Just because we’re in a small town doesn’t mean businesses get a pass on having their operation together—and unfortunately, this Dunkin’ completely missed the mark. There should be a ZERO STARS option.
On a busy Sunday morning—Father’s Day no less—I was told they had no chocolate cake donuts, no Bavarian cream, and pretty much nothing you’d expect from a donut shop. All they had available were stale glazed donuts and a plain cake donut with no frosting. I ordered six, and all of them were hard and clearly not fresh. Not a single redeeming bite.
When I asked why the selection was so limited, I was told, “The morning crew was supposed to make more donuts and didn’t.” That was the excuse. They’re open until 8PM, but apparently only make donuts in the morning? Make that make sense.
If you’re going to stay open all day, then donuts—your core product—should be made throughout the day. This kind of service is unacceptable, especially when customers show up expecting quality, especially on a holiday weekend.
Do better, Dunkin’. This location needs serious attention and accountability. Small town or not, customers deserve fresh food, real options, and staff who care.
Melissa Teeter
I’m not sure if it was just the time of day (mid-morning) but choices were very limited and the team on duty seemed tired. They were nice just very slow.
Stephanie McKenna
Would not recommend this location ordered Brown sugar shaking espresso with lite ice and was told they only fill it halfway which was weird because all the other locations we have been to never had a issue but the drink was not sweet, had to go to a gas station and add sugar, was filled halfway as they stated because we asked for lite ice because they like to fill it to Top with ice and makes it difficult to put a straw in, and on top of that the price was $5.00 more here than in Texas. But so for two large drinks was $14.99. So would not recommend this location and not sure if it is a thing that if you ask for lite ice they just fill up half way.
Shawn McKenna
Was shocked to order 2 Large brown Sugar Shaking Espresso with lite ice due to the fact the stuff so much ice you can’t put a straw in.only to find out here in Arizona they said they will only fill halfway, so was very confused seeing in My city Houston Texas they still fill it not all the way but not half. As well it’s a $5.00 difference in costs as well! Looks like Arizona Dunkin’s have lost a family the loves its dunkies. Sad to see how they intentionally said they fill only to half, as well this drink was not sweet and did not taste like it should have. If you’re driving thru Yuma or even Arizona I would not recommend Dunkin donuts here, we will try another location to see if we are treated the same. Can’t wait to get home to our location that does it the right way and make drinks the right way as well.
liz espinoza
Dunkin Donuts South 4th Avenue and 16st. Yuma AZ is Amazing I got nothing less than 5 ⭐⭐⭐⭐⭐ Service. The atmosphere is really authentic Christian greeted everyone with a genuine warm smile. The Dunkin Donuts team was really happy and upbeat multi tasking the entire time. They listened 👂 to the customers special and specific orders and paid attention to details.y meal and specialty drink was perfect in every way. This is the must go to for every special treat and events‼️👌💯
Ed
Only a few donuts left at the end of the night. You can tell the staff didn't want to be there. Not friendly.
stephanie vanegas
First time coming here, super dissatisfied, we ordered the $6 meals, our sandwiches and hash browns were burnt, my coffee was super cold. Young lady at the drive thru was rude and rushing us to order, laughedat us at the window, was rude when we asked for our receipt, literally threw the receipt at us. Super bad customer experience and food, we will not be returning. I highly do not recommend coming here, spend your hard earned money somewhere else.
Cidney Willoughby
The first time I ordered from here on DoorDash my food was completely burnt I called and the manager was nice tried to make it right so I ordered again. It comes completely freaking burnt. My child didnt even get her food. Complete disappointment. 10/10 so not recommend.
Robert Hayes
Upon entering the location, a smell resembling sour milk was overpowering. Service was good, coffee & donut was good. While waiting for my order, I could see into the back area. It was filthy with water and garbage on the floor, and the staff were walking through it. That can't be safe.
stop at Dunkin before going to Phoenix and 2 hour ride and they had what I wanted all is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
B A
Haven’t been back. I was a regular & the day they didn’t have large cups ( it didn’t say they were out on the app) this young lady was extremely rude like if it was my fault . I asked to remake my drink because they put LARGE portions in my medium drink and it was too sweet & she snatched the cup out of my hand before I finished asking when I was being polite . People use their hard earned money on their orders . This is the last thing people need . You never know what someone is going through .
Atmosphere: 1
Food: 1
Service: 1
Erick M
Employees were nice and professional. You could tell they liked working together which made the atmosphere better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Lia Marroquin
Stopped by here on our way to San Diego and was impressed with the customer service. The workers were very friendly and fixed our incorrect orders with no problem. The restaurant was a little messy but I’d come back again. We tried the Brisket Hash Browns and they were pretty good. Glad we tried it.
Dietary restrictions: I was able to get my coffee with oat milk.
Atmosphere: 4
Food: 5
Service: 5
Yadhira Blanquet
Went 2 times this weekend and they said they had no food and went the next day and they said they were closed it was 7:00 pm
Yall so limited cant customize nun!!!
Just because we’re in a small town doesn’t mean businesses get a pass on having their operation together—and unfortunately, this Dunkin’ completely missed the mark. There should be a ZERO STARS option.
On a busy Sunday morning—Father’s Day no less—I was told they had no chocolate cake donuts, no Bavarian cream, and pretty much nothing you’d expect from a donut shop. All they had available were stale glazed donuts and a plain cake donut with no frosting. I ordered six, and all of them were hard and clearly not fresh. Not a single redeeming bite.
When I asked why the selection was so limited, I was told, “The morning crew was supposed to make more donuts and didn’t.” That was the excuse. They’re open until 8PM, but apparently only make donuts in the morning? Make that make sense.
If you’re going to stay open all day, then donuts—your core product—should be made throughout the day. This kind of service is unacceptable, especially when customers show up expecting quality, especially on a holiday weekend.
Do better, Dunkin’. This location needs serious attention and accountability. Small town or not, customers deserve fresh food, real options, and staff who care.
I’m not sure if it was just the time of day (mid-morning) but choices were very limited and the team on duty seemed tired. They were nice just very slow.
Would not recommend this location ordered Brown sugar shaking espresso with lite ice and was told they only fill it halfway which was weird because all the other locations we have been to never had a issue but the drink was not sweet, had to go to a gas station and add sugar, was filled halfway as they stated because we asked for lite ice because they like to fill it to Top with ice and makes it difficult to put a straw in, and on top of that the price was $5.00 more here than in Texas. But so for two large drinks was $14.99. So would not recommend this location and not sure if it is a thing that if you ask for lite ice they just fill up half way.
Was shocked to order 2 Large brown Sugar Shaking Espresso with lite ice due to the fact the stuff so much ice you can’t put a straw in.only to find out here in Arizona they said they will only fill halfway, so was very confused seeing in My city Houston Texas they still fill it not all the way but not half. As well it’s a $5.00 difference in costs as well! Looks like Arizona Dunkin’s have lost a family the loves its dunkies. Sad to see how they intentionally said they fill only to half, as well this drink was not sweet and did not taste like it should have. If you’re driving thru Yuma or even Arizona I would not recommend Dunkin donuts here, we will try another location to see if we are treated the same. Can’t wait to get home to our location that does it the right way and make drinks the right way as well.
Dunkin Donuts South 4th Avenue and 16st. Yuma AZ is Amazing I got nothing less than 5 ⭐⭐⭐⭐⭐ Service. The atmosphere is really authentic Christian greeted everyone with a genuine warm smile. The Dunkin Donuts team was really happy and upbeat multi tasking the entire time. They listened 👂 to the customers special and specific orders and paid attention to details.y meal and specialty drink was perfect in every way. This is the must go to for every special treat and events‼️👌💯
Only a few donuts left at the end of the night. You can tell the staff didn't want to be there. Not friendly.
First time coming here, super dissatisfied, we ordered the $6 meals, our sandwiches and hash browns were burnt, my coffee was super cold. Young lady at the drive thru was rude and rushing us to order, laughedat us at the window, was rude when we asked for our receipt, literally threw the receipt at us. Super bad customer experience and food, we will not be returning. I highly do not recommend coming here, spend your hard earned money somewhere else.
The first time I ordered from here on DoorDash my food was completely burnt I called and the manager was nice tried to make it right so I ordered again. It comes completely freaking burnt. My child didnt even get her food. Complete disappointment. 10/10 so not recommend.
Upon entering the location, a smell resembling sour milk was overpowering. Service was good, coffee & donut was good. While waiting for my order, I could see into the back area. It was filthy with water and garbage on the floor, and the staff were walking through it. That can't be safe.
Restaurantji Recommends
stop at Dunkin before going to Phoenix and 2 hour ride and they had what I wanted all is great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Haven’t been back. I was a regular & the day they didn’t have large cups ( it didn’t say they were out on the app) this young lady was extremely rude like if it was my fault . I asked to remake my drink because they put LARGE portions in my medium drink and it was too sweet & she snatched the cup out of my hand before I finished asking when I was being polite . People use their hard earned money on their orders . This is the last thing people need . You never know what someone is going through .
Atmosphere: 1
Food: 1
Service: 1
Employees were nice and professional. You could tell they liked working together which made the atmosphere better
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins
Stopped by here on our way to San Diego and was impressed with the customer service. The workers were very friendly and fixed our incorrect orders with no problem. The restaurant was a little messy but I’d come back again. We tried the Brisket Hash Browns and they were pretty good. Glad we tried it.
Dietary restrictions: I was able to get my coffee with oat milk.
Atmosphere: 4
Food: 5
Service: 5
Went 2 times this weekend and they said they had no food and went the next day and they said they were closed it was 7:00 pm
Loading...