Good food, service is bad, takes forever to get water, chopsticks, napkins
Atmosphere: 3
Food: 4
Service: 2
Simone Meston
It’s a bit of a wait to get in but it worth it, huge selection of ingredients so you get what you like! As well as it’s fairly priced and the servers are very sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Collagen Bone Broth
Don Zhao
Great experience never disappoints very friendly staff will definitely recommend to friends and family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream Cone, Hot Pot with Collagen Bone Broth, Individual Hot Pot, Choose Your Soup
Gurneet Kaur
loved it! they have vegan options!
Atmosphere: 5
Food: 5
Service: 5
Michael Trieu
Customer experience ultimately dictates the quality of a restaurant. Food can be mediocre, but services have to be above average. This location is able to acquire an intelligent manager that solve issue quickly and smartly.
We had an issue that could easily lose customers for life, yet she turned it around. Owners, she's a keeper.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Miso Broth, Hot Pot with Collagen Bone Broth, Collagen Broth
Paul Sancho
It was quite busy but Joanne L made sure to give me and my family amazing service!! Friendly and exceptional. New favourite spot!!
Atmosphere: 5
sarah yeung
I LOVE bigway hotpot, the people are so friendly, the food is delicious and I always go back at least 3 times a month.
Went with my friends. The price is pretty good and so was the hotpot! My total came to around $20 (depends on how much u put) the service and atmosphere was great. Overall would come again :)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Miso Broth
iqra jamil
I had a fantastic time at Big Way Hot Pot! The selection of fresh ingredients was impressive, and everything was so flavorful. Dema went above and beyond to make sure our group was well taken care of, and she even surprised us with free ice cream at the end. Highly recommended for a fun and delicious dining experience!
Atmosphere: 4
Food: 4
Service: 5
Kevin Wepe
Okok not bad i like the how the supervisor manage the table so everyone got the table on time
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hot Pot with Collagen Bone Broth
hot pot is only luke warm. Food is just kinda alright, temp of my foos got me kinda worried.
Atmosphere: 2
Food: 2
Service: 2
G Hannah
Kid-friendliness: very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream Cone
Sheryl
Less crowded the nearby location. Server's were very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tom Yum Broth
heather igloria
Josh was the most exceptional worker ever, after a long day with friends he made it so much better, will totally come back for his service
Atmosphere: 5
Food: 5
Service: 5
Valent 36
yesterday morning, i came here to dine in, i was surprised that the Manager so friendly and the food was super good, they serve it within 5 minutes after i got my table, super fast, the manager also get us the table so quick, she deserves 5 star
Good food, service is bad, takes forever to get water, chopsticks, napkins
Atmosphere: 3
Food: 4
Service: 2
It’s a bit of a wait to get in but it worth it, huge selection of ingredients so you get what you like! As well as it’s fairly priced and the servers are very sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot with Collagen Bone Broth
Great experience never disappoints very friendly staff will definitely recommend to friends and family
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream Cone, Hot Pot with Collagen Bone Broth, Individual Hot Pot, Choose Your Soup
loved it! they have vegan options!
Atmosphere: 5
Food: 5
Service: 5
Customer experience ultimately dictates the quality of a restaurant. Food can be mediocre, but services have to be above average. This location is able to acquire an intelligent manager that solve issue quickly and smartly.
We had an issue that could easily lose customers for life, yet she turned it around. Owners, she's a keeper.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Miso Broth, Hot Pot with Collagen Bone Broth, Collagen Broth
It was quite busy but Joanne L made sure to give me and my family amazing service!! Friendly and exceptional. New favourite spot!!
Atmosphere: 5
I LOVE bigway hotpot, the people are so friendly, the food is delicious and I always go back at least 3 times a month.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream Cone, Malatang Soup
Went with my friends. The price is pretty good and so was the hotpot! My total came to around $20 (depends on how much u put) the service and atmosphere was great. Overall would come again :)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Miso Broth
I had a fantastic time at Big Way Hot Pot! The selection of fresh ingredients was impressive, and everything was so flavorful. Dema went above and beyond to make sure our group was well taken care of, and she even surprised us with free ice cream at the end. Highly recommended for a fun and delicious dining experience!
Atmosphere: 4
Food: 4
Service: 5
Okok not bad i like the how the supervisor manage the table so everyone got the table on time
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Hot Pot with Collagen Bone Broth
Restaurantji Recommends
hot pot is only luke warm. Food is just kinda alright, temp of my foos got me kinda worried.
Atmosphere: 2
Food: 2
Service: 2
Kid-friendliness: very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Matcha Ice Cream Cone
Less crowded the nearby location. Server's were very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tom Yum Broth
Josh was the most exceptional worker ever, after a long day with friends he made it so much better, will totally come back for his service
Atmosphere: 5
Food: 5
Service: 5
yesterday morning, i came here to dine in, i was surprised that the Manager so friendly and the food was super good, they serve it within 5 minutes after i got my table, super fast, the manager also get us the table so quick, she deserves 5 star
Atmosphere: 5
Food: 5
Service: 5
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