Went in today Saturday August 3rd at 4pm ish. I had a gift card that I wanted to redeem. The cashier who was working there was very rude and denied my order as she continued to say that gift cards could only be redeemed online. I showed her that the card literally said “REDEEMABLE IN STORE AND ONLINE” yet she continued to deny my order. I decided to go ahead and order online. I ordered a family bucket of chicken with three sides. When I went up to pick up my meal I was missing my three sides. I told the cashier and she replied with “ ma’am I’m the only person working today I am not going to the back to make more sides”. By this point I was beyond done with this lady. I asked for a refund for the three sides that I had literally paid for and did not receive and this lady replies with “ I can’t do that. You’ll have to call customer support for a refund”. This is ridiculous! I’m used to the horrible customer service that most establishments provide here in Yuma but this KFC location took the trophy. KFC fix your customer service and do something about this unprofessional employee! I will be contacting the better business bureau as well as my bank to open a claim as I was scammed by this KFC location! It’s not rocket science, I paid for food items, you took my money, either give me the food I paid for or refund me my money. Plain and simple.
David Fornof Jr
If you would like to be treated like a ghost, go to this KFC. Greated and then ghosted like a first date from hell. Had a mobile order, should have been done before I arrived. Nope guess again. The chickens didn't hatch in time. Watch them prepare a few orders from drive thru and someone else stood in the lobby, for 10 minutes before they were acknowledged, ordered and filled. They put my order in a bag and I began to have some hope...guess again. Pulled my order back out. Apparently the chickens were not fat enough to be fried. Ended up canceling my order and left the store. Complete waste of a store. Horrible customer service. Will not go back, ever. Stay away. Go another 2 miles to the other store.
Atmosphere: 1
Food: 1
Service: 1
MinerDude369
Gave the cashier a coupon for 4-Piece box for $8.99, but instead of using my coupon, they just gave me a 10% discount which lowered the price less than the coupon would have. Very disappointed in the service.
Atmosphere: 3
Food: 4
Service: 1
Eric LaJuene
Chezza! Need say no
Atmosphere: 4
Food: 5
Service: 5
PPT Oban
KFC new smashd bowl, buy a pot pie and get the potato bowl inside the pie and you get COMFORT FOOD at its best, creamy potato and chicken with a flaky bread crust. Mix it
Atmosphere: 4
Food: 5
Service: 5
Rebecca “OhHi HiItsMeAgain03” Howe
When KFC is on, the food is spectacular! It was crispy chicken that was extra (& it was so crispy!) I hadn't had food that good there in a long time! I don't know what happened, I am just so glad it happened!
Food: 5
Service: 5
Ray
Great chicken pot pies and chicken breasts. Not too much business.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 PC Breast & Wing Combo, Fried Chicken 8
Jorge Pacheco Pedroza
Got a food coma, those dam chicken breast were to good tasted like crack, couldn't stop eating
X Torres
The food was warm, and the employee on drive thru was friendly.
Parking: Plenty of parking g space to park your vehicle.
If I had time I'd turn around and get my money back. I ordered 2 chicken littles in the drive thru, the bread was SO STALE, HARD AS A ROCK, ILL NEVER EVER GO THERE AGAIN. THE ABSOLUTE WORST!
Atmosphere: 3
Food: 1
Service: 4
David Carroll
Ordered ahead online. When I arrived (on time), they said they just got the order. We had to wait another 10 minutes for the order.
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Went in today Saturday August 3rd at 4pm ish. I had a gift card that I wanted to redeem. The cashier who was working there was very rude and denied my order as she continued to say that gift cards could only be redeemed online. I showed her that the card literally said “REDEEMABLE IN STORE AND ONLINE” yet she continued to deny my order. I decided to go ahead and order online. I ordered a family bucket of chicken with three sides. When I went up to pick up my meal I was missing my three sides. I told the cashier and she replied with “ ma’am I’m the only person working today I am not going to the back to make more sides”. By this point I was beyond done with this lady. I asked for a refund for the three sides that I had literally paid for and did not receive and this lady replies with “ I can’t do that. You’ll have to call customer support for a refund”. This is ridiculous! I’m used to the horrible customer service that most establishments provide here in Yuma but this KFC location took the trophy. KFC fix your customer service and do something about this unprofessional employee! I will be contacting the better business bureau as well as my bank to open a claim as I was scammed by this KFC location! It’s not rocket science, I paid for food items, you took my money, either give me the food I paid for or refund me my money. Plain and simple.
If you would like to be treated like a ghost, go to this KFC. Greated and then ghosted like a first date from hell. Had a mobile order, should have been done before I arrived. Nope guess again. The chickens didn't hatch in time. Watch them prepare a few orders from drive thru and someone else stood in the lobby, for 10 minutes before they were acknowledged, ordered and filled. They put my order in a bag and I began to have some hope...guess again. Pulled my order back out. Apparently the chickens were not fat enough to be fried. Ended up canceling my order and left the store. Complete waste of a store. Horrible customer service. Will not go back, ever. Stay away. Go another 2 miles to the other store.
Atmosphere: 1
Food: 1
Service: 1
Gave the cashier a coupon for 4-Piece box for $8.99, but instead of using my coupon, they just gave me a 10% discount which lowered the price less than the coupon would have. Very disappointed in the service.
Atmosphere: 3
Food: 4
Service: 1
Chezza! Need say no
Atmosphere: 4
Food: 5
Service: 5
KFC new smashd bowl, buy a pot pie and get the potato bowl inside the pie and you get COMFORT FOOD at its best, creamy potato and chicken with a flaky bread crust. Mix it
Atmosphere: 4
Food: 5
Service: 5
When KFC is on, the food is spectacular! It was crispy chicken that was extra (& it was so crispy!) I hadn't had food that good there in a long time! I don't know what happened, I am just so glad it happened!
Food: 5
Service: 5
Great chicken pot pies and chicken breasts. Not too much business.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: 2 PC Breast & Wing Combo, Fried Chicken 8
Got a food coma, those dam chicken breast were to good tasted like crack, couldn't stop eating
The food was warm, and the employee on drive thru was friendly.
Parking: Plenty of parking g space to park your vehicle.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mac
Restaurantji Recommends
If I had time I'd turn around and get my money back. I ordered 2 chicken littles in the drive thru, the bread was SO STALE, HARD AS A ROCK, ILL NEVER EVER GO THERE AGAIN. THE ABSOLUTE WORST!
Atmosphere: 3
Food: 1
Service: 4
Ordered ahead online. When I arrived (on time), they said they just got the order. We had to wait another 10 minutes for the order.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken
I love this great one......
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken 8
Great service
Will visit again
Atmosphere: 5
Food: 5
Service: 5
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