My daughter's birthday cake was too beautiful to eat. The chocolate cake was amazing, not too sweet, light and fluffy. Loved it so much!
Atmosphere: 5
Food: 5
Service: 5
Jason Bosa
Time and again, the quality of the goods are always amazing. Recently we ordered a couple of birthday cakes and my 9 year old niece specifically advised that “it’s the best birthday cake I’ve ever had”.
Although I wish Fortuna was closer to my neighbourhood, it’s definitely worth the short trip.
Atmosphere: 5
Food: 5
Service: 5
Vanessa Agrawal
I visit this bakery every year in the fall to create a custom cake for my son's birthday, and this is now the fourth time in a row. Each time, I give the baker just a few ideas and provide them toys that I think can work well on a cake, and she brings my abstract concepts to life beautifully. The photos speak for themselves! Not only are their custom cakes stunningly designed, but they also taste incredible. I often ask them to reduce the sugar somce they are for kids, and they do it perfectly without compromising on flavor. Highly recommended it if you are looking for a bakery to make custom cakes.
Food: 5
Service: 5
Sarah Segal
the most amazing staff! i called to get this cake made and they did it within a day and had no push back. they followed up regarding pricing / details and were just so lovely! when i picked up the cake they even threw in extra treats. such a lovely place and so helpful! cake was made with nothing but love! i will definitely be going back!
Service: 5
Arlene tapayan
Someone gave it to us as a treat. It’s so good. We love it.
Food: 5
V L
Amazing cake and tasted as good as it looks! Ordered a cake for my niece's 11th birthday, paint brush theme and the decorations and design turned out better than expected! Tasted delicious as well. We are thrilled! This is my fourth cake from this bakery and they have always been consistent. My go-to bakery for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
Tia Fox
I did cancel my order and get a refund, but I want to warn other customers of what can happen. A few weeks ago I asked for a quote for a custom gender reveal cake. I had a picture of what I wanted, I needed it for 10 people. They wrote down the details and took a picture of the cake I wanted. They then told me they needed to speak with the baker to get the exact price, based on the custom decorations etc. Totally fine.
They called a few days later and said the cake would be $85. I asked how much if I wanted a cake for 12 people, and they said $125. I said the $85 worked for our budget, but I didn't have the gender yet so would need to wait until I knew which color before placing the order. I asked how much time in advance they needed the order, they said a week beforehand.
So, this past weekend I went to the bakery to confirm the order and give the gender. I was then told they had to re-fill out the information because they had lost/misplaced the paper they filled out last time I was here (already a bit unprofessional in my opinion, but fine). The girl helping me did say she remembered the picture of the cake. We redid all the details. 10 people, the design in the same picture etc. There was no change to what I had originally asked for, only the addition of the filling color for gender. But when she said the price, suddenly it was $125.
I explained I was here a couple weeks ago and was quoted $85. The girl went to the back to speak to the baker and returned saying that because of the many details of the cake decoration it would be $125, but they maybe could reduce the price a little if I agreed to less of the flowers on the cake. I was flabbergasted.
Again, nothing I asked for had changed, they even said they remembered the picture so it could not be confusion over the decorations. The baker had approved the original $85 price when I was given confirmation via phone, but on the day I wanted to pay, the paper that had that price was missing, and suddenly it would be 50% more than what was agreed upon. No apology or further explanation.
I was so shocked I just paid like I planned, but regretted it immediately. I don't understand their business model, I found this completely unprofessional, dishonest, and greedy. Thankfully, I found another bakery who agreed to make the cake with all the above details for the $85 price, in writing in an email, so I cancelled my order here and went with the other bakery. From now on I'll always get a copy of prices in writing, and won't ever go back to this bakery on principal.
Atmosphere: 4
Food: 3
Service: 1
James Robson
First time in and fabulous Best Carrot ? cake I've had in the lower mainland and prices are right. Will definitely return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
Kel Shaw
Top notch Portuguese buns. Picked up many dozen for various events. Great bakery too
Cake looked great and tasted just as good. We had the raspberry mousse one. When ordering the cake the young lady was super helpful. Also try their lemon raspberry macaron. Delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
Miles Vernon
really good bread and reasonably priced pies! nice atmosphere too
Atmosphere: 5
Food: 5
Service: 5
Melissa Vabič
It is of great honour to have Fortuna Bakery to create magnificent masterpiece desserts and cakes for our special family occasions. Fortuna truly embodies and manifests European quality to deliver top notch all around service for the community and customers.We have truly enjoyed the impeccable and delicious cakes we experienced by Fortuna! Not to mention the staff make you feel appreciated by getting to know their customers by first name basis - respectful and welcoming to keep going back to this comforting family business.
Parking: Usually a spot on the same side of the street as the bakery to pull up to quickly go in and out of the bakery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
AICHA ETREW
Excellent customer service from both frontline and pastry chefs. Good communication. I loved the cakes I ordered for my kids birthday. Our guests and the kids loved the designs and flavours. It wasn’t overly sweet and we kept digging in. It’s my number 1 bakery now. Thanks for your service.
Atmosphere: 4
Food: 5
Service: 5
Joseph B.
I've always enjoyed dropping by when I'm back in the old neighbourhood and picking up some goodies from here. Service has always been good and I enjoy my go-to baked goods. Everyone has different taste buds so I suggest tasting a variety of items and seeing what you like best.
My daughter's birthday cake was too beautiful to eat. The chocolate cake was amazing, not too sweet, light and fluffy. Loved it so much!
Atmosphere: 5
Food: 5
Service: 5
Time and again, the quality of the goods are always amazing. Recently we ordered a couple of birthday cakes and my 9 year old niece specifically advised that “it’s the best birthday cake I’ve ever had”.
Although I wish Fortuna was closer to my neighbourhood, it’s definitely worth the short trip.
Atmosphere: 5
Food: 5
Service: 5
I visit this bakery every year in the fall to create a custom cake for my son's birthday, and this is now the fourth time in a row. Each time, I give the baker just a few ideas and provide them toys that I think can work well on a cake, and she brings my abstract concepts to life beautifully. The photos speak for themselves! Not only are their custom cakes stunningly designed, but they also taste incredible. I often ask them to reduce the sugar somce they are for kids, and they do it perfectly without compromising on flavor. Highly recommended it if you are looking for a bakery to make custom cakes.
Food: 5
Service: 5
the most amazing staff! i called to get this cake made and they did it within a day and had no push back. they followed up regarding pricing / details and were just so lovely! when i picked up the cake they even threw in extra treats. such a lovely place and so helpful! cake was made with nothing but love! i will definitely be going back!
Service: 5
Someone gave it to us as a treat. It’s so good.
We love it.
Food: 5
Amazing cake and tasted as good as it looks! Ordered a cake for my niece's 11th birthday, paint brush theme and the decorations and design turned out better than expected! Tasted delicious as well. We are thrilled! This is my fourth cake from this bakery and they have always been consistent. My go-to bakery for sure!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
I did cancel my order and get a refund, but I want to warn other customers of what can happen. A few weeks ago I asked for a quote for a custom gender reveal cake. I had a picture of what I wanted, I needed it for 10 people. They wrote down the details and took a picture of the cake I wanted. They then told me they needed to speak with the baker to get the exact price, based on the custom decorations etc. Totally fine.
They called a few days later and said the cake would be $85. I asked how much if I wanted a cake for 12 people, and they said $125. I said the $85 worked for our budget, but I didn't have the gender yet so would need to wait until I knew which color before placing the order. I asked how much time in advance they needed the order, they said a week beforehand.
So, this past weekend I went to the bakery to confirm the order and give the gender. I was then told they had to re-fill out the information because they had lost/misplaced the paper they filled out last time I was here (already a bit unprofessional in my opinion, but fine). The girl helping me did say she remembered the picture of the cake. We redid all the details. 10 people, the design in the same picture etc. There was no change to what I had originally asked for, only the addition of the filling color for gender. But when she said the price, suddenly it was $125.
I explained I was here a couple weeks ago and was quoted $85. The girl went to the back to speak to the baker and returned saying that because of the many details of the cake decoration it would be $125, but they maybe could reduce the price a little if I agreed to less of the flowers on the cake. I was flabbergasted.
Again, nothing I asked for had changed, they even said they remembered the picture so it could not be confusion over the decorations. The baker had approved the original $85 price when I was given confirmation via phone, but on the day I wanted to pay, the paper that had that price was missing, and suddenly it would be 50% more than what was agreed upon. No apology or further explanation.
I was so shocked I just paid like I planned, but regretted it immediately. I don't understand their business model, I found this completely unprofessional, dishonest, and greedy. Thankfully, I found another bakery who agreed to make the cake with all the above details for the $85 price, in writing in an email, so I cancelled my order here and went with the other bakery. From now on I'll always get a copy of prices in writing, and won't ever go back to this bakery on principal.
Atmosphere: 4
Food: 3
Service: 1
First time in and fabulous
Best Carrot ? cake I've had in the lower mainland and prices are right.
Will definitely return
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
Top notch Portuguese buns. Picked up many dozen for various events. Great bakery too
You have to try their Light rye sourdough. Yum
Restaurantji Recommends
Cake looked great and tasted just as good. We had the raspberry mousse one. When ordering the cake the young lady was super helpful. Also try their lemon raspberry macaron. Delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
really good bread and reasonably priced pies! nice atmosphere too
Atmosphere: 5
Food: 5
Service: 5
It is of great honour to have Fortuna Bakery to create magnificent masterpiece desserts and cakes for our special family occasions. Fortuna truly embodies and manifests European quality to deliver top notch all around service for the community and customers.We have truly enjoyed the impeccable and delicious cakes we experienced by Fortuna! Not to mention the staff make you feel appreciated by getting to know their customers by first name basis - respectful and welcoming to keep going back to this comforting family business.
Parking: Usually a spot on the same side of the street as the bakery to pull up to quickly go in and out of the bakery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cakes
Excellent customer service from both frontline and pastry chefs. Good communication. I loved the cakes I ordered for my kids birthday. Our guests and the kids loved the designs and flavours. It wasn’t overly sweet and we kept digging in. It’s my number 1 bakery now. Thanks for your service.
Atmosphere: 4
Food: 5
Service: 5
I've always enjoyed dropping by when I'm back in the old neighbourhood and picking up some goodies from here. Service has always been good and I enjoy my go-to baked goods. Everyone has different taste buds so I suggest tasting a variety of items and seeing what you like best.
Food: 4
Service: 4
Loading...