I am writing to express my heartfelt appreciation for the exceptional customer service provided by Roy at your McDonald's location. My friend and I visited your restaurant around 7:00 PM today, and we were thoroughly impressed by Roy's professionalism and hospitality.Roy's communication was notably clear and loud, which made the entire service experience very smooth. What stood out the most was his personal touch of mentioning my name when I picked up our order. This small gesture made our visit memorable.As visitors from Toronto coming to Vancouver, such interactions truly enhance our travel experience. I believe that employees like Roy are invaluable to your team, reflecting positively on your establishment.Thank you for fostering such a welcoming environment, and please extend our gratitude to Roy for making our visit so pleasant.
Atmosphere: 5
Food: 5
Service: 5
Tony Smerychynski
It's a mall McDonald's very busy. Cash lineup is usually best option.
Atmosphere: 3
Food: 3
Service: 2
Nox C
This is the only McDonald's that just hung up on me when I called to ask them a simple question. It wasn't even rush hour when I called (22:00). Absolutely the worst McDonald's in Vancouver.
Atmosphere: 1
Food: 2
Service: 1
nicole gutierrez arancibia
Lack of cleanliness and maintenance
Atmosphere: 4
Food: 5
Service: 3
Brad Baumann
Busiest in Vancouver. Always seem to have it under control. Nice work.
Atmosphere: 3
Food: 4
Service: 4
ED
I bought the happy meal just for the happy meal toy. Before i buy it, i checked with them what toy they have and the guy show me three different ones and one of them is what i am looking for. after i bought the meal, they told me they only have one kind of toy which is not what i am looking for. They LIE to me the one i want is out. but i am just standing there waiting and nobody is buying happy meal during that time.how come after 5mins they are out of the toy? thats so stupid!
Atmosphere: 3
Food: 5
Service: 1
SB Brothers
Janitor is so rude
Atmosphere: 1
Food: 3
Service: 1
Helen Millar
Ordered food for delivery on the app. The fries were cold and only half full and missed the sauce for the McNuggets. When I called they insisted food cannot be ordered in their app even thought I had to download and register the app to order the food. Couldn’t help me at all cause it is a delivery issue and McDonald’s is not responsible. While I understand it is fast food a certain level of service might be nice.
Food: 1
Service: 1
skechers fan 2001
pretty pwease fill the fries up all da way :33 i was also missing some of my chicken nuggies >:(
Matthew wray
CANNOT STRESS ENOUGH DO NOT COME HERE! ORDER A LARGE FRIES ? NO, YOU RECIEVE A SMALL FRIES UNREAL MY CHICKEN NUGGETS ARE CONSTANTLY MISSING NUGGETS PLACE IS GROSS COVERED IN GUM, DO THEY EVEN CLEAN IT ? PICTURE BELOW IS MY LARGE FRIES UNTOUCHED !!!
If you want to spend 17 dollars on a dry burger and no flavour meal you should visit this McDonald's.
Atmosphere: 2
Food: 1
Service: 3
Richard Zampieri
Dietary restrictions: No gluten free options.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bacon Hash Brown, Double Quarter Pounder blt Extra Value Meal 990-1430 Cals, Quarter Pounder Big Cheeseburger Combo, Double Filet-O-Fish Extra Value Meal 710-1140 Cals
Chloe Genargue
Our favorite Cheat Meal ? The Quarter Pounder BLT hits different.Thank you to Rodel for an exceptional service. I know the place can be very demanding, but Rodel still accommodate us with that big smile he always has.
Food: 5
Service: 5
Vin Ganzon
McDonald's is consistently providing our favorite fastfood like fries and nuggets, brewed coffee, and cheeseburgers. It's also inside Metrotown so expect it to be packed with people most of the time and need to be quick to get a seat specially with kids.Kid-friendliness: Our kids go to place for fries and nuggets.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 20 Chicken Mcnuggets Serves 2 950-1160 Cals, Spicy Habanero Mcchicken Extra Value Meal 610-1040 Cals
juice
Order was wrong but that isn’t a surprise for mcdonalds
I am writing to express my heartfelt appreciation for the exceptional customer service provided by Roy at your McDonald's location. My friend and I visited your restaurant around 7:00 PM today, and we were thoroughly impressed by Roy's professionalism and hospitality.Roy's communication was notably clear and loud, which made the entire service experience very smooth. What stood out the most was his personal touch of mentioning my name when I picked up our order. This small gesture made our visit memorable.As visitors from Toronto coming to Vancouver, such interactions truly enhance our travel experience. I believe that employees like Roy are invaluable to your team, reflecting positively on your establishment.Thank you for fostering such a welcoming environment, and please extend our gratitude to Roy for making our visit so pleasant.
Atmosphere: 5
Food: 5
Service: 5
It's a mall McDonald's very busy. Cash lineup is usually best option.
Atmosphere: 3
Food: 3
Service: 2
This is the only McDonald's that just hung up on me when I called to ask them a simple question. It wasn't even rush hour when I called (22:00). Absolutely the worst McDonald's in Vancouver.
Atmosphere: 1
Food: 2
Service: 1
Lack of cleanliness and maintenance
Atmosphere: 4
Food: 5
Service: 3
Busiest in Vancouver. Always seem to have it under control. Nice work.
Atmosphere: 3
Food: 4
Service: 4
I bought the happy meal just for the happy meal toy. Before i buy it, i checked with them what toy they have and the guy show me three different ones and one of them is what i am looking for. after i bought the meal, they told me they only have one kind of toy which is not what i am looking for. They LIE to me the one i want is out. but i am just standing there waiting and nobody is buying happy meal during that time.how come after 5mins they are out of the toy? thats so stupid!
Atmosphere: 3
Food: 5
Service: 1
Janitor is so rude
Atmosphere: 1
Food: 3
Service: 1
Ordered food for delivery on the app. The fries were cold and only half full and missed the sauce for the McNuggets. When I called they insisted food cannot be ordered in their app even thought I had to download and register the app to order the food. Couldn’t help me at all cause it is a delivery issue and McDonald’s is not responsible. While I understand it is fast food a certain level of service might be nice.
Food: 1
Service: 1
pretty pwease fill the fries up all da way :33 i was also missing some of my chicken nuggies >:(
CANNOT STRESS ENOUGH DO NOT COME HERE! ORDER A LARGE FRIES ? NO, YOU RECIEVE A SMALL FRIES UNREAL MY CHICKEN NUGGETS ARE CONSTANTLY MISSING NUGGETS PLACE IS GROSS COVERED IN GUM, DO THEY EVEN CLEAN IT ? PICTURE BELOW IS MY LARGE FRIES UNTOUCHED !!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you want to spend 17 dollars on a dry burger and no flavour meal you should visit this McDonald's.
Atmosphere: 2
Food: 1
Service: 3
Dietary restrictions: No gluten free options.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Bacon Hash Brown, Double Quarter Pounder blt Extra Value Meal 990-1430 Cals, Quarter Pounder Big Cheeseburger Combo, Double Filet-O-Fish Extra Value Meal 710-1140 Cals
Our favorite Cheat Meal ? The Quarter Pounder BLT hits different.Thank you to Rodel for an exceptional service. I know the place can be very demanding, but Rodel still accommodate us with that big smile he always has.
Food: 5
Service: 5
McDonald's is consistently providing our favorite fastfood like fries and nuggets, brewed coffee, and cheeseburgers. It's also inside Metrotown so expect it to be packed with people most of the time and need to be quick to get a seat specially with kids.Kid-friendliness: Our kids go to place for fries and nuggets.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 20 Chicken Mcnuggets Serves 2 950-1160 Cals, Spicy Habanero Mcchicken Extra Value Meal 610-1040 Cals
Order was wrong but that isn’t a surprise for mcdonalds
Service: 1