We visited this restaurant today, and while the food was delicious, the overall experience left much to be desired due to the unacceptable behavior of one of the staff members. The restaurant was not particularly busy, with only a few guests, and there were two servers working—a young woman and a young man. Unfortunately, our experience was marred by the female server who attended to us.
From the very beginning, her attitude was dismissive and unwelcoming. When we greeted her, she didn’t even bother to respond. She approached our table with an irritated expression, placed the menus in front of us without a word, and carelessly set down two glasses. She didn’t acknowledge our presence, simply turning around abruptly and walking away. This lack of basic courtesy was surprising and disappointing, but we decided to overlook it initially.
We then moved to another table near the couch because our original table lacked sufficient condiments and sauces (other tables had significantly more). Upon sitting down, we noticed that the new table had spilled liquid on it. We politely asked the server to clean it, as it’s unpleasant to dine at a dirty table. The first time, she completely ignored our request. When we asked a second time, she reacted with visible irritation, behaving rudely and sharply. Is it really too much to ask for a clean table? This level of service is simply unacceptable.
When it came time to pay, her behavior remained consistently rude and dismissive. Throughout our visit, she displayed a deliberately disrespectful and unprofessional attitude, which significantly soured our experience. While the food was enjoyable, the hostile service has left us with no desire to return.
It’s disappointing when staff members allow their personal moods to negatively impact guests. Employees should not make customers feel unwelcome or uncomfortable simply because they are unwilling to perform their duties properly. I hope management addresses this issue, as such behavior tarnishes the reputation of an otherwise good establishment.
Atmosphere: 1
Food: 4
Service: 1
Paul Khafazov
visited this restaurant today, and while the food was delicious, the overall experience left much to be desired due to the unacceptable behavior of one of the staff members. The restaurant was not particularly busy, with only a few guests, and there were two servers working—a young woman and a young man. Unfortunately, our experience was marred by the female server who attended to us.
From the very beginning, her attitude was dismissive and unwelcoming. When we greeted her, she didn’t even bother to respond. She approached our table with an irritated expression, placed the menus in front of us without a word, and carelessly set down two glasses. She didn’t acknowledge our presence, simply turning around abruptly and walking away. This lack of basic courtesy was surprising and disappointing, but we decided to overlook it initially.
We then moved to another table near the couch because our original table lacked sufficient condiments and sauces (other tables had significantly more). Upon sitting down, we noticed that the new table had spilled liquid on it. We politely asked the server to clean it, as it’s unpleasant to dine at a dirty table. The first time, she completely ignored our request. When we asked a second time, she reacted with visible irritation, behaving rudely and sharply. Is it really too much to ask for a clean table? This level of service is simply unacceptable.
When it came time to pay, her behavior remained consistently rude and dismissive. Throughout our visit, she displayed a deliberately disrespectful and unprofessional attitude, which significantly soured our experience. While the food was enjoyable, the hostile service has left us with no desire to return.
It’s disappointing when staff members allow their personal moods to negatively impact guests. Employees should not make customers feel unwelcome or uncomfortable simply because they are unwilling to perform their duties properly. I hope management addresses this issue, as such behavior tarnishes the reputation of an otherwise good establishment.
gary wong
Very good value. Service was prompt. Tables were clean.
Atmosphere: 4
Food: 5
Service: 5
Miles P
I stopped by for lunch and tried their chicken fried rice. Price is a bit expensive for the amount of food serving. For some reason the chicken didn't taste that much. The rest of the fried rice was delicious. Service was nice and fast. I would like to try the other food on their menu next time. Bathroom is a bit cluttered and the floor is dirty and slippery.
Atmosphere: 4
Food: 3
Service: 4
Vancouvah eat outs
A typical pho resto in our hood. Not bad at all
Atmosphere: 4
Food: 4
Service: 4
S H
I live nearby but I wont come here to eat because the food quality and its services. Food was not fresh and it tasted frozen food, and I literally had bad stomach after I had their food.
Atmosphere: 1
Food: 1
Service: 1
Angela Wong
Y’all gotta clean the restaurant and bathroom better because it smells AWFUL in there. A mix of urine and mold smell around the whole restaurant. The service and the quality of food has gone downhill as well.
Atmosphere: 2
Food: 2
Service: 1
Olivia Chu
I’ve never been more frustrated with a restaurant in my life. First off, the service was downright terrible. When the food was brought to our table, it wasn’t served – it was literally thrown at us. I get that it was busy, but that's no excuse for such blatant disrespect. We tried to be understanding, knowing there were only two servers. But after our meal, we wanted to order a to-go coffee. The server just said “wait one minute,” and then completely ignored us. So we walked to the cashier, paid and ordered a coffee, cuz we have a long drive back to Seattle. It was clear the server was in such a rush that she couldn’t even manage basic courtesy. But the worst part? The coffee spilled all over my car because of the careless way it was handed to me. This is absolutely insane.
If your staff can’t handle the pressure, maybe they should ask for the day off. No one should have to deal with such sloppy and disrespectful service, especially on a holiday. This experience has been a total disaster, and I’m seriously reconsidering coming back. You seriously need to address these issues with your team
Atmosphere: 1
Food: 2
Service: 1
Uday Mann
Found cockroach in there food
Atmosphere: 1
Food: 1
Service: 1
Mazzy M
I'm back to edit this review.
I'll admit the food has been a good experience, but I'm not qualified to say what is considered good Vietnamese cuisine.
However, today I'm here to talk about the service—it was just terrible.
The younger woman who works there is very condescending and just throws your food on the table. Keep in mind, I had my elderly parents with me, and typically my parents are passive when it comes to these kinds of experiences, but even they couldn't ignore the fact that the service was rude.
It's really disappointing considering I used to rave about this place, but now I'm going to avoid it coming back.
Maybe because these are understaffed? Regardless, still unacceptable.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Lemongrass Chicken and Pork Slices with Rice, Lemongrass Chicken Banh MI
It was busy at noon so the noodle came a bit slow. The broth of the noodles was a bit oily and spicy, meat was plentiful and price was reasonable.
Atmosphere: 4
Food: 4
Service: 3
Jessica Oh
They used to have really good Bun bo hue but now they changed the recipe or chef The flavor is completely different than a few months ago and I can not eat it. It's disgusting I'm not coming back for sure. I just wasted of my money.
Atmosphere: 3
Food: 1
Service: 3
Sergio Del Rio
Some of the best flavours in the soup. Excellent Spring Rolls.
Atmosphere: 5
Food: 5
Service: 5
Youngsoo Song
Our server was really nice and attentive. He even held our dessert and brought it to us when I waved to him after finishing our delish pho. Definitely would go again.
We visited this restaurant today, and while the food was delicious, the overall experience left much to be desired due to the unacceptable behavior of one of the staff members. The restaurant was not particularly busy, with only a few guests, and there were two servers working—a young woman and a young man. Unfortunately, our experience was marred by the female server who attended to us.
From the very beginning, her attitude was dismissive and unwelcoming. When we greeted her, she didn’t even bother to respond. She approached our table with an irritated expression, placed the menus in front of us without a word, and carelessly set down two glasses. She didn’t acknowledge our presence, simply turning around abruptly and walking away. This lack of basic courtesy was surprising and disappointing, but we decided to overlook it initially.
We then moved to another table near the couch because our original table lacked sufficient condiments and sauces (other tables had significantly more). Upon sitting down, we noticed that the new table had spilled liquid on it. We politely asked the server to clean it, as it’s unpleasant to dine at a dirty table. The first time, she completely ignored our request. When we asked a second time, she reacted with visible irritation, behaving rudely and sharply. Is it really too much to ask for a clean table? This level of service is simply unacceptable.
When it came time to pay, her behavior remained consistently rude and dismissive. Throughout our visit, she displayed a deliberately disrespectful and unprofessional attitude, which significantly soured our experience. While the food was enjoyable, the hostile service has left us with no desire to return.
It’s disappointing when staff members allow their personal moods to negatively impact guests. Employees should not make customers feel unwelcome or uncomfortable simply because they are unwilling to perform their duties properly. I hope management addresses this issue, as such behavior tarnishes the reputation of an otherwise good establishment.
Atmosphere: 1
Food: 4
Service: 1
visited this restaurant today, and while the food was delicious, the overall experience left much to be desired due to the unacceptable behavior of one of the staff members. The restaurant was not particularly busy, with only a few guests, and there were two servers working—a young woman and a young man. Unfortunately, our experience was marred by the female server who attended to us. From the very beginning, her attitude was dismissive and unwelcoming. When we greeted her, she didn’t even bother to respond. She approached our table with an irritated expression, placed the menus in front of us without a word, and carelessly set down two glasses. She didn’t acknowledge our presence, simply turning around abruptly and walking away. This lack of basic courtesy was surprising and disappointing, but we decided to overlook it initially. We then moved to another table near the couch because our original table lacked sufficient condiments and sauces (other tables had significantly more). Upon sitting down, we noticed that the new table had spilled liquid on it. We politely asked the server to clean it, as it’s unpleasant to dine at a dirty table. The first time, she completely ignored our request. When we asked a second time, she reacted with visible irritation, behaving rudely and sharply. Is it really too much to ask for a clean table? This level of service is simply unacceptable. When it came time to pay, her behavior remained consistently rude and dismissive. Throughout our visit, she displayed a deliberately disrespectful and unprofessional attitude, which significantly soured our experience. While the food was enjoyable, the hostile service has left us with no desire to return. It’s disappointing when staff members allow their personal moods to negatively impact guests. Employees should not make customers feel unwelcome or uncomfortable simply because they are unwilling to perform their duties properly. I hope management addresses this issue, as such behavior tarnishes the reputation of an otherwise good establishment.
Very good value. Service was prompt. Tables were clean.
Atmosphere: 4
Food: 5
Service: 5
I stopped by for lunch and tried their chicken fried rice. Price is a bit expensive for the amount of food serving. For some reason the chicken didn't taste that much. The rest of the fried rice was delicious. Service was nice and fast. I would like to try the other food on their menu next time. Bathroom is a bit cluttered and the floor is dirty and slippery.
Atmosphere: 4
Food: 3
Service: 4
A typical pho resto in our hood. Not bad at all
Atmosphere: 4
Food: 4
Service: 4
I live nearby but I wont come here to eat because the food quality and its services. Food was not fresh and it tasted frozen food, and I literally had bad stomach after I had their food.
Atmosphere: 1
Food: 1
Service: 1
Y’all gotta clean the restaurant and bathroom better because it smells AWFUL in there. A mix of urine and mold smell around the whole restaurant. The service and the quality of food has gone downhill as well.
Atmosphere: 2
Food: 2
Service: 1
I’ve never been more frustrated with a restaurant in my life. First off, the service was downright terrible. When the food was brought to our table, it wasn’t served – it was literally thrown at us. I get that it was busy, but that's no excuse for such blatant disrespect.
We tried to be understanding, knowing there were only two servers. But after our meal, we wanted to order a to-go coffee. The server just said “wait one minute,” and then completely ignored us. So we walked to the cashier, paid and ordered a coffee, cuz we have a long drive back to Seattle.
It was clear the server was in such a rush that she couldn’t even manage basic courtesy. But the worst part? The coffee spilled all over my car because of the careless way it was handed to me. This is absolutely insane.
If your staff can’t handle the pressure, maybe they should ask for the day off. No one should have to deal with such sloppy and disrespectful service, especially on a holiday. This experience has been a total disaster, and I’m seriously reconsidering coming back. You seriously need to address these issues with your team
Atmosphere: 1
Food: 2
Service: 1
Found cockroach in there food
Atmosphere: 1
Food: 1
Service: 1
I'm back to edit this review.
I'll admit the food has been a good experience, but I'm not qualified to say what is considered good Vietnamese cuisine.
However, today I'm here to talk about the service—it was just terrible.
The younger woman who works there is very condescending and just throws your food on the table. Keep in mind, I had my elderly parents with me, and typically my parents are passive when it comes to these kinds of experiences, but even they couldn't ignore the fact that the service was rude.
It's really disappointing considering I used to rave about this place, but now I'm going to avoid it coming back.
Maybe because these are understaffed? Regardless, still unacceptable.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Lemongrass Chicken and Pork Slices with Rice, Lemongrass Chicken Banh MI
Restaurantji Recommends
It was busy at noon so the noodle came a bit slow. The broth of the noodles was a bit oily and spicy, meat was plentiful and price was reasonable.
Atmosphere: 4
Food: 4
Service: 3
They used to have really good Bun bo hue but now they changed the recipe or chef
The flavor is completely different than a few months ago and I can not eat it. It's disgusting
I'm not coming back for sure.
I just wasted of my money.
Atmosphere: 3
Food: 1
Service: 3
Some of the best flavours in the soup. Excellent Spring Rolls.
Atmosphere: 5
Food: 5
Service: 5
Our server was really nice and attentive. He even held our dessert and brought it to us when I waved to him after finishing our delish pho. Definitely would go again.
Atmosphere: 4
Food: 5
Service: 5
Delicious House Special noodles soup
Atmosphere: 5
Food: 5
Service: 5
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