First time visitor to this location today, and I was sooo impressed. The establishment was very clean and organized, but what really impressed me was the two staff members I talked with. So so so friendly, upbeat and just a delight! It is so nice to have someone make eye contact, smile and ask how your day is going. And it very much made me feel good when I was told to have a blessed day. :) Two thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Alexander
Want a toasted sub? Want everything you order and pay for? Well then do NOT order through the app. The only way to get what you want from this location is to go in yourself and order it. Honestly this location needs a whole new team.
Atmosphere: 1
Food: 1
Service: 1
KendraLee Peil
Ordered my food through the app today and picked up my food on the way home from work. I absolutely hate American cheese… ordered pepper jack which I confirmed both through the app and on the receipt order #45C8898A-E3. I called the store to explain the incorrect cheese ruined my sandwich as well as it was missing sauces that were requested also. I was transferred to Jose who was working at 7:09pm when I called in. He never said he was sorry or showed any empathy for the situation. When I asked for that sandwich to be refunded he told me I needed to bring the sandwich back to the store. This would t have been an issue but I live on the other side of town. I explained I couldn’t bring the sandwich tonight and asked if I should bring it tomorrow after work and I was told I would need to bring it tonight. I asked for his managers name and was told that they left so the name didn’t matter. Jose hung up on me. I called back and he continued to be rude, I asked the for his managers name And he sat silent on the phone. I could still hear the store in the background. This is absolutely unacceptable and quite literally the worst customer service experience I have ever had in my life. This interaction makes me never want to come back to this place.
Food: 1
Service: 1
ASG Plumbing
Joey is awesome. His customer service skills are impeccable. The subway is clean fast and friendly
Paul Guerra (Dreamer)
Awesome staff! Quick service and fresh food, really clean store. The manager Jose is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
Brittany Tarrants
The employees were very unpleasant. The lady who started our sandwiches may have just been tired, but seemed slightly annoyed. The man was straight up rude. I requested a clean knife and clean gloves, for one I'm a vegetarian and don't like my food contaminated, for two I'm pregnant and watching the cross contamination makes me want to puke. The guy was so rude, rolled his eyes, didn't even want to show me the knife was clean when I wanted to confirm it was clean, typically at other subways, they grab tuem from the back, he grabbed this from underneath where I watched him place other dirty knives. Idk what his problem was at all. He didn't even ask us if it was for here or to go, while others clearly had trays to eat he shoved ours in a bag, which we need a tray for our one year old. My fiancee went to go ask for one and they completely ignored him even though there were no sandwiches being made. I'm assuming a vendor, or maybe a manager, but pretty sure a vendor who was bringing stuff in and out, had to tell them to help him. Straight up rude. Funny it seems to be a trend at Wilmot and golf links. The subway by the other Safeway down golf links is amazing, but definitely not this one of you don't like getting attitude for no reason
Food: 4
Service: 1
Nicholas Wright
I had placed a mobile order and came by 45 minutes later to pick it up. The manager on duty slammed the drive-thru window in my face when I was picking up because he assumed I was someone else and I was asking him why he was prioritizing others’ orders when I was there first and had placed my order 45 minutes before. He came back with someone else’s order receipt and was telling me that their order wouldn’t be ready till 7 p.m. I then informed him again that I wasn’t here for that order and reminded him of my name. He then came back with my order and said it’s been ready for half an hour. Duh. This guy has some serious anger issues and I would’ve been fired immediately from my job if I was being that aggressive to my customers. I was even apologizing to him for his misunderstanding because I didn’t want him to continually verbally berate me. To whoever owns/operates this store, please get your managers some counseling because they’re out of control.
Kid-friendliness: With the staffs poor attitude I would avoid this location like the plague.
Atmosphere: 1
Food: 5
Service: 1
Makayla Apodaca
every time i come here, the staff is so kind and ready to take your order. the drive thru is awesome and quick and hardly ever a line. this is my #1 subway!
The staff is very lacking. I was told to go around the drive thru because i placed an online order. They wanted to help the car behind Me instead. Horrible customer service
Ricky Davis
Tried to order onlineto get the discount, but it didn't work. Called the store to try and order and was told they couldn't take my order, and I needed to download the app to order and get the buy one, get one half off discount. Did that only to get no discount at all? The order was not ordered, and the portion on my supreme sandwich was lacking.
Atmosphere: 4
Food: 3
Service: 2
Rosana Gutierrez
Homeboy who was on shift tonight, probably did it on purpose, took too long and didn't know how to take down orders correctly
Service: 1
Jessica Marshall
Since I am allergic to everything it's hard to find a good place to eat where I know they'll go above and beyond to make sure there's no cross-contamination so this is one of my favorite subways to go to
First time visitor to this location today, and I was sooo impressed. The establishment was very clean and organized, but what really impressed me was the two staff members I talked with. So so so friendly, upbeat and just a delight! It is so nice to have someone make eye contact, smile and ask how your day is going. And it very much made me feel good when I was told to have a blessed day. :) Two thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Want a toasted sub? Want everything you order and pay for? Well then do NOT order through the app. The only way to get what you want from this location is to go in yourself and order it. Honestly this location needs a whole new team.
Atmosphere: 1
Food: 1
Service: 1
Ordered my food through the app today and picked up my food on the way home from work. I absolutely hate American cheese… ordered pepper jack which I confirmed both through the app and on the receipt order #45C8898A-E3. I called the store to explain the incorrect cheese ruined my sandwich as well as it was missing sauces that were requested also. I was transferred to Jose who was working at 7:09pm when I called in. He never said he was sorry or showed any empathy for the situation. When I asked for that sandwich to be refunded he told me I needed to bring the sandwich back to the store. This would t have been an issue but I live on the other side of town. I explained I couldn’t bring the sandwich tonight and asked if I should bring it tomorrow after work and I was told I would need to bring it tonight. I asked for his managers name and was told that they left so the name didn’t matter. Jose hung up on me. I called back and he continued to be rude, I asked the for his managers name And he sat silent on the phone. I could still hear the store in the background. This is absolutely unacceptable and quite literally the worst customer service experience I have ever had in my life. This interaction makes me never want to come back to this place.
Food: 1
Service: 1
Joey is awesome. His customer service skills are impeccable. The subway is clean fast and friendly
Awesome staff! Quick service and fresh food, really clean store. The manager Jose is amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
The employees were very unpleasant. The lady who started our sandwiches may have just been tired, but seemed slightly annoyed. The man was straight up rude. I requested a clean knife and clean gloves, for one I'm a vegetarian and don't like my food contaminated, for two I'm pregnant and watching the cross contamination makes me want to puke. The guy was so rude, rolled his eyes, didn't even want to show me the knife was clean when I wanted to confirm it was clean, typically at other subways, they grab tuem from the back, he grabbed this from underneath where I watched him place other dirty knives. Idk what his problem was at all. He didn't even ask us if it was for here or to go, while others clearly had trays to eat he shoved ours in a bag, which we need a tray for our one year old. My fiancee went to go ask for one and they completely ignored him even though there were no sandwiches being made. I'm assuming a vendor, or maybe a manager, but pretty sure a vendor who was bringing stuff in and out, had to tell them to help him. Straight up rude. Funny it seems to be a trend at Wilmot and golf links. The subway by the other Safeway down golf links is amazing, but definitely not this one of you don't like getting attitude for no reason
Food: 4
Service: 1
I had placed a mobile order and came by 45 minutes later to pick it up. The manager on duty slammed the drive-thru window in my face when I was picking up because he assumed I was someone else and I was asking him why he was prioritizing others’ orders when I was there first and had placed my order 45 minutes before. He came back with someone else’s order receipt and was telling me that their order wouldn’t be ready till 7 p.m. I then informed him again that I wasn’t here for that order and reminded him of my name. He then came back with my order and said it’s been ready for half an hour. Duh. This guy has some serious anger issues and I would’ve been fired immediately from my job if I was being that aggressive to my customers. I was even apologizing to him for his misunderstanding because I didn’t want him to continually verbally berate me. To whoever owns/operates this store, please get your managers some counseling because they’re out of control.
Kid-friendliness: With the staffs poor attitude I would avoid this location like the plague.
Atmosphere: 1
Food: 5
Service: 1
every time i come here, the staff is so kind and ready to take your order. the drive thru is awesome and quick and hardly ever a line. this is my #1 subway!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Cookies, Oven Roasted Turkey
Love how nice the employees are always supper friendly
Atmosphere: 5
Food: 5
Service: 5
I asked for light mayo and mustard, my sandwich was drenched in both sauces. Your better off adding it on your own at home.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Manager was really nice and attentive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 12 Pack Cookie Box
The staff is very lacking. I was told to go around the drive thru because i placed an online order. They wanted to help the car behind Me instead. Horrible customer service
Tried to order onlineto get the discount, but it didn't work. Called the store to try and order and was told they couldn't take my order, and I needed to download the app to order and get the buy one, get one half off discount. Did that only to get no discount at all? The order was not ordered, and the portion on my supreme sandwich was lacking.
Atmosphere: 4
Food: 3
Service: 2
Homeboy who was on shift tonight, probably did it on purpose, took too long and didn't know how to take down orders correctly
Service: 1
Since I am allergic to everything it's hard to find a good place to eat where I know they'll go above and beyond to make sure there's no cross-contamination so this is one of my favorite subways to go to
Atmosphere: 5
Food: 4
Service: 5
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