Maxim's Bakery Metrotown Metropolis

Maxim has been in Burnaby and Lower Mainland for decades. Based items are usually quite good! At visit Maxim for my dose if Asian treats. CASH ONLY

Atmosphere: 4

Food: 4

Service: 4

I could have given this store 0 stars if that was an option. The customer service here is WAAAAAYYYYY POOORER THAN I THOUGHT. The only reason I went here is to buy a piece of bread for my hungry toddler. We went around and chose pork bun, and rice cake. At the counter, only then did I knew that they’re CASH ONLY BASIS. So I called my husband given I didn’t bring cash at that time. My hungry toddler was crying and was trying to get the bread out of the packaging.
The way the cashier reacted is as if she’s more concerned that the bread gets crushed or what and worried we’re not going to be able to pay for it in case. This really pissed me off. So when I got the cash from my husband I told her “keep the change”. The bread is nothing special! But if the customer service could’ve been better perhaps it elevated the overall experience.

Atmosphere: 1

Food: 3

Service: 1

The egg tarts shrunk in size but not in price.

I bought the cheese sausage bun, mini Bo lo Bao& cocktail bun

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mini Red Bean Paste Sesame Ball, Mung Bean and Salted Meat Sticky Rise Wrap

Different size different weight but the same price. I know that it's not possible to cut in the same size but it should be the nearest size and weight. If you know that they are different you shouldn't sell to customer.

Atmosphere: 2

Food: 1

Service: 2

Love this bakery. Always fresh and tasty. Efficient service. Affordable prices.

Atmosphere: 4

Food: 5

Service: 5

Interac took time to process so I had to go and withdraw from an atm which charged me 6 dollars to pay for a cake worth 25 dollars. Only to get the etransfer processed when I’ve already drove off, I called them if they can interac it back to me but they said they cant do it so I had to get back to their store the next day to get the refund. Their cakes are not worth the hassle of paying cash. I will never buy from them. I think if you sell in a mall you gotta be able to at least accept card payments.

Atmosphere: 1

Food: 1

Service: 1

Details of Concern

I purchased a coffee cake from Maxim’s Bakery at Metropolis at Metrotown. The cake had a strong unpleasant smell, as if it was old or spoiled. After eating a small portion, I developed itching on my legs, which made me concerned about food safety and product freshness.

When I called the bakery to ask about the freshness ….

UPDATE AFTER A DAY

I reached out to Maxim’s Bakery yesterday regarding the issue I had with the cake, and I’m glad to share that they responded early this morning. I returned the cake, and they kindly provided me a gift card for the full amount of cake so I can purchase another one when I’m ready. The staff at the store were very polite and helpful throughout the process. I truly appreciate their prompt response and excellent customer service. I’m happy with the outcome!

Food: 1

Actually every lady working there is wayyy too rude, she’s one of the kind. I had a terrible experience at this bakery. The customer service was absolutely horrible — the staff were rude, unhelpful, and acted like serving customers was a burden. When I asked a simple question about one of the pastries, I was ignored and then given a sarcastic answer. The cashier didn’t even bother to greet or thank me. The atmosphere felt tense and unwelcoming, and I honestly lost my appetite after how I was treated. Definitely not worth the visit — I’ll be taking my business elsewhere.

Atmosphere: 1

Food: 3

Service: 1

Chestnut cake was delicious! Cash only.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chestnut Cake

Io called the lady just before 2 mins the shop closes and they hold the cake for us, friendly… The cake tastes delicious and light with 2 layered fruits inside… They accept Cash only so be prepared for it!!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fresh Fruit and Whipped Cream Cake

The pastries here are good but the customer service is horrible. They only accept cash or etransfer because they couldn't pay for the credit card charges. I ordered and paid in etransfer and as many of you know, sometimes etransfers aren't immediate. The staff accused me of trying to dupe them by stealing $11 worth of pastries. They held me and my pregnant wife for 20 minutes until they receive the etransfer. Not going to this place anymore. St Germain is upstairs it's worth going there instead.

Atmosphere: 1

Food: 4

Service: 1

Love this place, everything made very easy to understand. Lots of selection and thr buns are top notch

Bad attitude from server.

Their cake are amazing but the problem is that they only take cash . No credit cards or debit cards cards . Some of the cakes are over priced but definitely taste good