I ordered 2 Grass Jelly Roasted Milk tea through DoorDash. Neither had sugar and one looked and tasted like they used water. Just disgusting!!
long l
Yummy bubble tea
Kid-friendliness: They allow kids
Atmosphere: 5
Food: 5
Service: 5
Roshni Sarath
UPDATE [Aug 29,2024] : The Manager / Owner , Hugh reached out to me . Hugh seems to be very sensible person . He collected all the information and acted on it and assured staffs will be re trained on customer service. They gave me a refund for the affected drinks. This gives me a hope that they might not kill the experience for another customer next time. I understand how google reviews affect business. Based on Hugh's response and action , I am updating the rating to 3 starts from 1.
[ORIGINAL REVIEW , AUG 25 ] : Service is way below average! They messed up 2 out of my 4 orders.
They missed out on an add on for me in my drink, despite taking the order correctly and confirming on it. I realized something was off right after I took a sip of the drink outside the store. I went back and informed the staff that it appears that they missed an add on in my drink.
I got no response.Customer service is simply unacceptable! One of the girls just took my drink , transferred to another cup, put the missing add on, giggled something in their language and put the cup in front of me. No apology/ acknowledgment, nothing! Very rude staff.
This time they missed adding ice. Which when I pointed out, I got a stare from one of the girls and she said it is there. I could not stand this attitude and decided to just leave the store. I stepped out and opened the drink and there was no ice !
The second instance is I ordered for a mango smoothie for my daughter and they gave her a mango slushie!
Staffs are rude and kills the experience of going to this store again!
Atmosphere: 3
Food: 1
Service: 2
Miyoung Im
It's a bright and quite spacious cafe. The staff are friendly and the tea is so delicious that I feel happy.
Atmosphere: 5
Food: 5
Service: 5
Ahmed kibria
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Guilherme Müller
Second time ordering from this location. Regular-ice milk tea again with no ice, and yet very watery. Poor flavour, and quality. Sorry guys, gotta give one star because this drink is hard to finishing :(
Food: 1
Leena K
I just got the Brown sugar pearl milk tea.. I have never tasted such vile tasting brown sugar pearl mix … How could it taste so sour?? Did they cook it wrong or something?? Spoiled?? I tried so hard to gaslight myself into drinking it but couldn’t make past 4 sips.
Reply: I dont have time to go back to that place and it shouldn’t taste like that in the first place. Also this is not the first time where the drink tasted weird - many times the milk tea or fruit tea tasted watered down or stale which is fine whatever it was still edible unlike this one. Sorry I’m just tired of being disappointed every time I come to this place and will not take anymore chances thank you.
Atmosphere: 3
Food: 1
Service: 2
Celia H
I was denied to use my birthday coupon that “expires on” that day. They say it expires on this day so you should have used it yesterday. Friendly reminder to use the coupon before the stated expiry date and not the day of expiry. Very misleading.
I recievee my drink warm and i requested it to be cold it also tastes bad and I asked the lady for a large she gave me a small truly a disgusting drink that I payed almost 10$ for!!! She gave me 100% sugar when I asked for less the worker also had no idea what I was asking though I was being very polite. DO not waste your money on mediocre drinks.
Atmosphere: 1
Food: 1
Service: 1
K P
Drink is way too hot. Burned all my tastebuds
Pardis Soleymani
I really love this Chatime store.Great and friendly staff, and the Brown Sugar Pearl Milk Tea is always better than other stores.I love all other teas from this store as well
Atmosphere: 5
Food: 5
Service: 5
Gui Müller
Second time ordering from this location. Regular-ice milk tea again with no ice, and yet very watery. Poor flavour, and quality. Sorry guys, gotta give one star because this drink is hard to finishing :(
Food: 1
asdfxyz
I just got the Brown sugar pearl milk tea.. I have never tasted such vile tasting brown sugar pearl mix … How could it taste so sour?? Did they cook it wrong or something?? Spoiled?? I tried so hard to gaslight myself into drinking it but couldn’t make past 4 sips.Reply: I dont have time to go back to that place and it shouldn’t taste like that in the first place. Also this is not the first time where the drink tasted weird - many times the milk tea or fruit tea tasted watered down or stale which is fine whatever it was still edible unlike this one. Sorry I’m just tired of being disappointed every time I come to this place and will not take anymore chances thank you.
Rubies drinks
okay seating, decent washrooms
I ordered 2 Grass Jelly Roasted Milk tea through DoorDash. Neither had sugar and one looked and tasted like they used water. Just disgusting!!
Yummy bubble tea
Kid-friendliness: They allow kids
Atmosphere: 5
Food: 5
Service: 5
UPDATE [Aug 29,2024] : The Manager / Owner , Hugh reached out to me . Hugh seems to be very sensible person . He collected all the information and acted on it and assured staffs will be re trained on customer service. They gave me a refund for the affected drinks. This gives me a hope that they might not kill the experience for another customer next time. I understand how google reviews affect business. Based on Hugh's response and action , I am updating the rating to 3 starts from 1.
[ORIGINAL REVIEW , AUG 25 ] : Service is way below average! They messed up 2 out of my 4 orders.
They missed out on an add on for me in my drink, despite taking the order correctly and confirming on it.
I realized something was off right after I took a sip of the drink outside the store.
I went back and informed the staff that it appears that they missed an add on in my drink.
I got no response.Customer service is simply unacceptable!
One of the girls just took my drink , transferred to another cup, put the missing add on, giggled something in their language and put the cup in front of me. No apology/ acknowledgment, nothing!
Very rude staff.
This time they missed adding ice. Which when I pointed out, I got a stare from one of the girls and she said it is there.
I could not stand this attitude and decided to just leave the store.
I stepped out and opened the drink and there was no ice !
The second instance is I ordered for a mango smoothie for my daughter and they gave her a mango slushie!
Staffs are rude and kills the experience of going to this store again!
Atmosphere: 3
Food: 1
Service: 2
It's a bright and quite spacious cafe. The staff are friendly and the tea is so delicious that I feel happy.
Atmosphere: 5
Food: 5
Service: 5
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Second time ordering from this location. Regular-ice milk tea again with no ice, and yet very watery. Poor flavour, and quality. Sorry guys, gotta give one star because this drink is hard to finishing :(
Food: 1
I just got the Brown sugar pearl milk tea.. I have never tasted such vile tasting brown sugar pearl mix … How could it taste so sour?? Did they cook it wrong or something?? Spoiled?? I tried so hard to gaslight myself into drinking it but couldn’t make past 4 sips.
Reply: I dont have time to go back to that place and it shouldn’t taste like that in the first place. Also this is not the first time where the drink tasted weird - many times the milk tea or fruit tea tasted watered down or stale which is fine whatever it was still edible unlike this one. Sorry I’m just tired of being disappointed every time I come to this place and will not take anymore chances thank you.
Atmosphere: 3
Food: 1
Service: 2
I was denied to use my birthday coupon that “expires on” that day. They say it expires on this day so you should have used it yesterday. Friendly reminder to use the coupon before the stated expiry date and not the day of expiry. Very misleading.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I recievee my drink warm and i requested it to be cold it also tastes bad and I asked the lady for a large she gave me a small truly a disgusting drink that I payed almost 10$ for!!! She gave me 100% sugar when I asked for less the worker also had no idea what I was asking though I was being very polite. DO not waste your money on mediocre drinks.
Atmosphere: 1
Food: 1
Service: 1
Drink is way too hot. Burned all my tastebuds
I really love this Chatime store.Great and friendly staff, and the Brown Sugar Pearl Milk Tea is always better than other stores.I love all other teas from this store as well
Atmosphere: 5
Food: 5
Service: 5
Second time ordering from this location. Regular-ice milk tea again with no ice, and yet very watery. Poor flavour, and quality. Sorry guys, gotta give one star because this drink is hard to finishing :(
Food: 1
I just got the Brown sugar pearl milk tea.. I have never tasted such vile tasting brown sugar pearl mix … How could it taste so sour?? Did they cook it wrong or something?? Spoiled?? I tried so hard to gaslight myself into drinking it but couldn’t make past 4 sips.Reply: I dont have time to go back to that place and it shouldn’t taste like that in the first place. Also this is not the first time where the drink tasted weird - many times the milk tea or fruit tea tasted watered down or stale which is fine whatever it was still edible unlike this one. Sorry I’m just tired of being disappointed every time I come to this place and will not take anymore chances thank you.
Atmosphere: 3
Food: 1
Service: 2
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