I bought a chicken wrap today from Nando’s for my son, and unfortunately, the chicken inside was completely undercooked with raw skin still on it. My son immediately felt sick and almost vomited after eating.
This is extremely concerning because serving raw chicken is not just poor quality — it is a serious health risk. Food safety should always come first, especially when serving families and children.
I’ve attached photos to show what we received. I hope management takes this very seriously, reviews their kitchen practices, and ensures that food served is safe and properly cooked.
Food: 1
Service: 1
Victoria Souza Camargo
This is the second time I order delivery from this place and it’s the second time they missed my items. Unacceptable.
Food: 2
Service: 3
Zehra Khan
Whatever you do, DO NOT get the roasted brussel sprouts unless you wanna drink the mayo sauce. To top it off the brussel sprouts weren’t even fully cooked. I took these home and gave it a rinse and cooked them again cause I hate wasting food. Can’t believe I paid an extra 2 dollars for this. It’s not even a free side.
Atmosphere: 1
Food: 2
Service: 1
Zahra Parsan
I wanted chicken with rice, but unfortunately, since they had run out of rice, I had to order it with fries instead. The taste was good, but the portion size was small compared to the price.
Atmosphere: 4
Food: 5
Service: 3
Varun Patne (VP)
It was my first time eating at Nando’s and I would say I really liked it, the food was very good quality, fresh and tasty, big fan of sauces :)
Atmosphere: 5
Food: 5
Service: 5
Warren N
It’s a food court Nandos so atmosphere is not what I was there for! I have tried most of the Nandos. We are from South Africa where Nandos originated and this is by far the best franchise within Vancouver, had the whole chicken (lemon and herb) with sides. Chicken was grilled to perfection, sides were equally amazing, thanks guys keep up the good work!
Atmosphere: 3
Food: 5
Service: 4
Izzy Lavender
Ordered Peri-Peri Chicken Bowl. Insane amount of rice. The rice somehow tastes like rice you get served on an airplane, slightly undercooked somehow. Tiny piece of chicken breast. The chicken just has sauce on it which you can only taste on the skin. Everything tastes unseasoned or like nothing somehow. World’s largest handful of arugula and the world’s smallest sized side serving of hummus. Overcharged $3 for a fountain drink which was flat like anything. Tastes like flavoured syrupy mystery drink, not a carbonation bubble in sight. Literally so much rice. We shared this between two of us.
Atmosphere: 3
Food: 1
Service: 2
Francisco Rubio
We ordered a whole chicken but they said they only had 4 legs. They said those were usually more expensive but they were going to do us a favor and charge the same price as the whole chicken.
Atmosphere: 2
Food: 3
Service: 1
Alice Bui
I came to this location to buy lunch! It was fine until one of the chicken thighs was raw! I came back to show them the raw piece, they didn’t even say sorry! The exchanged for a different chicken piece but then gave me a piece of chicken breast! I paid $3 extra for chicken thighs btw! So I told them to remake but the cashier questioned me if I was telling them a lie! So I showed her my receipt! Again, no sorry at this point! Raw chicken could give salmonella! They need to be extra careful next time!
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Bowl
Gazal K
Love this Nando’s location at the mall, it’s my favorite place to get some fresh peri chicken when I’m feeling hungry 🤤
Worst ever experience. Service is worst but to add to that found mold on Garlic bread. When I called to let them know to check other food as well before serving, they said come tomorrow & show the pic. I don’t know how they are maintaining the cold chain for chicken as well. Food safety authorities should do a check on them. Their food safety certificates should be suspended.
Atmosphere: 1
Food: 1
Service: 1
Frank Lim
We always ordered the nandos half chicken with rice. We already noticed the taste of the grilled chicken had been quite salty. Two days ago we ordered the nandos half chicken with rice again but this time the chicken was so salty that we could hardly eat it. When we chewed on the chicken meat it would turn my tongue and mouth rough!!!
Please don't make the chicken meat so salty!!!
Food: 1
Service: 3
Henry Babastro
The guy Harry was rude. I work in the mall and I forgot the mall discount at store and I only had 15 minute break. He refused to give it to me. He even faked his name
I bought a chicken wrap today from Nando’s for my son, and unfortunately, the chicken inside was completely undercooked with raw skin still on it. My son immediately felt sick and almost vomited after eating.
This is extremely concerning because serving raw chicken is not just poor quality — it is a serious health risk. Food safety should always come first, especially when serving families and children.
I’ve attached photos to show what we received. I hope management takes this very seriously, reviews their kitchen practices, and ensures that food served is safe and properly cooked.
Food: 1
Service: 1
This is the second time I order delivery from this place and it’s the second time they missed my items. Unacceptable.
Food: 2
Service: 3
Whatever you do, DO NOT get the roasted brussel sprouts unless you wanna drink the mayo sauce. To top it off the brussel sprouts weren’t even fully cooked. I took these home and gave it a rinse and cooked them again cause I hate wasting food. Can’t believe I paid an extra 2 dollars for this. It’s not even a free side.
Atmosphere: 1
Food: 2
Service: 1
I wanted chicken with rice, but unfortunately, since they had run out of rice, I had to order it with fries instead. The taste was good, but the portion size was small compared to the price.
Atmosphere: 4
Food: 5
Service: 3
It was my first time eating at Nando’s and I would say I really liked it, the food was very good quality, fresh and tasty, big fan of sauces :)
Atmosphere: 5
Food: 5
Service: 5
It’s a food court Nandos so atmosphere is not what I was there for! I have tried most of the Nandos. We are from South Africa where Nandos originated and this is by far the best franchise within Vancouver, had the whole chicken (lemon and herb) with sides. Chicken was grilled to perfection, sides were equally amazing, thanks guys keep up the good work!
Atmosphere: 3
Food: 5
Service: 4
Ordered Peri-Peri Chicken Bowl. Insane amount of rice. The rice somehow tastes like rice you get served on an airplane, slightly undercooked somehow. Tiny piece of chicken breast. The chicken just has sauce on it which you can only taste on the skin. Everything tastes unseasoned or like nothing somehow. World’s largest handful of arugula and the world’s smallest sized side serving of hummus. Overcharged $3 for a fountain drink which was flat like anything. Tastes like flavoured syrupy mystery drink, not a carbonation bubble in sight. Literally so much rice. We shared this between two of us.
Atmosphere: 3
Food: 1
Service: 2
We ordered a whole chicken but they said they only had 4 legs. They said those were usually more expensive but they were going to do us a favor and charge the same price as the whole chicken.
Atmosphere: 2
Food: 3
Service: 1
I came to this location to buy lunch! It was fine until one of the chicken thighs was raw! I came back to show them the raw piece, they didn’t even say sorry! The exchanged for a different chicken piece but then gave me a piece of chicken breast! I paid $3 extra for chicken thighs btw! So I told them to remake but the cashier questioned me if I was telling them a lie! So I showed her my receipt! Again, no sorry at this point! Raw chicken could give salmonella! They need to be extra careful next time!
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Chicken Bowl
Love this Nando’s location at the mall, it’s my favorite place to get some fresh peri chicken when I’m feeling hungry 🤤
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Its very good
Atmosphere: 5
Food: 5
Service: 5
Family time was lit 🔥🍗🤪🤤😋🫒
Food: 5
Worst ever experience. Service is worst but to add to that found mold on Garlic bread. When I called to let them know to check other food as well before serving, they said come tomorrow & show the pic. I don’t know how they are maintaining the cold chain for chicken as well. Food safety authorities should do a check on them. Their food safety certificates should be suspended.
Atmosphere: 1
Food: 1
Service: 1
We always ordered the nandos half chicken with rice. We already noticed the taste of the grilled chicken had been quite salty. Two days ago we ordered the nandos half chicken with rice again but this time the chicken was so salty that we could hardly eat it. When we chewed on the chicken meat it would turn my tongue and mouth rough!!!
Please don't make the chicken meat so salty!!!
Food: 1
Service: 3
The guy Harry was rude. I work in the mall and I forgot the mall discount at store and I only had 15 minute break. He refused to give it to me. He even faked his name
Atmosphere: 1
Food: 1
Service: 1
Loading...