Neptune Seafood Restaurant (Burnaby)

The food is delicious and place is big and comfortable ,special the manager is excellent and wonderful,The service men and girls so nice and patient Thanks ???? I will back more and bring my family ??????again this Metrotown area best Chinese sea food restaurant if you order before 11:00am you also will wave the tea fee and 10 % off any way
Food is delicious and place is clean and big the service people is awesome ??????

Dietary restrictions: The hot pot either by pork or chicken is very delicious

Parking: Under ground free parking lots

Kid-friendliness: Very friendly

Atmosphere: 5

Food: 5

Service: 5

The worst customer service I’ve experienced between Canada, US, and Europe. They forgot two of our orders, and tried to charge us for them. Didn’t bring us waters, and one menu between five people. We were exhausted with this dinner experience and I would highly suggest you go anywhere else.

Atmosphere: 1

Food: 1

Service: 1

Good food and service most of the time if not always. Free underground parking with elevator. Our favorite place in the rainy season. Lobster is often a good choice there.

Atmosphere: 5

Food: 5

Service: 5

Had king crab. Very delecious and excellet service.

We had the set dinner and it was delicious, esp the soup and beef. The servers were super nice too

Atmosphere: 5

Food: 5

Service: 5

Pretty decent dimsum and service, not as pricey compared to other places. The baked custard pastry was delicious. However, their bbq pork rice roll here was not as good as I expected. Would only come here if I was in the area. Also, they charge an extra 2% for credit card payments.

I have been eating Chinese, or Chinese canadian food for 60 years or more in many places in BC Hawaii ..plus. never have I tasted less appetizing eats posing as Chinese food. Lemon chicken,typically delish...no, try cardboard. Granted it was our first time there. Lots of Asian style restaurants...competition is fierce..best they up their game or lose to the Korean trade...so delish. The dim sum would have been the choice as that is made off site....next time...somewhere else. Plenty of choice

Atmosphere: 1

Food: 1

Service: 3

Dine in on Friday night, (16th Aug), not busy at all! When we paid the bill, with credit card would be additional 2%. Our meal was $100 (tax included), we paid $120 cash assuming we could get the change. Nope! We did not even have a chance to “think “ the % of service tips! They kept our $20 as tips! No one gave us the change back!

Yes, we’re assuming we will pay at least 18% tips nowadays BUT with minimum service, average food, 20% ? With this kind of payment method, never go back again!

Atmosphere: 3

Food: 2

Service: 1

Enjoyed dim sum of mushroom dumplings, tofu, chive shrimp cake, rice roll with donut , fried shrimp balls

Atmosphere: 5

Food: 5

Service: 5

The food are delicious and large portions, when I first looked at the prices, it was definitely on the high side, but once you see the portal and the quality of food, they seem to be fair if I compare to a cheaper places, small portions and lower quality. I would say it’s about 1.2-1.4 times. Service wise was ok, just like another Chinese restaurant, friends were friendly and on top of our teas and waters.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Seafood

In my opinion, this is an overpriced chinese resturant. Perhaps of prime location inside station square they can charge for these prices. 2% added if you use credit card to pay. Overall, the portions are small and expensive.
The peking duck and the vege budda noodle was good. I would recommend the bitter melom scallop fried egg. It was a nice mix but the egg was quite oily, I would order a rice bowl with that dish.

The complimentary dessert this time was a water down sugary taro tapioca, didnt taste much of coconut milk.

Service was mediocre, asked a few times for the bill but no one bought it. I asked for a booster seat and the server just left it there, didnt bother to tie it up for us.

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Duck Lettuce Wrap 2 Course 2 2

Dont order the Seafood Fried Noodle...it was bland, slimy, sticky, pricey, terrible...total waste of $32.95...and, my goodness...they ask you to pay for water!...incredible...not going back

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Dim Sum

This is usually my family's goto place to dine for Chinese food dinner. I've also attended a number of wedding receptions here and the food is always quite good.

I've also had the pleasure of having my own wedding reception here and wished the service was more accommodating. I wanted a private closed room but since I didn't pay for their set menu, it was not allowed. On the day of the reception, the service was top notch and the rest of the restaurant was relatively quiet so it made up for it I feel. The food came out at a good pace and was good.

You pay premium when you go to Neptune and while the food is a bit better than your average Chinese food, I don't the pricing is justified. My favourite menu items are the spicy squid and house special chow mein.

Atmosphere: 4

Food: 4

Service: 5

Very bad service because they did not bother about the delivery persons and did not make the food at proper time. Always time is extended. They dont care about the delivery persons.

Atmosphere: 1

Service: 1

very nice

Atmosphere: 5

Food: 5

Service: 5