I had an extremely disappointing experience at this establishment. I found a long hair tangled in my boba drink, which was beyond disgusting. I tried reaching out multiple times via phone—no answer. I messaged them on social media, even providing photos, and they completely ignored me. To make matters worse, after seeing my message, they went on to post on their business page as if nothing had happened.
On top of that, the teenage staff are consistently rude, acting as if customers are an inconvenience just for existing. This is not a one-time issue but a pattern. Customer service is clearly not a priority here, and it really shows. Unfortunately, in Yuma, there’s only one other boba place in this small town, so people are left having to just deal with it.
Update: The owner was able to try and make things right. I am unsure if the idea of great customer service and cleanliness has been discussed with the employees, which I am hoping it was. I like the idea of anyone that is able to admit when they have made mistakes publicly and attempt to do right.
Ashley I
Once the kids learned this place was here, I felt like we lived here 🤣
They are out of a lot of flavors (marketing ploy?) and didn't get them in for the month we were in the area.
May have stopped the kids from trying new flavors, but didn't stop them from wanting boba 😆
Meli
Honestly I like it, the place is pretty good, a little small, but nice and clean, I do think it's a little bit overpriced but it's good non the less.
Rita Smart
Yummy Boba and jelly drinks
Saint2024
Pretty good boba and the price. Cheapest price I've every paid for at a boba shop.
Tatiana Ruiz
I came in Sunday September 15 at 4 pm and the woman taking the orders was rude and, i let her know i was not satisfied and she didn’t care, she carried on with the next customer i dont know her name but she was white complected and black hair sholder length, im not coming back.
Lui n
Expensive 2 small drinks for 20 it's good yeah but not worth the price
Atmosphere: 3
Food: 4
Service: 4
Luiza Navar
Expensive 2 small drinks for 20 it's good yeah but not worth the price
Atmosphere: 3
Food: 4
Service: 4
Maya23 PP
I quit buying boba at Hawaiian and honeyleaf Boba smoothies is so much better but suddenly the quality it's not the same and also I am super disappointed when i say additional sweetness and nothing added. I think i gotta stop buying boba here for good.
This is the first boba place I've tried that had something I actually really liked I got their Strawberry Sensation with strawberry popping boba. I don't live in Yuma, just visiting family. So I'll have to get this every time I visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Sensation
Ciera Grace
Delicious drink, clean environment and wonderful workers! I have no complaintsI ordered the peach green tea lemonade with green apple popping boba. It was delicious! I can’t wait to try new flavors
Atmosphere: 5
Food: 5
Service: 5
Lyn
My absolute favorite boba shop. The tapioca pearls (boba) are very soft, unlike other places I've been, and to me that makes the whole drink taste much better. Wide range of flavors as well as smoothies and coffee which I don't get very much, but based on my family's experience with those coffees and smoothies, I can only imagine they're just as good as my usual order. Service is great, very friendly. Sometimes they are a little bit less friendly at times when they're busy, but I can understand the stress, so I don't complain about it. The atmosphere is amazing, it has this kind of cute café feel, and I love that. I do wish that they put up the post-it note board, though. It gave a nice and warm small town feeling, and I loved to look at the notes whilst I was waiting for my drink, but now there is a shelf filled with cookies. (that are really good in my brother's opinion) Overall, this place is very nice and is definitely one of my go-tos when I'm in the mood for boba. Been here tens of times and don't plan to stop anytime soon??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
Sandra Magaña
I love their drinks here but I suggest if you come during weekends, they maybe out of bobas, it's the 3rd time I come on Sunday & they always have been out of boba. Honeyleaf I recommend you get ready for the weekend. Obviously it's a busy day so you should be able to keep up with
Amazing
I had an extremely disappointing experience at this establishment. I found a long hair tangled in my boba drink, which was beyond disgusting. I tried reaching out multiple times via phone—no answer. I messaged them on social media, even providing photos, and they completely ignored me. To make matters worse, after seeing my message, they went on to post on their business page as if nothing had happened.
On top of that, the teenage staff are consistently rude, acting as if customers are an inconvenience just for existing. This is not a one-time issue but a pattern. Customer service is clearly not a priority here, and it really shows. Unfortunately, in Yuma, there’s only one other boba place in this small town, so people are left having to just deal with it.
Update: The owner was able to try and make things right. I am unsure if the idea of great customer service and cleanliness has been discussed with the employees, which I am hoping it was. I like the idea of anyone that is able to admit when they have made mistakes publicly and attempt to do right.
Once the kids learned this place was here, I felt like we lived here 🤣
They are out of a lot of flavors (marketing ploy?) and didn't get them in for the month we were in the area.
May have stopped the kids from trying new flavors, but didn't stop them from wanting boba 😆
Honestly I like it, the place is pretty good, a little small, but nice and clean, I do think it's a little bit overpriced but it's good non the less.
Yummy Boba and jelly drinks
Pretty good boba and the price. Cheapest price I've every paid for at a boba shop.
I came in Sunday September 15 at 4 pm and the woman taking the orders was rude and, i let her know i was not satisfied and she didn’t care, she carried on with the next customer i dont know her name but she was white complected and black hair sholder length, im not coming back.
Expensive 2 small drinks for 20 it's good yeah but not worth the price
Atmosphere: 3
Food: 4
Service: 4
Expensive 2 small drinks for 20 it's good yeah but not worth the price
Atmosphere: 3
Food: 4
Service: 4
I quit buying boba at Hawaiian and honeyleaf Boba smoothies is so much better but suddenly the quality it's not the same and also I am super disappointed when i say additional sweetness and nothing added. I think i gotta stop buying boba here for good.
Restaurantji Recommends
We only had a drink
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Strawberry Sensation
This is the first boba place I've tried that had something I actually really liked I got their Strawberry Sensation with strawberry popping boba. I don't live in Yuma, just visiting family. So I'll have to get this every time I visit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Strawberry Sensation
Delicious drink, clean environment and wonderful workers! I have no complaintsI ordered the peach green tea lemonade with green apple popping boba. It was delicious! I can’t wait to try new flavors
Atmosphere: 5
Food: 5
Service: 5
My absolute favorite boba shop. The tapioca pearls (boba) are very soft, unlike other places I've been, and to me that makes the whole drink taste much better. Wide range of flavors as well as smoothies and coffee which I don't get very much, but based on my family's experience with those coffees and smoothies, I can only imagine they're just as good as my usual order. Service is great, very friendly. Sometimes they are a little bit less friendly at times when they're busy, but I can understand the stress, so I don't complain about it. The atmosphere is amazing, it has this kind of cute café feel, and I love that. I do wish that they put up the post-it note board, though. It gave a nice and warm small town feeling, and I loved to look at the notes whilst I was waiting for my drink, but now there is a shelf filled with cookies. (that are really good in my brother's opinion) Overall, this place is very nice and is definitely one of my go-tos when I'm in the mood for boba. Been here tens of times and don't plan to stop anytime soon??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango
I love their drinks here but I suggest if you come during weekends, they maybe out of bobas, it's the 3rd time I come on Sunday & they always have been out of boba. Honeyleaf I recommend you get ready for the weekend. Obviously it's a busy day so you should be able to keep up with
Atmosphere: 1
Food: 5
Service: 1
Loading...