THE STAFF IS EXCELLENT! The manager of this taco bell is particularly kind and helpful. I visit this taco bell weekly, and they have only ever gotten my order wrong one single time, out of over 100 orders. They are very good at what they do, and I know it's just taco bell, but man they really put in the work at this place. Great team, great service. Taco Bell is great.
Atmosphere: 5
Food: 5
Service: 5
James Olson
I think you know what you're getting if you're choosing to eat here.
Parking: It's easy to pull in, harder to pull back out into traffic.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quesadilla, Bean Burrito
Saeed 1999
Lazy stuff and my the order late, don't be friendly
Atmosphere: 1
Food: 1
Service: 1
S Palmer
Literally the worst Taco Bell in Tucson they’re so lazy and slow and RUDE. they won’t do any mods that other stores ALWAYS do and the customer service sucks.
Atmosphere: 1
Food: 5
Service: 1
Jeffrey Lanum
The ordering process was fairly straightforward, and the food was pretty good; nothing to write home about. The service was pretty good, too. However, when I got home and began taking everything out, I noticed the Mexican Pizza was a bit smashed and the soft tacos sticking to their wrappers. As irritating as I find that I understand that it happens.
The issue is with the sauces & napkins. About two or three napkins, mildly irritating; that's typical of most fast food joints these days. But when my order specifically states FIVE Mild, FIVE Hot, and FIVE Fire for the sauce packets, that's what I expect to get! Instead, I get NINE Diablo Suace Packets, SEVEN Fire Sauce Packets, ONE Hot Sauce Packet, & TWO Mild Sauce Packets.
If the workers are just gonna ignore part of the order specifications, why bother having it in the first place?! I've been to other Taco Bells where they at least tell you if they're out of specific Sauce Packets, and don't just throw whatever into the bag, hoping you won't notice. I'll also mention that this was all through the drive-thru.
I’m beyond frustrated with this location. They’ve removed the menus from above the registers, practically forcing everyone to use the app or kiosks to place their orders. I don’t mind the app when it’s convenient, but I hate fumbling through a kiosk just to customize my food.
And let’s talk about customer service—because it feels like it’s being completely phased out! For some people, talking to someone at the register might be the only human interaction they have all day. In the middle of a loneliness epidemic, taking that away doesn’t just feel impersonal—it feels heartless. This is not just about food; it’s about creating a welcoming experience for your customers.
If Taco Bell insists on making us do the work ourselves, then prices should be lower, or discounts should be offered for kiosk users. Forcing self-service isn’t just bad customer service—it’s bad business strategy. Please bring back the menus and the friendly faces behind the counter!
Atmosphere: 3
Food: 5
Service: 2
Iniko Fleck
The staff here are extremely lazy when it comes to making the food. The food is all over the wrappers and everything, as soon as you open it you have to wash it all off of your hands. Needs to get better staff that aren’t so lazy. I get it’s Taco Bell but this is one of the worst ones I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Diego Lopez
Drive thru worker nodded off pretty bad. Man oh man.
Don't wat here. Nobody works the counter to take orders
Jade Noir Bonney
I understand y'all don't have a job you care for very much, the fast food industry sucks to work in, but don't take it out on your customers.... The people at the window were less than friendly. I always ask them specifically for fire sauce, there's been no sauce in my bag the last three times I've gone there. And this time, large parts of my burritos were inedible because it was hardened old rice. This doesn't reflect the late night staff because I usually don't have these problems when I go there late.
Food: 2
Service: 2
Jesse Clontz
This taco bell sucks the lobby closes a 8 pm on a Saturday
Honey Bunny
Regarding the Taco Bell location on Grant Road in Tucson, I ordered the Beefy 5-Layer Burrito as my option for a reward in the app that I just signed up for.
However, the burrito was almost 100% tortilla with a very, very small dollop of filling - let alone 5 layers. I know this is not normal for Taco Bell at other locations. Remember the “where’s the beef” commercial from years ago? Well, this could be another.
I also ordered a paid item and hot sauce. The hot sauce was not included with the order. No care or attention was given by the drive thru staff or kitchen.
This is atypical of other Taco Bell franchises. I’ll go back to Broadway location next time. It’s easier to get in and out of as well.
Atmosphere: 2
Food: 2
Service: 2
Faith Zurheide
I got onions and lettuce in my cheesy roll up and they never put all my food in my bag when I order it always have to come back to get the rest of my order
THE STAFF IS EXCELLENT!
The manager of this taco bell is particularly kind and helpful. I visit this taco bell weekly, and they have only ever gotten my order wrong one single time, out of over 100 orders. They are very good at what they do, and I know it's just taco bell, but man they really put in the work at this place. Great team, great service. Taco Bell is great.
Atmosphere: 5
Food: 5
Service: 5
I think you know what you're getting if you're choosing to eat here.
Parking: It's easy to pull in, harder to pull back out into traffic.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Quesadilla, Bean Burrito
Lazy stuff and my the order late, don't be friendly
Atmosphere: 1
Food: 1
Service: 1
Literally the worst Taco Bell in Tucson they’re so lazy and slow and RUDE. they won’t do any mods that other stores ALWAYS do and the customer service sucks.
Atmosphere: 1
Food: 5
Service: 1
The ordering process was fairly straightforward, and the food was pretty good; nothing to write home about. The service was pretty good, too. However, when I got home and began taking everything out, I noticed the Mexican Pizza was a bit smashed and the soft tacos sticking to their wrappers. As irritating as I find that I understand that it happens.
The issue is with the sauces & napkins. About two or three napkins, mildly irritating; that's typical of most fast food joints these days. But when my order specifically states FIVE Mild, FIVE Hot, and FIVE Fire for the sauce packets, that's what I expect to get! Instead, I get NINE Diablo Suace Packets, SEVEN Fire Sauce Packets, ONE Hot Sauce Packet, & TWO Mild Sauce Packets.
If the workers are just gonna ignore part of the order specifications, why bother having it in the first place?! I've been to other Taco Bells where they at least tell you if they're out of specific Sauce Packets, and don't just throw whatever into the bag, hoping you won't notice. I'll also mention that this was all through the drive-thru.
Food: 4
Service: 3
Recommended dishes: Soft Taco, Mexican Pizza, Taco, Crunchy Taco, Cheesy Bean and Rice Burrito
Grub Hub delivery great. This Taco Bell gets the orders correct and doesn't forget the sauce packets. 👍
Food: 5
Service: 5
Recommended dishes: Taco, Quesadilla
Online order.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Nachos, Taco, Quesadilla
I’m beyond frustrated with this location. They’ve removed the menus from above the registers, practically forcing everyone to use the app or kiosks to place their orders. I don’t mind the app when it’s convenient, but I hate fumbling through a kiosk just to customize my food.
And let’s talk about customer service—because it feels like it’s being completely phased out! For some people, talking to someone at the register might be the only human interaction they have all day. In the middle of a loneliness epidemic, taking that away doesn’t just feel impersonal—it feels heartless. This is not just about food; it’s about creating a welcoming experience for your customers.
If Taco Bell insists on making us do the work ourselves, then prices should be lower, or discounts should be offered for kiosk users. Forcing self-service isn’t just bad customer service—it’s bad business strategy. Please bring back the menus and the friendly faces behind the counter!
Atmosphere: 3
Food: 5
Service: 2
The staff here are extremely lazy when it comes to making the food. The food is all over the wrappers and everything, as soon as you open it you have to wash it all off of your hands. Needs to get better staff that aren’t so lazy. I get it’s Taco Bell but this is one of the worst ones I’ve been to.
Atmosphere: 1
Food: 1
Service: 1
Drive thru worker nodded off pretty bad. Man oh man.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don't wat here. Nobody works the counter to take orders
I understand y'all don't have a job you care for very much, the fast food industry sucks to work in, but don't take it out on your customers.... The people at the window were less than friendly. I always ask them specifically for fire sauce, there's been no sauce in my bag the last three times I've gone there. And this time, large parts of my burritos were inedible because it was hardened old rice. This doesn't reflect the late night staff because I usually don't have these problems when I go there late.
Food: 2
Service: 2
This taco bell sucks the lobby closes a 8 pm on a Saturday
Regarding the Taco Bell location on Grant Road in Tucson, I ordered the Beefy 5-Layer Burrito as my option for a reward in the app that I just signed up for.
However, the burrito was almost 100% tortilla with a very, very small dollop of filling - let alone 5 layers. I know this is not normal for Taco Bell at other locations. Remember the “where’s the beef” commercial from years ago? Well, this could be another.
I also ordered a paid item and hot sauce. The hot sauce was not included with the order. No care or attention was given by the drive thru staff or kitchen.
This is atypical of other Taco Bell franchises. I’ll go back to Broadway location next time. It’s easier to get in and out of as well.
Atmosphere: 2
Food: 2
Service: 2
I got onions and lettuce in my cheesy roll up and they never put all my food in my bag when I order it always have to come back to get the rest of my order
Atmosphere: 3
Food: 1
Service: 3
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