Chipotle Mexican Grill

I’ve been coming to this Chipotle for years, and it has always been one of my favorite spots for a quick, semi healthy meal. I usually order online, pick up, and the portions have always been consistent. Unfortunately, I’m seeing a noticeable decline in quality, especially with the online orders.

Yesterday, both my wife and I ordered chicken bowls. I’m not exaggerating when I say there were maybe two or three tiny pieces of chicken in each bowl. If it was just mine, I would have assumed it was a one off mistake. But the same preparer did the exact same thing to my wife’s bowl, which makes it hard to see this as anything other than intentional portion cutting. And this isn’t the first time. The last time we ordered, we had the same issue but brushed it off as a possible mistake or a new portion guideline.

This time it was unacceptable. It was barely a tablespoon of chicken. We came here for a quick and satisfying dinner, and it ended up being a disappointing experience. Chipotle did issue us two free entrées after we submitted a complaint through the app, which we appreciate. But the real concern is that this location seems to be lowering its standards, and that’s why I’m writing this review.

Please fix this. Customers deserve the value they’re paying for, especially those of us who rely on the protein content and portions we expect. If this is a cost cutting tactic, it will backfire. Saving money by shorting a scoop of chicken is not worth losing loyal customers.

Atmosphere: 3

Food: 1

Service: 1

Frequent visitor as i live upstairs and i ordered uber pickup.

Waited a bit because went there too early but my order had wrong label so i ask the worker to double check if it's my order.

They made sure my order was correct and went home. Upon opening my burrito bowl, i was missing half chicken on my order. I called and they said will remake mine and i asked when i got to the store to just give me the chicken they missed out.

Turns out they remade my entire order and apologized sincerely. I wasn't expecting such geniune manner.

I am greatful for fast and proper corrective action from male and female workers who worked at takeout section on Nov 4th 7:30PM.

5 stars.

Food: 5

Service: 5

I ordered online, not all the ingredients were in my bowl. Everything was cold as ice, and not to forget those rice balls.
This is ridiculous.

Atmosphere: 1

Food: 1

Service: 1

was genuinely surprised to wait in line for 10 minutes while the staff chatted with their friends instead of taking orders. With all due respect, I didn't stand in line to overhear conversations about mutual funds, I was simply there to place an order. In addition to that I have never seen more disgusting looking food , it was so old!

Unfortunately, this experience left a negative impression of this location.

Tasty food without the hefty price tag👍

Atmosphere: 5

Food: 5

Service: 5

First time getting chipotle , I thought it was alright , there was not enough meat in the bowl, and I wish there was a bit more flavor throughout the dish or more seasoning. I did really like the guac though, the guac was really good and had a good complexity of flavor to it. Other than that I thought it was fine , it's very filling for the 15 ish dollar portions you pay for.

Atmosphere: 3

Food: 3

Service: 5

chipotle is the goat when it comes to burritos and burrito bowls. the chicken and rice are super flavorful and the toppings are fresh. i like to ask for extra toppings and staff always help with that.

Great food and good value. Always friendly and very quick.

Atmosphere: 4

Food: 5

Service: 4

Always have a great experience in this location! Lovepreets energy even late night is unmatched. She is amazing

Atmosphere: 5

Food: 5

Service: 5

Went around 10pm on a weeknight! Lovepreet made the best bowl I’ve ever had, thank you

Atmosphere: 5

Food: 5

Service: 5

They're sliding man, gotta present the 'protein' better. The meat looks either dry, tastes too salty or is swimming in some oily looking unappealing juice. Much the same for the rice and veggies.

Atmosphere: 3

Food: 3

Service: 4

I recently visited your location

and was very disappointed with the experience. Several staple items were unavailable, including white rice, pinto beans, and mild salsa. On top of that, the chicken portion I was served was less than half of a regular serving, which made the meal unsatisfying and not worth the cost.

I usually enjoy Chipotle because of the quality and consistency, but this visit was far below expectations. I hope you will address these issues with the location to ensure customers receive the full menu options and proper portion sizes.

Atmosphere: 1

Food: 1

Service: 1

Lovepreet made me the best burrito I’ve ever had from any chipotle!! So kind and service was fast, plus the food was fresh

Atmosphere: 5

Food: 5

Service: 5

my boyfriend and i went to chipotle 5 minutes before closing and the manager gave us extra guac :) the environment was very friendly and welcoming

Atmosphere: 5

Food: 5

Service: 5

I had a chance to visit new location in Lougheed and I was stunned how the store was managed. Rupinder served my order and it was delicious. I appreciate how clean the store is.