Cold Stone Creamery

I stopped at Cold Stone in Yuma for the first time and found the employees to helpfully and politely and the ice cream was good but the floor and tile toe kick were filthy and it was obvious that it had been that way for some time.

Good ice cream, very nasty housekeeping!

Atmosphere: 1

Food: 4

Service: 4

I recently visited the Cold Stone in the Yuma mall area and was extremely disappointed with my experience. The customer service was unprofessional and left a lot to be desired. The employees seemed disinterested and neglectful, making the whole visit feel quite unwelcoming.

Additionally, the cleanliness of the establishment was far from acceptable. The countertops were sticky, and there was an overall lack of tidiness that made me question the hygiene standards.

While I’ve always enjoyed Cold Stone’s ice cream, this particular location failed to meet basic expectations for service and cleanliness. I hope they can improve these aspects in the future.

Atmosphere: 2

Food: 3

Service: 1

Whoever is leaving 1 star reviews... Not true.Helpful and welcoming, quick and efficient.Delicious as always. Air conditioning works inside.

Atmosphere: 5

Food: 5

Service: 5

Service and ice cream were great. The location is kind of small.

Atmosphere: 4

Food: 5

Service: 5

This is the worst Cold Stone in the country. I have been to many cold stone locations throughout the nation. The customer service here is terrible. The people working there have a nasty attitude. You walk in, they don’t even greet you, they look at you bothered because you walk in, and if you ask them to please give you a little more of an ingredient, they tell you “I will have to charge you for that” HORRIBLE EXPERIENCE

Atmosphere: 1

Food: 1

Service: 1

Delicious ice cream!!!

Great ice creamPrices are high but you could expect it for a good brand

I love this place for the variety of ice cream and cones, not to add all the extras you can add to your sweet tooths . Took my grandchildren for desert on their Birthdays! They loved it! Big Thank you to Alize for going on & beyond to make this day special! She was very friendly, fun and patient with my grandchildren! We will be going back soon!

I love this place for the variety of ice cream and cones, not to add all the extras you can add to your sweet tooths . Took my grandchildren for desert on their Birthdays! They loved it! Big Thank you to Alize for going on & beyond to make this day special! She was very friendly, fun and patient with my grandchildren! We will be going back soon!

Ice cream was delicious but it was super hot inside the building so we had to go outside and eat the ice cream in the hot weather.

The service needs improvement. It was very slow and nonchalant. Every table was dirty. The store looked grungy. I'm not interested in returning.

Prices are expensive and ice cream taste bad, never again

Honestly it's just ice cream. Can't expect more.

Ice cream was great. When looking for the opening time on google it states that they open at noon for Sundays but when we arrived the store sign said 11am.

I went in for a rocky road like I have done for years. I ordered a love it in a bowl. The price was almost 10 dollars. I asked why it was so expensive and they said it’s because of the add on. I was like, I ordered a rocky road and that it’S the same order I have done for years. I told them I did not want the icecream and gave it back. They lost a twice a week customer with my whole family. Will never go back!!