Went into the lobby to pick up my food and waited and not one person acknowledged me and then a girl comes and says lobby’s closed and proceeds to kick me out like i wasn’t waiting 15 mins for someone to give me my online order I literally was here before 10 pm, worst customer service wont be back
Jen Davis
Sad. They are adding less and less actual ingredients yet charge the same or more for the items. My mobile order was confused with another person with the same first name then they confused it with a completely different name. I'm not sure what happened but I had to wait quite a while, then pull to the front, wait some more and while watching people walk in, no one came to help them out right away. They put almost all their energy on the drive thru leaving the in person experience a really sad one. Do better.
Atmosphere: 2
Food: 3
Service: 3
Vanessa Vijarro
I have only been to this location about 3 times since it has been open and EVERY TIME it never fails, I get stale food or they always forget something. The first time the taco shells were so stale it was like biting into rubber and tonight I went in and the fries were old and hard and they forgot a taco so I had to go back just to have them remake my fries and get my taco. I'm so done going to this location, I'm just going to go to the one on Irvington because the people are nice and the food is always fresh. This location is absolute trash from the staffs attitudes to the food.
Atmosphere: 1
Food: 1
Service: 1
Matthew Arellano
Ordering is all touch screen
Team doesn't want to help or interact
Atmosphere: 3
Food: 2
Service: 2
Michael Lopez
Bacon King meal is on point
Food: 5
Service: 4
Tanesha Davis
I told you ladies to add cheese sauce to my Grande and you didn't..I also told you nicely I have money when you said it will be extra.. :)
Atmosphere: 1
Food: 1
Service: 1
Jim Giffin
All I eat anymore is the bean burritos......
Atmosphere: 3
Food: 3
Service: 3
Verna Presser
Lousy service, some of the employees were working while a male employee that was supposed to be making my order was too busy playing around and flirting with a female employee. With only one other customer in the store it still took over 15 minutes to get my order. Will gladly go to another store with a more professional staff.
Christopher Cushman
On point
Atmosphere: 5
Food: 5
Service: 5
Brayson Page
They remodeled this taco bell, it used to look so good, now it's this bland office room the pictures you see online are not what the interior is anymore. I've never been so depressed walking into a place I loved, it's a glorified drive through now. Customer service no longer exists as you have to order from a kiosk and watch ads. The food is not what it was, smaller portions, kinda cold, more expensive. If you're wanting to dine in at Taco Bell you're better off using the drive through.
I ordered driver-through and they forgot my empanada. So I turned back around because I was still in the area. I walked in and politely told them they forgot my empanada. The lady who is packing the food yells over to the girl that is helping me and tells her she did pack it. She made go back to my truck to grab my bag so she can check it and she still claimed that it’s in my truck somewhere. WTH this is horrible service, I wasn’t asking for anything extra or mad I simply wanted what I paid for. All this just for an empanada SMH.
Atmosphere: 3
Food: 3
Service: 1
Alyiah Isabella
always check what they hand you at this tacobell , 8/10 times items are missing or incorrect . Love this tacobell though . Recently had a bad experience with lady at drive through window , but after calling and explaining what happened to manager she said she would talk to the rude lady at the window. So im glad this taco bell is properly managed, and the service some people give you doesn't represent the location entirely.
Atmosphere: 2
Food: 4
Service: 2
Kami Carroll
My entire order was incorrect. Unfortunately I couldn’t go back to have it fixed. When I called someone answered and left the line busy so we couldn’t call back! The ladies at the window were rude.
Atmosphere: 1
Food: 1
Service: 1
Dawson Kritz
This place is amazing! Food was hot, fresh, and served fast. Staff in the the front & back were helpful. Rare to see that nowadays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Diego Looez
Doritos tacos don’t taste the same they taste old.
Went into the lobby to pick up my food and waited and not one person acknowledged me and then a girl comes and says lobby’s closed and proceeds to kick me out like i wasn’t waiting 15 mins for someone to give me my online order I literally was here before 10 pm, worst customer service wont be back
Sad. They are adding less and less actual ingredients yet charge the same or more for the items. My mobile order was confused with another person with the same first name then they confused it with a completely different name. I'm not sure what happened but I had to wait quite a while, then pull to the front, wait some more and while watching people walk in, no one came to help them out right away. They put almost all their energy on the drive thru leaving the in person experience a really sad one. Do better.
Atmosphere: 2
Food: 3
Service: 3
I have only been to this location about 3 times since it has been open and EVERY TIME it never fails, I get stale food or they always forget something. The first time the taco shells were so stale it was like biting into rubber and tonight I went in and the fries were old and hard and they forgot a taco so I had to go back just to have them remake my fries and get my taco. I'm so done going to this location, I'm just going to go to the one on Irvington because the people are nice and the food is always fresh. This location is absolute trash from the staffs attitudes to the food.
Atmosphere: 1
Food: 1
Service: 1
Ordering is all touch screen
Team doesn't want to help or interact
Atmosphere: 3
Food: 2
Service: 2
Bacon King meal is on point
Food: 5
Service: 4
I told you ladies to add cheese sauce to my Grande and you didn't..I also told you nicely I have money when you said it will be extra.. :)
Atmosphere: 1
Food: 1
Service: 1
All I eat anymore is the bean burritos......
Atmosphere: 3
Food: 3
Service: 3
Lousy service, some of the employees were working while a male employee that was supposed to be making my order was too busy playing around and flirting with a female employee. With only one other customer in the store it still took over 15 minutes to get my order. Will gladly go to another store with a more professional staff.
On point
Atmosphere: 5
Food: 5
Service: 5
They remodeled this taco bell, it used to look so good, now it's this bland office room the pictures you see online are not what the interior is anymore. I've never been so depressed walking into a place I loved, it's a glorified drive through now. Customer service no longer exists as you have to order from a kiosk and watch ads. The food is not what it was, smaller portions, kinda cold, more expensive. If you're wanting to dine in at Taco Bell you're better off using the drive through.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I ordered driver-through and they forgot my empanada. So I turned back around because I was still in the area. I walked in and politely told them they forgot my empanada. The lady who is packing the food yells over to the girl that is helping me and tells her she did pack it. She made go back to my truck to grab my bag so she can check it and she still claimed that it’s in my truck somewhere. WTH this is horrible service, I wasn’t asking for anything extra or mad I simply wanted what I paid for. All this just for an empanada SMH.
Atmosphere: 3
Food: 3
Service: 1
always check what they hand you at this tacobell , 8/10 times items are missing or incorrect . Love this tacobell though . Recently had a bad experience with lady at drive through window , but after calling and explaining what happened to manager she said she would talk to the rude lady at the window. So im glad this taco bell is properly managed, and the service some people give you doesn't represent the location entirely.
Atmosphere: 2
Food: 4
Service: 2
My entire order was incorrect. Unfortunately I couldn’t go back to have it fixed. When I called someone answered and left the line busy so we couldn’t call back! The ladies at the window were rude.
Atmosphere: 1
Food: 1
Service: 1
This place is amazing! Food was hot, fresh, and served fast. Staff in the the front & back were helpful. Rare to see that nowadays.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito
Doritos tacos don’t taste the same they taste old.
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