Went here for the first time. When I went in, a guy came out from the back. I say hi, he completely ignored me. I bought at loaf, they charge me tax on it which it shouldn't. Kind of disappointed for everything, I don't think I ever go back there
It was Oct 29th Tuesday, just after 9am. Probably around 9:15am There was a woman at the cashier who was nice. The guy came out from the back probably working as a baker so he probably thought he didn't have to say anything, but felt very cold.
Atmosphere: 1
Food: 2
Luisa Orpilla
My sister in law ordered a birthday cake for my daughter's 21st birthday. Told them to put flowers and happy birthday on the cake with my daughter's name. Picked up the cake Saturday afternoon. Arrived at my house, we opened the cake, nothing was on the cake..just plain mocha cake. Tried calling but, it's already closed. We don't have a choice but to use the cake yesterday. I was very disappointed, cake was dry. Never let my family order cake again
MM
I’m very familiar with their cakes for so many years and my 2 most recent experiences were disappointing so posting this review to warn future customers.
Ordered their round cakes on separate occasions but in both times, they made errors on the cake greetings EVEN if I gave handwritten notes. First time, the person’s name was wrong (I fixed it myself). Second time, not only the error was an English word instead of French (French version of HBD), they gave me a Mocha instead of Chocolate cake (the recipient’s preference).
This review is for them to be more attentive to details and be more considerate of customers’ wishes/milestones. So, each time they make an error on my future orders, I will add to this review (until they take action to fix).
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Birthday Cakes
Kayla
First time here and looking to get pastries to take back home. All i have to say is, customer service was terrible. I was there on September 21st and even greeted the cashier just for her to give me a blank stare and never offered to help me out. If you hate customer service, why are you working there? Basic etiquette should have been taught in grade school.
Atmosphere: 3
Food: 5
Service: 1
Pearobearo
The Filipina aunties and others were so friendly. Overall vibe is homey and welcoming.
Their San rivals is pretty good. The buttercream is perfect, the meringue is so crunchy.
Palabok is pretty decent price and portion as well. Would get it again.
Also got beef, pork, and chicken empanadas. The dough was flaky while chewy at the same time, in a good way. Personally, I would ranked pork as the best one. Well balance flavour with a nice hint of chilli, so good! Beef is on the sweeter side but hit the spot. Chicken was not for me (not a fan of chicken adobo ever though, so I'm a little bias there).
Food: 5
Service: 5
Recommended dishes: Empanada
Katie Wong
Decided to stop by and get some empanadas for lunch. The chicken adobo was delicious (bit sweet with a slight citrus taste, didn't find it too salty like one of the other reviews mentioned). The beef empanada filling was nice and soft (almost like stewed) and had peas inside. We also bought a container of Ube cookies which had a nice crispiness to them. Note that they don't have indoor seating but there are several nice parks nearby for you to enjoy your food at (picnic style!)
Atmosphere: 2
Food: 5
Service: 5
Zeke
Ordered their silog meals and it was delicious, and their rice portion is not bad. Will definitely eat here again.
Vegetarian options: Limited options
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Garlic Rice and Egg, Garlic Rice
Nellyville BC
I’ve been trying to order a cake by phone and get a busy signal. I even emailed a few days ago with no reply back. At least set up voicemail for customers.
Service: 1
Malcolm Gray
Stopped by while biking, and had the BBQ Silog with chicken skewer. It was good.It is a bit confusing on their menu what comes with rice and what doesn’t, which seems to be most. So just ask to be sure.
I ordered almost a week ago and had such a pleasant experience with this branch. I had to order over the phone and arrange an Uber pick-up (drop-off location was too far for UberEats). The staff was very accommodating and efficient, especially Shyrmae. The sansrival we ordered was pretty good, too! Thank you, Goldilocks Burnaby ?
Shayne Farah
Their products look amazing I intend to buy the mango cake. Haven't tried anything yet. Went in for a Driver interview which they never called back about. But overall, they seemed like nice people.
Went here for the first time.
When I went in, a guy came out from the back. I say hi, he completely ignored me.
I bought at loaf, they charge me tax on it which it shouldn't.
Kind of disappointed for everything,
I don't think I ever go back there
It was Oct 29th Tuesday, just after 9am.
Probably around 9:15am
There was a woman at the cashier who was nice.
The guy came out from the back probably working as a baker so he probably thought he didn't have to say anything, but felt very cold.
Atmosphere: 1
Food: 2
My sister in law ordered a birthday cake for my daughter's 21st birthday. Told them to put flowers and happy birthday on the cake with my daughter's name. Picked up the cake Saturday afternoon. Arrived at my house, we opened the cake, nothing was on the cake..just plain mocha cake. Tried calling but, it's already closed. We don't have a choice but to use the cake yesterday. I was very disappointed, cake was dry. Never let my family order cake again
I’m very familiar with their cakes for so many years and my 2 most recent experiences were disappointing so posting this review to warn future customers.
Ordered their round cakes on separate occasions but in both times, they made errors on the cake greetings EVEN if I gave handwritten notes. First time, the person’s name was wrong (I fixed it myself). Second time, not only the error was an English word instead of French (French version of HBD), they gave me a Mocha instead of Chocolate cake (the recipient’s preference).
This review is for them to be more attentive to details and be more considerate of customers’ wishes/milestones. So, each time they make an error on my future orders, I will add to this review (until they take action to fix).
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Birthday Cakes
First time here and looking to get pastries to take back home. All i have to say is, customer service was terrible. I was there on September 21st and even greeted the cashier just for her to give me a blank stare and never offered to help me out. If you hate customer service, why are you working there? Basic etiquette should have been taught in grade school.
Atmosphere: 3
Food: 5
Service: 1
The Filipina aunties and others were so friendly. Overall vibe is homey and welcoming.
Their San rivals is pretty good. The buttercream is perfect, the meringue is so crunchy.
Palabok is pretty decent price and portion as well. Would get it again.
Also got beef, pork, and chicken empanadas. The dough was flaky while chewy at the same time, in a good way. Personally, I would ranked pork as the best one. Well balance flavour with a nice hint of chilli, so good! Beef is on the sweeter side but hit the spot. Chicken was not for me (not a fan of chicken adobo ever though, so I'm a little bias there).
Food: 5
Service: 5
Recommended dishes: Empanada
Decided to stop by and get some empanadas for lunch. The chicken adobo was delicious (bit sweet with a slight citrus taste, didn't find it too salty like one of the other reviews mentioned). The beef empanada filling was nice and soft (almost like stewed) and had peas inside. We also bought a container of Ube cookies which had a nice crispiness to them. Note that they don't have indoor seating but there are several nice parks nearby for you to enjoy your food at (picnic style!)
Atmosphere: 2
Food: 5
Service: 5
Ordered their silog meals and it was delicious, and their rice portion is not bad. Will definitely eat here again.
Vegetarian options: Limited options
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Garlic Rice and Egg, Garlic Rice
I’ve been trying to order a cake by phone and get a busy signal. I even emailed a few days ago with no reply back. At least set up voicemail for customers.
Service: 1
Stopped by while biking, and had the BBQ Silog with chicken skewer. It was good.It is a bit confusing on their menu what comes with rice and what doesn’t, which seems to be most. So just ask to be sure.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: BBQ
No dine-in facilities.
Atmosphere: 1
Food: 5
Service: 2
Restaurantji Recommends
Craving satisfied!
I ordered almost a week ago and had such a pleasant experience with this branch. I had to order over the phone and arrange an Uber pick-up (drop-off location was too far for UberEats). The staff was very accommodating and efficient, especially Shyrmae. The sansrival we ordered was pretty good, too! Thank you, Goldilocks Burnaby ?
Their products look amazing I intend to buy the mango cake. Haven't tried anything yet. Went in for a Driver interview which they never called back about. But overall, they seemed like nice people.
several delicious pastries to choose from.
I just love their cakes. Very delicious
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