usual experiences there weren’t usually good, but this particular visit was a little jarring.
I tried my drink and it tasted off so I asked if it could be remade and the barista asked another one if she made it correctly, she said she did so the first proceeded to tell me it was in fact made correctly and didn’t take it to be remade. Having been a Starbucks barista myself I know this is against policy and they should have remade it and not argued with me about it.
The second barista (the one who made it I think) offered to remake it, she was very nice and sweet and I appreciate her for this. I understand that maybe the machine needs to be calibrated and perhaps that’s why it didn’t taste correct or whatever the reason the first was trying to give me, I’ve been there and done that myself. But these drinks aren’t cheap and all I’m asking is to have the drink I paid for and the one I was given wasn’t that. The second one I was given didn’t really taste right either but I wasn’t about to argue about it anymore, I’m a tired student and I just wanted the drink I’ve gotten every day for 3+ years.
The point I’m trying to make here is that usually my experience here is good, however there should be more adherence to company policy because telling customers they’re wrong like that is not a pleasant experience.
Atmosphere: 4
Food: 3
Service: 3
Unprofessional staff and makers. don't prefer this store.
Atmosphere: 2
Food: 1
Service: 1
70 minute wait where over 20 people ordered and got their drinks before i did
Atmosphere: 1
Service: 1
This is by far the worst Starbucks I've been to, and it sucks that it's on UoA's campus. My order was messed up twice. I ordered a grande vanilla frappe and a venti caramel ribbon crunch frappe; the first time, both orders were grande, and the caramel ribbon crunch wasn't even what I had ordered. I corrected the barista that I ordered a venti caramel ribbon crunch, and when I tasted the drink it was not at all what I ordered. It wasn't even caramel, no crunchy bits, only the syrup was, and the coffee itself was vanilla flavored. First and last time I order anything here!
Atmosphere: 3
Food: 1
Service: 1
70 minute wait where over 20 people ordered and got their drinks before i did
Atmosphere: 1
Service: 1
One of the best starbucks locations for students.
Always great service , compassionate baristas and good food quality.
The wait time could be long, but online order could be a great solution for it.
Atmosphere: 5
Food: 5
Service: 5
Truly the worst Starbucks I have ever been to -- and I've been to many around the globe. As a student at UA, I always hoped this location would turn around to be a comforting and quick place for students studying at the library (literally attached to this building), but it has progressively (somehow) gotten worse.I went in today, knowing I had a 2-hour break due to my previous experiences with extreme wait times here despite few customers, and ordered a simple iced peach green tea. I specifically told the cashier I did not want lemonade. I waited for nearly 45 minutes before I saw one of the baristas finally start to make my drink, and I watched her pour lemonade into it. As soon as she called my name, I asked politely if there was lemonade in the drink. She looked at the label (wow! maybe think to do this before making the order?), which only said peach green tea on it, before giving me a dirty look and throwing the drink to the side to start my correct order.Mind you, this drink takes a maximum of 30 seconds to make. This is the one place of the school I will not miss when I graduate. Would not recommend this location to anyone. Among my many visits here, I have yet to encounter a kind or even somewhat happy-looking staff member. Instead of making my day better, this place always makes it worse!
Atmosphere: 1
Food: 1
Service: 1
It takes over 1 hour every time I order from here. I’m always patient but when I asked them to reheat up my food after getting my drink an hour after, they refused and redirected me toward a microwave. $6 for a sandwich I have to heat up myself. They should have just given me a new one. Student staff was nice, but management was kind of rude about it.
Atmosphere: 1
Food: 1
Service: 1
Cold hot coffee. The brownie i got was warmer than the coffee. I also asked for sugar and it seems they put sweetener.
Restaurantji Recommends
Don't waste your money here, everytime I go to get coffee because it's near my work, I'm always running into problems... today I tried to go twice( 2 hrs apart). First time, was the fire alarm. Second was toldthey are only taking mobile orders...
Atmosphere: 1
Food: 2
Service: 1
Placed a mobile order and said it was going to be ready at 9:30am. I'm currently sitting here at 10:12am and my order is still not ready. The staff has avoided eye contact as much as possible but when I finally got ahold of someone they told me that my order hadn't even been printed yet. I ordered it 1 HOUR ago and it still isn't printed out. Long story short, don't waste your time at this awful place.
Service: 1
The employees are nice but large refreshers are like 90% ice. Some ice already melted before this pic was taken.
wouldn’t give him the loaf !
Starbucks is chain, same everywhere
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