The service at Wendy's is nice quick and quick to go, and if you dine in is very pleasant and they ask if you need anything
Tania Navarrete
Nasty…. Poor service, cool fries… wait 15min for just 1 burger…and I was the only one in the line… never again.
Carol Hoffman
Door dash prob
Luis Med
Wendy’s – 32nd Street, Yuma, AZ Date/Time: June 7, 2025, at approximately 9:00 PM
I placed a mobile order through the Wendy’s app roughly 20 minutes prior to arriving at the location. The app provided only two fulfillment options: carry-out or drive-thru. Upon arrival, I noticed that the drive-thru had a line of approximately five vehicles. I also observed two parking spots marked for mobile order pickup, which led me to park and notify staff that I was there to pick up my order.
When I spoke with a female employee, she informed me that all mobile orders must go through the drive-thru. I asked about the designated mobile pickup spots, and she explained that those are only used after checking in at the drive-thru. She added that if the order is not yet ready, customers are instructed to park in those spaces to wait. Despite this policy, she offered to assist me directly and took my order information.
I proceeded to wait inside the restaurant for approximately 25 minutes. During that time, several drive-thru customers who arrived after me received their orders, while I continued waiting without any updates—despite there being no dine-in customers at that time. Feeling ignored and frustrated, I ultimately asked for the order to be canceled and left without my food. The employee appeared surprised, though I couldn’t tell whether this was genuine or simply unexpected.
This incident is not an isolated experience. On several prior visits, I have been asked to park and wait after ordering through the drive-thru, which undermines the purpose of offering drive-thru convenience. From a customer perspective, mobile ordering and drive-thru service should prioritize efficiency and clarity—not create confusion or unnecessary delays due to internal metrics or processes.
I hope this feedback helps improve the customer experience at this location.
Mark Omans
I don't know maybe it's just me but the burgers and the fries just don't taste as good as they used to
Jacob Arzt
Crappy food, okay service and horrible atmosphere. I felt like I was in line at the MVD.
Samantha H
The new bacon mushroom burger is awesome 👌 and you can never go wrong with a 🍦frosty & fries 🍟
Food: 4
Recommended dishes: French Fries, Classic Chocolate Frosty
Rainbow Pickle
The food taste NASTY!!!!! And the people had their jackets and water cups/ water bottles on the food making area and some of them aren't wearing gloves 🤢 the their hair was not tied back and some weren't wearing caps !!!! Just over all nasty 🤢🤢🤮 s
Atmosphere: 2
Food: 1
Service: 1
Annie Rice
Bummer how small burgers get as prices increase
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hamburger
Raymundo Corral
How you gon say it's open til 12 but close the doors 15 mins before
I ordered a sausage McMuffin, but got an egg McMuffin. Took a little while to get my order, McDonald's breakfast meal offer is better imo.
Atmosphere: 4
Food: 3
Service: 3
Kirby Strong
Ordered our burgers. They both came without tomatoes. Wife goes to counter to ask where's the tomato. Young lady behind countrt asks "For what burger?" which my wife is holding in her hand, "Dave's single" she responds. After a pause the worker says "We are out of tomatoes for tonight." It's seven thirty. Why would you ask for which burger? Isn't it irrelevant if you have no tomatoes? Walmart is across the parking lot. They have tomatoes. Not impressed. Not even a apology. She specifically picked that burger for the lettuce, onion and TOMATO. As it's advertised. No compensation. Could of offered a small Frosty or something. Pathetic customer service. Sadly this is the way of the world now it seems.
Atmosphere: 3
Food: 2
Chuck Boloko
The place was Clean and the staff were excellent. IMHO it met my expectations and corporate standards. 😂 The coffee was pretty good and the baconator breakfast was good too. I think a better roll would knock it out of the park. Somthing with some body, not a sponge. The place would have a 5 but for no paper towels in the restroom and the $9 sandwich with a sponge roll.
Thanks for supporting Veterans and adoption!
Atmosphere: 5
Food: 5
Service: 5
Lu Watson
Staff are nice.
Atmosphere: 5
Food: 3
Service: 5
Nancy R
Ordered a bacon, egg, cheese muffin. It was Not hot. And the muffin was hard and crusty. Coffee was terrible.
The service at Wendy's is nice quick and quick to go, and if you dine in is very pleasant and they ask if you need anything
Nasty…. Poor service, cool fries… wait 15min for just 1 burger…and I was the only one in the line… never again.
Door dash prob
Wendy’s – 32nd Street, Yuma, AZ
Date/Time: June 7, 2025, at approximately 9:00 PM
I placed a mobile order through the Wendy’s app roughly 20 minutes prior to arriving at the location. The app provided only two fulfillment options: carry-out or drive-thru. Upon arrival, I noticed that the drive-thru had a line of approximately five vehicles. I also observed two parking spots marked for mobile order pickup, which led me to park and notify staff that I was there to pick up my order.
When I spoke with a female employee, she informed me that all mobile orders must go through the drive-thru. I asked about the designated mobile pickup spots, and she explained that those are only used after checking in at the drive-thru. She added that if the order is not yet ready, customers are instructed to park in those spaces to wait. Despite this policy, she offered to assist me directly and took my order information.
I proceeded to wait inside the restaurant for approximately 25 minutes. During that time, several drive-thru customers who arrived after me received their orders, while I continued waiting without any updates—despite there being no dine-in customers at that time. Feeling ignored and frustrated, I ultimately asked for the order to be canceled and left without my food. The employee appeared surprised, though I couldn’t tell whether this was genuine or simply unexpected.
This incident is not an isolated experience. On several prior visits, I have been asked to park and wait after ordering through the drive-thru, which undermines the purpose of offering drive-thru convenience. From a customer perspective, mobile ordering and drive-thru service should prioritize efficiency and clarity—not create confusion or unnecessary delays due to internal metrics or processes.
I hope this feedback helps improve the customer experience at this location.
I don't know maybe it's just me but the burgers and the fries just don't taste as good as they used to
Crappy food, okay service and horrible atmosphere. I felt like I was in line at the MVD.
The new bacon mushroom burger is awesome 👌 and you can never go wrong with a 🍦frosty & fries 🍟
Food: 4
Recommended dishes: French Fries, Classic Chocolate Frosty
The food taste NASTY!!!!! And the people had their jackets and water cups/ water bottles on the food making area and some of them aren't wearing gloves 🤢 the their hair was not tied back and some weren't wearing caps !!!! Just over all nasty 🤢🤢🤮 s
Atmosphere: 2
Food: 1
Service: 1
Bummer how small burgers get as prices increase
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Hamburger
How you gon say it's open til 12 but close the doors 15 mins before
Service: 1
Restaurantji Recommends
I ordered a sausage McMuffin, but got an egg McMuffin. Took a little while to get my order, McDonald's breakfast meal offer is better imo.
Atmosphere: 4
Food: 3
Service: 3
Ordered our burgers. They both came without tomatoes. Wife goes to counter to ask where's the tomato. Young lady behind countrt asks "For what burger?" which my wife is holding in her hand, "Dave's single" she responds. After a pause the worker says "We are out of tomatoes for tonight." It's seven thirty. Why would you ask for which burger? Isn't it irrelevant if you have no tomatoes? Walmart is across the parking lot. They have tomatoes. Not impressed. Not even a apology. She specifically picked that burger for the lettuce, onion and TOMATO. As it's advertised. No compensation. Could of offered a small Frosty or something. Pathetic customer service. Sadly this is the way of the world now it seems.
Atmosphere: 3
Food: 2
The place was Clean and the staff were excellent. IMHO it met my expectations and corporate standards. 😂
The coffee was pretty good and the baconator breakfast was good too. I think a better roll would knock it out of the park. Somthing with some body, not a sponge. The place would have a 5 but for no paper towels in the restroom and the $9 sandwich with a sponge roll.
Thanks for supporting Veterans and adoption!
Atmosphere: 5
Food: 5
Service: 5
Staff are nice.
Atmosphere: 5
Food: 3
Service: 5
Ordered a bacon, egg, cheese muffin. It was Not hot. And the muffin was hard and crusty. Coffee was terrible.
Atmosphere: 2
Food: 1
Service: 4
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