Excellent portions, good service, tasty food. E06 - You're welcome
Sara Leo
We ordered take out for lunch. When we arrived for pick up, we’re told by the male front staff repeatedly to wait, without anyone bothering to check if the food was ready. This is while others were getting their take out orders uneventfully. The service was extremely disappointing and we will not be back.
Tony Wang
Ordered the hot plate with steak and chicken and a side of veggies. Both chicken and steak are juicy and tender. Overall it was a good experience
A C (Ac)
I always come here for the noodles! Always good
Connie L.
I really tried hard to like this restaurant but after three attempts with the last one being absolutely botched, I feel obligated to tell you my experiences.
The first visit came after a long day at work. Decided to go to this restaurant with colleagues because it catered to a varied palate. We got seated and was given menus…and proceeded to try and order food. For the next five attempts, we were told that the kitchen was closing and that they couldn’t make what we ordered. Like why seat us and give us the menus? We offered to leave but they insisted we stay. After a few more tries, we ended up getting plain rice with veggies. So not what we wanted. To make matters worse, the lady was hovering for us to pay and leave as soon as we were served. So not even halfway through our meal, we called it and packed to go. I chalked it up to just being tired and one bad experience shouldn’t sour everything. Boy was I wrong!
My family and I went back a second time because we didn’t want to wait for a table at our usual dim sum hang outs for a weekend lunch. Got there and were seated relatively quickly. That was the only good thing about it. The food was mediocre at best. The service was debatable. My Husband, who is normally not very picky, stated outright that he will never go back again. Should have listened to him. Husband, I am so sorry for doubting you!
Well, during our last meal there, some flyers for set meals caught my eye. They had lobster and crab set meals for super inexpensive! Even if we ordered double, it wouldn’t break the bank and with Mother’s Day coming up… I made a reservation for Mother’s Day about 1 month in advance trying to be organized (Husband had to work so I thought this worked out well).
The day of the dinner, my brother and his family were all sick. So when we arrived we had to change our table of 10 to 6. Most restaurants would be fine with resetting the table and seating us anyways. Not them. They wanted to “save” the table and made us wait for a table of 6 to open up. Do you know how long that took during dinner crush on Mother’s Day?
So we finally get seated, and ordered our set dinner menu right away. We were starving and my Mom is diabetic but no worries. We just have to wait for our food. We waited. And we waited. After waiting one hour and not even getting the usual freebie soup they give you right away…and seeing people seated after us eat and leave, we asked a waitress to look into our order for how much longer. The waitress comes back after a few minutes to say our food is almost ready and be patient since it’s Mother’s Day. Fair enough.
We waited an additional 20 mins to flag another waitress. She came back to us to apologize and say she never put the order in. Now my sister gets hangry…like really hangry and got ready to leave. The manager shows up to de-escalate the situation and promises that the cooks are handling it right away and the food should start arriving in 5 minutes. And to show good faith, we can pick something off the menu and be given it for free. Remember I mentioned my Mom is a diabetic? I don’t recall being able to cook a set menu within 5 minutes even if they cook it in an industrial kitchen.
With the long wait initially to be seated, to then be told we needed to be patient by the waitress who went to “check on our order”, to finally be told that our food was never entered into their system and be placated with a free dish. What a way to ruin our Mother’s Day with my Mom ready to faint from her low blood sugar. This restaurant should not be in business.
Michael M
Nice, clean dimsum spot. Food is good staff are friendly, most important it is nice and clean. Kid friendly.
Samuel Chin
Food was hot and tasty. Atmosphere is vibrant with many families and friends alike enjoying the food
Teresa Chen
One of the waitresses is very rude.
Atmosphere: 3
Food: 2
Service: 2
KWOK L
Just had weekday brunch with my wife in the Cafe side. Shocked that they charged us more for dim sum than the menu price. $10.98 instead of $8.88. Very dishonest.
Atmosphere: 3
Food: 3
Service: 3
J OuY
Unexpectedly, a restaurant with an inconspicuous location can produce such good dishes, authentic Cantonese cuisine, and high-quality desserts. The taste of Biyuan is not bad, and the service to customers who speak Mandarin is also very good. There are not many Chinese people. The food is served quickly. I will go there again next time! recommend!
Very good restaurant! Tasty food and great service! Will definitely come again???
Atmosphere: 5
Food: 5
Service: 5
Jeremy Chan
For a Chinese Hong Kong restaurant in Burnaby, I believe that the service was outstanding and the food was quick. The food is not to compared because its taste is amazing. We tried the XO Chinese steam rice, seafood baked with cheese on rice, the mushroom sauce cheese bowl and the steamed yongzhou fried rice! All the food tasted very fresh. The price is incomparable to other restaurants and the seating was good.
Atmosphere: 4
Food: 5
Service: 4
jane zhang
We went for dim sum today and were very disappointed
Grace Barrington-Foote
We have been here for both dim sum and dinner. It's good food and ample portions at decent prices. No need to go to any pricier establishments to get good basic Chinese food. Decor is HK restaurant. The tables are nicely separated on the dim sum side which we liked. Service was friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Dimsum
Danny Chow
A restaurant offering both Cha Chan Tin's dishes and dim sum
Excellent portions, good service, tasty food. E06 - You're welcome
We ordered take out for lunch. When we arrived for pick up, we’re told by the male front staff repeatedly to wait, without anyone bothering to check if the food was ready. This is while others were getting their take out orders uneventfully. The service was extremely disappointing and we will not be back.
Ordered the hot plate with steak and chicken and a side of veggies. Both chicken and steak are juicy and tender. Overall it was a good experience
I always come here for the noodles! Always good
I really tried hard to like this restaurant but after three attempts with the last one being absolutely botched, I feel obligated to tell you my experiences.
The first visit came after a long day at work. Decided to go to this restaurant with colleagues because it catered to a varied palate. We got seated and was given menus…and proceeded to try and order food. For the next five attempts, we were told that the kitchen was closing and that they couldn’t make what we ordered. Like why seat us and give us the menus? We offered to leave but they insisted we stay. After a few more tries, we ended up getting plain rice with veggies. So not what we wanted. To make matters worse, the lady was hovering for us to pay and leave as soon as we were served. So not even halfway through our meal, we called it and packed to go. I chalked it up to just being tired and one bad experience shouldn’t sour everything. Boy was I wrong!
My family and I went back a second time because we didn’t want to wait for a table at our usual dim sum hang outs for a weekend lunch. Got there and were seated relatively quickly. That was the only good thing about it. The food was mediocre at best. The service was debatable. My Husband, who is normally not very picky, stated outright that he will never go back again. Should have listened to him. Husband, I am so sorry for doubting you!
Well, during our last meal there, some flyers for set meals caught my eye. They had lobster and crab set meals for super inexpensive! Even if we ordered double, it wouldn’t break the bank and with Mother’s Day coming up… I made a reservation for Mother’s Day about 1 month in advance trying to be organized (Husband had to work so I thought this worked out well).
The day of the dinner, my brother and his family were all sick. So when we arrived we had to change our table of 10 to 6. Most restaurants would be fine with resetting the table and seating us anyways. Not them. They wanted to “save” the table and made us wait for a table of 6 to open up. Do you know how long that took during dinner crush on Mother’s Day?
So we finally get seated, and ordered our set dinner menu right away. We were starving and my Mom is diabetic but no worries. We just have to wait for our food. We waited. And we waited. After waiting one hour and not even getting the usual freebie soup they give you right away…and seeing people seated after us eat and leave, we asked a waitress to look into our order for how much longer. The waitress comes back after a few minutes to say our food is almost ready and be patient since it’s Mother’s Day. Fair enough.
We waited an additional 20 mins to flag another waitress. She came back to us to apologize and say she never put the order in. Now my sister gets hangry…like really hangry and got ready to leave. The manager shows up to de-escalate the situation and promises that the cooks are handling it right away and the food should start arriving in 5 minutes. And to show good faith, we can pick something off the menu and be given it for free. Remember I mentioned my Mom is a diabetic? I don’t recall being able to cook a set menu within 5 minutes even if they cook it in an industrial kitchen.
With the long wait initially to be seated, to then be told we needed to be patient by the waitress who went to “check on our order”, to finally be told that our food was never entered into their system and be placated with a free dish. What a way to ruin our Mother’s Day with my Mom ready to faint from her low blood sugar. This restaurant should not be in business.
Nice, clean dimsum spot. Food is good staff are friendly, most important it is nice and clean. Kid friendly.
Food was hot and tasty. Atmosphere is vibrant with many families and friends alike enjoying the food
One of the waitresses is very rude.
Atmosphere: 3
Food: 2
Service: 2
Just had weekday brunch with my wife in the Cafe side. Shocked that they charged us more for dim sum than the menu price. $10.98 instead of $8.88. Very dishonest.
Atmosphere: 3
Food: 3
Service: 3
Unexpectedly, a restaurant with an inconspicuous location can produce such good dishes, authentic Cantonese cuisine, and high-quality desserts. The taste of Biyuan is not bad, and the service to customers who speak Mandarin is also very good. There are not many Chinese people. The food is served quickly. I will go there again next time! recommend!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good restaurant! Tasty food and great service! Will definitely come again???
Atmosphere: 5
Food: 5
Service: 5
For a Chinese Hong Kong restaurant in Burnaby, I believe that the service was outstanding and the food was quick. The food is not to compared because its taste is amazing. We tried the XO Chinese steam rice, seafood baked with cheese on rice, the mushroom sauce cheese bowl and the steamed yongzhou fried rice! All the food tasted very fresh. The price is incomparable to other restaurants and the seating was good.
Atmosphere: 4
Food: 5
Service: 4
We went for dim sum today and were very disappointed
We have been here for both dim sum and dinner. It's good food and ample portions at decent prices. No need to go to any pricier establishments to get good basic Chinese food. Decor is HK restaurant. The tables are nicely separated on the dim sum side which we liked. Service was friendly.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Dimsum
A restaurant offering both Cha Chan Tin's dishes and dim sum
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Flat Rice Noodle with Beef & Soya Sauce 干炒牛河
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