Service was eh. But i noticed less than an hour after i ate there food (Salty fried chicken and rice) I was nauseous, vomiting, cramps, and having loose bowel movements. Keep in mind that it is 3am typing this, symptoms are still persisting. Saw a comment from a week ago with similar symptoms.. I hope food safety is being implemented properly. I am not happy. Have not been to bubble waffled in a long time, and this experience has finalized that i likely wont go anymore.
Food: 2
Service: 2
Kathleen Kung
I order the Hainan chicken combo with milk tea
Atmosphere: 5
Food: 4
Service: 4
NIC
Terrible service - they messed up my order and yelled at me in front of other customers, and said I didn’t say the order right to begin with. The cashier lady was impatient and hasty when taking our order so that’s how the miscommunication happened. I wouldn’t come back to this bubble waffle cafe location - it’s consistently the worst food and experience I’ve had unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Christine Kim
I was trying to order a combo meal, but the girl at the cashier was not patient with my questions and was not kind answering my questions. I was trying to clarify with her if there was a combo meal option with an included bubble waffle and drink. She did not explain and kept repeating how many waffles I want. Service was not good.
Mykola Nadybskyy
Customers are experiencing significant delays due to excessive order wait times.
Atmosphere: 1
Food: 1
Service: 1
Sheika Fateema
I dropped by Bubble Waffle Café on Kingsway and had a mixed experience. The bubble waffle was perfect — crispy on the outside, soft on the inside, and exactly what I was craving.
But the milk tea didn’t hit the mark. It tasted a bit blunt and lacked that “wow” factor I usually look for in a good cup of milk tea.
Overall, great spot for waffles, but the drink could be improved. Still worth a try if you’re in the area!
Atmosphere: 4
Food: 2
Service: 3
Virginia Chu
🤮🤮🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 1
R R
Was faked by the cashier about the price of rice and the combo, she told me the combo was $16.50 and the HN rice was $5.5?! Which turned out the combo was $2X , and the waffle was cold (supposed to be hot and crispy) , taste horrible , won’t even visit again , they are selling u leftover
Atmosphere: 1
Food: 1
Service: 1
Derek Man
Best duck laksa anywhere
Atmosphere: 5
Food: 5
Service: 5
Morenda Baron
I usually get boba 🧋 milk tea and lemon coke from this spot. But I was very disappointed and angry with their cup art today. My boyfriend and I (we are both of mixed European and indigenous ancestry) enjoy visiting Metrotown every so often to shop and eat. We always buy drinks/food from bubble waffle cafe and the Togo sushi and share our cuisines. Today we were so extremely upset with the discriminatory labels we were given on our drinks. The term “Indian” and “Eskimo” are extremely disrespectful and outdated terms that are not acceptable to use in this day and age. Safe to say this tainted our entire previous experience with the cafe. And we will not be coming back to support the company ever again. The most unfortunate thing was when we went to return our food trays, we looked around, where many other people with the same cups as us but instead they had Asian writing and art (anime) on their cups. We were stumped by the whole experience. Especially since we seemed to have the only labels in our area of the food court. I hope they get rid of the labels and understand the remarks that we have to share. This was extremely emotionally hurtful to us. And just outright disrespectful.
I was here on Aug 31 at about 1:55pm. The young woman at the cash register was quite unpleasant. No hello or acknowledgement whatsoever. She just took my order sheet out of my hands, which I filled out to make it easier for her. The only time she even looked or said anything to me was when she instructed me to put away the pencil in a little box on the counter, within her arms reach. I have no problem putting it away but its the way she said it (tone and facial expression) as if im rude and uncivilized to try to hand her the pencil along with my order sheet. Look I get it. It's a food court stall. I dont expect much customer service. A smile or asking politely that i put the pencil away for her would have been appreciated. I wont be going to that stall again.
Service: 1
Antonette Anicete
Poor costumer service not a lot of patience!
Pawarisa Sukasem
I was surprised by Laksa Duck soup
Atmosphere: 4
Food: 5
Service: 4
T Y
Long wait during rush hour. No complains other than that
Atmosphere: 5
Food: 5
Service: 5
Elaine
Most insane, hostile, and crazy customer service I’ve ever experienced.
I placed an order through their app. The app showed that it didn’t go through, so I submitted the exact same order again. Later, I saw that both went through. I immediately called the restaurant to explain there was clearly a glitch and asked to cancel one of them.
The woman on the phone instantly started blaming me, saying, “The food is already made. Why didn’t you call earlier?”. I explained again that the app had a glitch, and she snapped, “No one else has this problem.” I told her I’ve never had it either. How is that even relevant?
After some back and forth, she finally agreed to refund the duplicate and said it could take a few days. I was fine with that. But then out of nowhere, she asked if I was keeping the second drink. I said no, it was already part of the first order.
Then things went completely off the rails. She literally said, “No one would even order the kind of drink you ordered,” followed by, “So you want to waste food?” Literally, what the hell. She kept saying it’s my problem, that I should admit it’s my fault. She just kept yelling and going off. Full-on gaslighting.
I said, “Excuse me, no one talks to a customer like this.” And her response? “Oh yeah? First time hearing that?”
As of now, I still don’t know if I’m actually getting the refund she said she’d process TONIGHT. Avoid this place. Zero accountability, insane attitude, and some of the worst treatment I’ve ever had as a customer.
Service was eh. But i noticed less than an hour after i ate there food (Salty fried chicken and rice) I was nauseous, vomiting, cramps, and having loose bowel movements. Keep in mind that it is 3am typing this, symptoms are still persisting. Saw a comment from a week ago with similar symptoms.. I hope food safety is being implemented properly. I am not happy. Have not been to bubble waffled in a long time, and this experience has finalized that i likely wont go anymore.
Food: 2
Service: 2
I order the Hainan chicken combo with milk tea
Atmosphere: 5
Food: 4
Service: 4
Terrible service - they messed up my order and yelled at me in front of other customers, and said I didn’t say the order right to begin with. The cashier lady was impatient and hasty when taking our order so that’s how the miscommunication happened. I wouldn’t come back to this bubble waffle cafe location - it’s consistently the worst food and experience I’ve had unfortunately.
Atmosphere: 1
Food: 1
Service: 1
I was trying to order a combo meal, but the girl at the cashier was not patient with my questions and was not kind answering my questions. I was trying to clarify with her if there was a combo meal option with an included bubble waffle and drink. She did not explain and kept repeating how many waffles I want. Service was not good.
Customers are experiencing significant delays due to excessive order wait times.
Atmosphere: 1
Food: 1
Service: 1
I dropped by Bubble Waffle Café on Kingsway and had a mixed experience. The bubble waffle was perfect — crispy on the outside, soft on the inside, and exactly what I was craving.
But the milk tea didn’t hit the mark. It tasted a bit blunt and lacked that “wow” factor I usually look for in a good cup of milk tea.
Overall, great spot for waffles, but the drink could be improved. Still worth a try if you’re in the area!
Atmosphere: 4
Food: 2
Service: 3
🤮🤮🤮🤮🤮
Atmosphere: 1
Food: 1
Service: 1
Was faked by the cashier about the price of rice and the combo, she told me the combo was $16.50 and the HN rice was $5.5?! Which turned out the combo was $2X , and the waffle was cold (supposed to be hot and crispy) , taste horrible , won’t even visit again , they are selling u leftover
Atmosphere: 1
Food: 1
Service: 1
Best duck laksa anywhere
Atmosphere: 5
Food: 5
Service: 5
I usually get boba 🧋 milk tea and lemon coke from this spot. But I was very disappointed and angry with their cup art today. My boyfriend and I (we are both of mixed European and indigenous ancestry) enjoy visiting Metrotown every so often to shop and eat. We always buy drinks/food from bubble waffle cafe and the Togo sushi and share our cuisines. Today we were so extremely upset with the discriminatory labels we were given on our drinks. The term “Indian” and “Eskimo” are extremely disrespectful and outdated terms that are not acceptable to use in this day and age. Safe to say this tainted our entire previous experience with the cafe. And we will not be coming back to support the company ever again. The most unfortunate thing was when we went to return our food trays, we looked around, where many other people with the same cups as us but instead they had Asian writing and art (anime) on their cups. We were stumped by the whole experience. Especially since we seemed to have the only labels in our area of the food court. I hope they get rid of the labels and understand the remarks that we have to share. This was extremely emotionally hurtful to us. And just outright disrespectful.
Atmosphere: 1
Restaurantji Recommends
I was here on Aug 31 at about 1:55pm. The young woman at the cash register was quite unpleasant. No hello or acknowledgement whatsoever. She just took my order sheet out of my hands, which I filled out to make it easier for her. The only time she even looked or said anything to me was when she instructed me to put away the pencil in a little box on the counter, within her arms reach. I have no problem putting it away but its the way she said it (tone and facial expression) as if im rude and uncivilized to try to hand her the pencil along with my order sheet. Look I get it. It's a food court stall. I dont expect much customer service. A smile or asking politely that i put the pencil away for her would have been appreciated. I wont be going to that stall again.
Service: 1
Poor costumer service not a lot of patience!
I was surprised by Laksa Duck soup
Atmosphere: 4
Food: 5
Service: 4
Long wait during rush hour. No complains other than that
Atmosphere: 5
Food: 5
Service: 5
Most insane, hostile, and crazy customer service I’ve ever experienced.
I placed an order through their app. The app showed that it didn’t go through, so I submitted the exact same order again. Later, I saw that both went through. I immediately called the restaurant to explain there was clearly a glitch and asked to cancel one of them.
The woman on the phone instantly started blaming me, saying, “The food is already made. Why didn’t you call earlier?”. I explained again that the app had a glitch, and she snapped, “No one else has this problem.” I told her I’ve never had it either. How is that even relevant?
After some back and forth, she finally agreed to refund the duplicate and said it could take a few days. I was fine with that. But then out of nowhere, she asked if I was keeping the second drink. I said no, it was already part of the first order.
Then things went completely off the rails. She literally said, “No one would even order the kind of drink you ordered,” followed by, “So you want to waste food?” Literally, what the hell. She kept saying it’s my problem, that I should admit it’s my fault. She just kept yelling and going off. Full-on gaslighting.
I said, “Excuse me, no one talks to a customer like this.” And her response? “Oh yeah? First time hearing that?”
As of now, I still don’t know if I’m actually getting the refund she said she’d process TONIGHT. Avoid this place. Zero accountability, insane attitude, and some of the worst treatment I’ve ever had as a customer.
Atmosphere: 1
Food: 1
Service: 1
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