How is it that they are suppose to be open at 5am and it’s 5:40 and the doors are closed and no one answers in the drive thru what a waste of time driving around
Atmosphere: 1
Food: 1
Service: 1
Kulbir Ghai
Total Disconnect between Server and Customer There seems to be more Focus on the Drive-thru customers at the Expense of People who are Dine in Totally
Atmosphere: 3
Food: 3
Service: 2
Amber Herrera
This store is absolutely trash. Every time i go here, there's an issue with my drink, but this one takes the cake. I ordered a tall peppermint mocha for red cup day and was told multiple times that I couldn't get a red cup because the drink has to be grande or larger. I double-checked the app to make sure, and the app says it's a purchase of any size holiday beverage to receive a red cup. I had another employee try to tell me I have to be a gold star member, and in the email they send out to Gold Star members, it says grande or larger. So I checked my email. The email literally says any size. I checked the Starbucks website, and it says any size. So why is this location lying to its customers? And just to test it out, I went to the Starbucks location on 4th and 16th, ordered a tall holiday beverage, and they gave me the cup without me even having to ask. They know the rules. But this catalina location is just lying to try to save their red cups. Absolute disgrace of customer service. I'm never ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Cyn C
Made a mobile order, pulled up and girl says. We ask that you wait after placing your order to come pick it up. We have to get other mobile orders ready too. Mind you the place was empty and 1 car ahead of us on drive thru. So would it have been better to not order ahead and order at the drive thru so I don't have to wait before picking up?
Food: 5
Service: 2
Steven Quinonez
Greatest coffee
Atmosphere: 5
Food: 5
Service: 5
anna brooks
?NOT A 5 STAR REVIEW?: just trying to get this to the top. store says OPEN on google. I pull up to the drive-thru and there are cones closing it off, i park my car and walk to the door and grab handle and a man from the other side pushes the door almost hitting me to yell and say can’t you read the signs!?! i’m looking seriously everywhere for a sign and he just laughs at us. I say okay and walk away. Not sure if it was a Starbucks employee or a Smiths Electric Company employee but either way both are unacceptable and will no longer use this starbucks ?
Atmosphere: 5
Food: 5
Service: 5
Bill Bailey
Minor detail...lack of heavy cream
Aida
Just by asking for a missing cup of coffee, the lady poured it but made sure she showed a bad attitude. I rather go to McDonald’s.
Alvarado Laura
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee
Vic L
Dietary restrictions: Sugar free options are available.
Kid-friendliness: Kid friendly atmosphere.
Wheelchair accessibility: Wheelchair accessible parking lot
Horrible system, even if you go inside to order they will take the same time! Canceled my order and the I believe the manager was not even apologetic
Atmosphere: 2
Food: 1
Service: 2
Crystal Clary
Not my cup of tea but kiddos love it bcuz of ability to try something new
Atmosphere: 5
Food: 4
Service: 5
Judith Andrea Plucker
I found myself lost at night in a strange neighborhood. Starbucks was open and I knew I was going to be safe. I ordered a sandwich and the cashier helped me to set up WiFi so I could contact a friend to come and get me. I felt safe and sound. Waiting for my friend I started in on my sandwich. Thank you for being there.
Atmosphere: 5
Food: 5
Service: 5
DANA
2nd time here. Both times my Frappuccino was poorly blended. I earlier Had an awesome sandwich ? but just a drive through Frappuccino this time.
How is it that they are suppose to be open at 5am and it’s 5:40 and the doors are closed and no one answers in the drive thru what a waste of time driving around
Atmosphere: 1
Food: 1
Service: 1
Total Disconnect between Server and Customer
There seems to be more Focus on the Drive-thru customers at the Expense of People who are Dine in
Totally
Atmosphere: 3
Food: 3
Service: 2
This store is absolutely trash. Every time i go here, there's an issue with my drink, but this one takes the cake. I ordered a tall peppermint mocha for red cup day and was told multiple times that I couldn't get a red cup because the drink has to be grande or larger. I double-checked the app to make sure, and the app says it's a purchase of any size holiday beverage to receive a red cup. I had another employee try to tell me I have to be a gold star member, and in the email they send out to Gold Star members, it says grande or larger. So I checked my email. The email literally says any size. I checked the Starbucks website, and it says any size. So why is this location lying to its customers? And just to test it out, I went to the Starbucks location on 4th and 16th, ordered a tall holiday beverage, and they gave me the cup without me even having to ask. They know the rules. But this catalina location is just lying to try to save their red cups. Absolute disgrace of customer service. I'm never ordering from this location again.
Atmosphere: 1
Food: 1
Service: 1
Made a mobile order, pulled up and girl says. We ask that you wait after placing your order to come pick it up. We have to get other mobile orders ready too. Mind you the place was empty and 1 car ahead of us on drive thru.
So would it have been better to not order ahead and order at the drive thru so I don't have to wait before picking up?
Food: 5
Service: 2
Greatest coffee
Atmosphere: 5
Food: 5
Service: 5
?NOT A 5 STAR REVIEW?: just trying to get this to the top. store says OPEN on google. I pull up to the drive-thru and there are cones closing it off, i park my car and walk to the door and grab handle and a man from the other side pushes the door almost hitting me to yell and say can’t you read the signs!?! i’m looking seriously everywhere for a sign and he just laughs at us. I say okay and walk away. Not sure if it was a Starbucks employee or a Smiths Electric Company employee but either way both are unacceptable and will no longer use this starbucks ?
Atmosphere: 5
Food: 5
Service: 5
Minor detail...lack of heavy cream
Just by asking for a missing cup of coffee, the lady poured it but made sure she showed a bad attitude. I rather go to McDonald’s.
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee
Dietary restrictions: Sugar free options are available.
Kid-friendliness: Kid friendly atmosphere.
Wheelchair accessibility: Wheelchair accessible parking lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Coffee
Restaurantji Recommends
Horrible system, even if you go inside to order they will take the same time! Canceled my order and the I believe the manager was not even apologetic
Atmosphere: 2
Food: 1
Service: 2
Not my cup of tea but kiddos love it bcuz of ability to try something new
Atmosphere: 5
Food: 4
Service: 5
I found myself lost at night in a strange neighborhood. Starbucks was open and I knew I was going to be safe. I ordered a sandwich and the cashier helped me to set up WiFi so I could contact a friend to come and get me. I felt safe and sound. Waiting for my friend I started in on my sandwich. Thank you for being there.
Atmosphere: 5
Food: 5
Service: 5
2nd time here. Both times my Frappuccino was poorly blended. I earlier Had an awesome sandwich ? but just a drive through Frappuccino this time.
Service: 4
Great customer service, always.
Atmosphere: 5
Food: 5
Service: 5
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