Terrible cake, and Service! Return policy is nonexistent!
Atmosphere: 1
Food: 2
Service: 1
Iracema Salgueiro
It would be better customer service if it was self-check out. The lady there really doesnt want to be there or see you, nevertheless help you.
Atmosphere: 2
Food: 5
susie balog
Never been there but went to a party last night that had their cake. It was the best I’ve ever had. It was so light and melted in my mouth. I will be purchasing one of cakes soon! Yum
Viktoria K.
My husband has forbidden me to get any cakes from here as his experience with customer service was so bad , he tried to buy a cake and the employee closed the door on him and didn't let him buy a cake because they where closing , what kind of small business does not want to sell one more cake ? I guess they are making way too much money already they don't want or appreciate our business before this we were regulars but not anymore
Tristan Black
I came in when the store was opening and a friendly staff member helped me pick out some deserts for a party of 25. I purchased a bambino cake, 6 Pina colada cupcakes, and 6 vanilla cupcakes. My son had one of the vanilla cupcakes as his 2nd birthday cake and loved it. Everyone at the party raved about it, and the deserts disappeared very quickly. Everything was moist, fresh, and top notch for the price.
Elizabeth Ingram
Terrible customer service and definitely over priced. The girl in front was coloring and never bothered to look up when I said hello twice. She seemed like I was interrupting her day and didn't seems to want to answer any questions. Will use a different place next time.
Mkay Ybarra
I buy a from here almost once a month. The customer service is horrible. It’s almost like I’m an inconvenience for them. They never open the time they say they are, you better have exact change bc they do not, even if you are waiting outside for them to open, they’ll get there and still take their time to unlock their doors. Cakes taste amazing,a little expensive, but the sales lady makes me never want to return?
Koraima Sierra
While I love their cakes they have not had two cake orders I’ve placed in advance. Make sure to follow up because order placing doesn’t seem to be communicated.
Juan Carlos D.
Excellent cakes. Huge variety. You can order in advance and get right when you need it. The service was very professional. They speak English and Spanish
Santiago E. Olan
Please don't hire people who don't care about the customer. I literally had to beg the lady come explain the different cakes you have. She would act as if I even wasn't there. I stopped by around 4:58 pm on May 26.
I ordered my son and his girlfriends birthday cake 6 days in advance because I wanted to make sure they got their caramel tres Leche cake. When I went to pick it up, they said "Did anyone call you yesterday?" I said no. Why? They said because the new girl gave your cake to another customer yesterday. They told me all they had was vanilla. I was so bummed. So I asked what they were going to do for my inconvenience. We really didn't want a vanilla cake but we needed a cake for the party so we had no choice! They acted like it was no big deal and the girl at the counter said she had to text the owner who really could have cared less and only offered me 10 % off. Really 10%? For a cake I really didn't want to buy because they are super expensive to begin with! The cake was still $35. Not worth it! I won't be back!
Jessica B.
I came across their employee named Lupita (working 4/9/2023 early afternoon), who had an atrocious attitude.. As a client, I will never be returning, I will also spread the word to my friends and family because the customer service I received today was unlike anything I had ever experienced. God forbid you ask Lupita what flavor the cakes are or to simply do her job at minimum. I would be more than happy to speak to anyone from the company regarding my experience.
Debora Wolf
Picked up 2 tres leches cakes Saturday after Thanksgiving. 2 ladies who helped me order the week before were helpful and courteous. Cakes were ready for pick up on time and all out of town guests enjoyed the cakes. Thank you for the wonderful and delicious experience.
Lizeth Balderrama
Worst type of service....Cakes taste wonderful but does not make up for the customer service of these places. Went to all 4 locations and had the same experience at all of them. Not sure how they stay open
Terrible cake, and Service! Return policy is nonexistent!
Atmosphere: 1
Food: 2
Service: 1
It would be better customer service if it was self-check out. The lady there really doesnt want to be there or see you, nevertheless help you.
Atmosphere: 2
Food: 5
Never been there but went to a party last night that had their cake. It was the best I’ve ever had. It was so light and melted in my mouth. I will be purchasing one of cakes soon! Yum
My husband has forbidden me to get any cakes from here as his experience with customer service was so bad , he tried to buy a cake and the employee closed the door on him and didn't let him buy a cake because they where closing , what kind of small business does not want to sell one more cake ? I guess they are making way too much money already they don't want or appreciate our business before this we were regulars but not anymore
I came in when the store was opening and a friendly staff member helped me pick out some deserts for a party of 25. I purchased a bambino cake, 6 Pina colada cupcakes, and 6 vanilla cupcakes. My son had one of the vanilla cupcakes as his 2nd birthday cake and loved it. Everyone at the party raved about it, and the deserts disappeared very quickly. Everything was moist, fresh, and top notch for the price.
Terrible customer service and definitely over priced. The girl in front was coloring and never bothered to look up when I said hello twice. She seemed like I was interrupting her day and didn't seems to want to answer any questions. Will use a different place next time.
I buy a from here almost once a month. The customer service is horrible. It’s almost like I’m an inconvenience for them. They never open the time they say they are, you better have exact change bc they do not, even if you are waiting outside for them to open, they’ll get there and still take their time to unlock their doors. Cakes taste amazing,a little expensive, but the sales lady makes me never want to return?
While I love their cakes they have not had two cake orders I’ve placed in advance. Make sure to follow up because order placing doesn’t seem to be communicated.
Excellent cakes. Huge variety. You can order in advance and get right when you need it. The service was very professional. They speak English and Spanish
Please don't hire people who don't care about the customer. I literally had to beg the lady come explain the different cakes you have. She would act as if I even wasn't there. I stopped by around 4:58 pm on May 26.
Restaurantji Recommends
I ordered my son and his girlfriends birthday cake 6 days in advance because I wanted to make sure they got their caramel tres Leche cake. When I went to pick it up, they said "Did anyone call you yesterday?" I said no. Why? They said because the new girl gave your cake to another customer yesterday. They told me all they had was vanilla. I was so bummed. So I asked what they were going to do for my inconvenience. We really didn't want a vanilla cake but we needed a cake for the party so we had no choice! They acted like it was no big deal and the girl at the counter said she had to text the owner who really could have cared less and only offered me 10 % off. Really 10%? For a cake I really didn't want to buy because they are super expensive to begin with! The cake was still $35. Not worth it! I won't be back!
I came across their employee named Lupita (working 4/9/2023 early afternoon), who had an atrocious attitude.. As a client, I will never be returning, I will also spread the word to my friends and family because the customer service I received today was unlike anything I had ever experienced. God forbid you ask Lupita what flavor the cakes are or to simply do her job at minimum. I would be more than happy to speak to anyone from the company regarding my experience.
Picked up 2 tres leches cakes Saturday after Thanksgiving. 2 ladies who helped me order the week before were helpful and courteous. Cakes were ready for pick up on time and all out of town guests enjoyed the cakes. Thank you for the wonderful and delicious experience.
Worst type of service....Cakes taste wonderful but does not make up for the customer service of these places. Went to all 4 locations and had the same experience at all of them. Not sure how they stay open
Cake I bought was extremely dry and tasteless.