Wok & Roll
Heritage Plaza, 3000 W Ina Rd, Tucson
(520) 297-1279
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
It doesn't matter what time of day or day of the week this place will not disappoint you. Come hungry & leave full
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi Choices, Soups, Chinese Buffet with Sushi Bar, Cookies, Honey Chicken
Overpriced and disgusting! Will not go back here again, and have alerted the health department as to their sanitation practices
Atmosphere: 3
Food: 1
Service: 1
Definitely never going back. The manager physically blocked me from leaving, entered my personal space, and nearly called 911 on me because I disputed the charge on my receipt. And of course he was generally rude, condescending, insulted my intelligence and was constantly talking over me.
The photos show how the signs were set up. In my mind, the "seafood and sushi buffet" is a different option from the normal pricing structure; nowhere on either sign does it mention "holiday pricing". Of course I thought it was a promo of some kind. Imagine my surprise when I get a receipt for over $25 when I never ate seafood.
So I asked the lady at the counter why I was charged when I didn't eat seafood. She told me it was "holiday pricing". Except that none of the signs indicate that pricing is different on holidays. In fact, the sign clearly states which prices are for which days at certain times. Here's the important part: these prices are still openly advertised! That's my concern. Either hide those prices or add a clause that indicates that prices are subject to change on holidays. None of this information was conveyed before serving me.
I explained this to the lady, and she called her manager. He got immediately angry, started insinuating that I was unintelligent, and yelling at me in the lobby. I explained that I'm simply not paying more than the advertised price, though I'm more than happy to pay what is advertised. That wasn't good enough for him, so he PHYSICALLY BLOCKED ME from leaving, telling me "you can't leave, you're staying here". This is an adult boy who has never had to suffer consequences for his actions.
Also, the orange chicken was unchewable and it took roughly 5 minutes to get service despite it being not that busy. The food is largely decent for for $15 (definitely not $25 lol).
Eventually he told me to pay the $14.95. The guy knows he's hustling.
The manager is absurd and horrible, and I feel for those employees. I'm sure he's such a terrific guy to work for.
Atmosphere: 1
Food: 2
Service: 1
The food was not great and too expensive!
Atmosphere: 1
Food: 1
Service: 2
Don’t even bother with this place Horribly overpriced! $23.98 for a seafood buffet and all you get is shrimp and some measly tiny crab legs? Looks like crazy Rich Asians ripping people off. Will never go back here again.
Atmosphere: 3
Service: 3
Celebration for a birthday. Amazing sushi and Asian food. Jason was the greatest waiter. Persimmon fruit and these amazing chocolate cake bites for dessert.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Buffet, Hot & Sour Soup, Quality Sushi, Sushi Choices, Soups, Chinese Buffet with Sushi Bar, Seafood, Honey Chicken, California Roll, Seaweed Salad
Very rich, very varied and an excellent price. Recommended 😋👌
I haven't been here in awhile BUT never did a review. Their food is very delicious, the sushi is great & the service is outstanding. What's not to like?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood Buffet, Quality Sushi, Sushi Choices, Soups, Seafood
Very good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quality Sushi, California Roll
Awesome place. I wish we had one of these in Imperial Valley, ca. We travel through tucson twice a year, and we stop every time. 😍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Normally I'm a big fan of this place, but last time we visited choices were very limited and both wife and I had some major evacuation the next day.
Probably cut this one from the dining list for a bit, however I'm a sucker for a Chinese Buffet, so I'm sure I'll be back.
Atmosphere: 4
Food: 2
Service: 4
I was happy to be there…until I got the bill. 3 people is $80. We ate 2 plates. They charged us for the sea food buffet and we didn’t get sea food. I’m very disappointed. Food was mid. There was not $80 worth of food. We even got waters. Will never be returning.
Atmosphere: 1
Food: 1
Service: 2
This place “Woks!”
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi Choices
Husband and I, went and had lunch, it was ok, but the manager who ever he was , rude as hell ... Might not go there for a while... And the price is too high to eat there . What a disappointment
Atmosphere: 3
Food: 3
Service: 4
Many variety of sushi, good seasoning
Atmosphere: 4
Food: 5
Service: 4
Loading...