Was told they dont give any condiments with pho when order through door dash, no sauces as well. Just noodles broth and
Atmosphere: 1
Food: 1
Service: 1
A S
Worst customer service ever don’t understand lady told me new manager descision , said you can’t get your bean sprouts or. Hoisin sauce or lime etc the normal items you get at any Vietnamese restaurant gives you with your pho , at door dashI used to order from them many times used to be very good now cheap under seasoned horrible bland and now you have to pay extra to get these with your soup there is thousands of other Vietnamese restaurants spend your money elsewhere rude inking lady kept yelling at me saying my manager said not to give to anyone that orders soup unless they pay extraOnly got meat and noodles and soup base bland unflavoured and can’t believe they don’t even give you hoisin or. Bean sprouts or even a lime wedge.Don’t go here
Atmosphere: 1
Food: 1
Service: 1
Foofa Team
New manager means you dont get anything with your soup i would go somewhere they give you all the items for pho including the sauces, beansprouts, jalapeños, basil,
Atmosphere: 1
Food: 1
Service: 1
Kirsten Warneboldt
I’m giving this place one star because when I ordered a beer with my lunch, the server looked at me, my toddler, then asked if I was driving. She then consulted with another server before deciding if she would serve me. It would do her well to have her own kids before judging a PAYING CUSTOMER she doesn’t know. I felt completely shocked and as if I had to explain myself to my mother. Even though she was younger than me, she clearly felt she had a superior view on parenting and my child’s well-being. She was the one who brought my kid a disgusting artificial candy/ choking hazard after I asked for a pen and paper. I mostly feel bad she felt the need to take her own issues out on her customers. She should mind her own business and have her own kids, then see how it feels when a clueless SERVER tries to judge you.Also the broth is watery.We won’t ever be back.
Atmosphere: 1
Food: 2
Service: 1
Lara Hatley
The food is always consistent. Service is kind. It's not fancy, but it's good.
Atmosphere: 4
Food: 4
Service: 3
William Xu
Lots of meat! And taste is superb. Usually add chilly sauce to make it spicy.
Paul Chen
To me, their noodle soup is kinda flavorless. Anyway, if you just want to have a quick bowl of noodle soup after midnight. This place could be your option.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Spring Roll
Tim Lo
On June 09, I order a bogo from skip. 14.Steak, Flank, Tendon, Fatty Brisket, and Tripe.Soup was flavourful and boiling hot which was a plus. Restaurant did not skim out on bogo. Noodle was a little under cook so it was perfect for take out, otherwise noodles would stick together and get mushy. For full price, it was a tiny bit more expensive than competitors.The worse thing about this place is the underground parkade. It is a death trap during winter times. The slope is so steep that if you do not take extra care, the cars bottom will get scratch.
Atmosphere: 3
Food: 4
Service: 5
A
I visited this place every time I was in the area but haven't had a chance to be in Burnaby for a while. Visited it recently and the soup has gone downhill significantly. I couldn't quite tell what it was but I went around 2pm so I'm not sure if the soup was watered down but it didn't taste like it. There was flavor but it had no beef or spice taste. I was quite disappointed with the soup.I don't think I'll be coming back in a while. The servers were lovely but the food was lacking.
Atmosphere: 4
Food: 1
Service: 4
George Ng
The pho is good but I hate the wait staff and I always leave mad.Old man with long thumbnail and visible black gunk, inside my friend's broth, claw grip. When confronted, he yelled defensively, eyes popped, nostrils flared, like he wanted to fight. Mad over-the-shoulder side eye as he left our table. Asian culture dictates an overgrown nail is best for scratching. Authentic taste of Vietnam and old man. Epiphanies on the origin of the word tainted.Chubby one with glasses gets visibly mad when you don't tip, but he only interacts with you when cashing out. Frustratingly hilarious that he expects tips when his demeanor is demeaning. Additionally, staff are rarely on the floor, or their full IQ is dedicated to drying chopsticks.Method of drying chopsticks is hand rolling on a towel. The same hands that just cleared a table. They do it out in the open, no attempts to hide it. They don't realize its unhygienic. Yes, every chopstick has a personal touch. Why bother washing them?If you're not white, just seat yourself, they won't get up from their chopstick drying table. If you are white, they will greet you and escort you to your table. Tips expected, either way.Sad, because almost 24/7 and the pho is good.Didn't want to leave this review because I wanted to come back, but it had to be said. Now, I won't be returning ever again.
Came here around midnight and the people are very lovely! The extra charge for a soup top-up was a turn off but nonetheless, they treat us first class and service was on point!
Wilson Gonzales
Food is good. Service it's quick. For the non-tippers like take out, their payment system doesn't make it easy to navigate to the option of no tip
Atmosphere: 4
Food: 5
Service: 5
Quan Nguyen
The worst Pho ever: cold, full of MSG, low quality of protein, cost-saving at its finest. We came in around lunch time, the restaurant’s lights were all OFF. Dark corners look filthy.
EJ T. Tano
The soup is really good. I ordered the regular sized house special and it was a bit small for me. 3 stars though because the person who assisted us won' even smile or greet
Food: 3
Service: 2
Recommended dishes: House Special
M
What once was my favourite place to get Pho (and was once packed everyday at lunch) is now an empty place with soup that has NO flavour. It literally tastes like tap water. They said the ownership is still the same, but obviously the chef or recipe is not the same. No Asians eating there anymore = dont go here. Asians don't put up with bad food.
Was told they dont give any condiments with pho when order through door dash, no sauces as well. Just noodles broth and
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever don’t understand lady told me new manager descision , said you can’t get your bean sprouts or. Hoisin sauce or lime etc the normal items you get at any Vietnamese restaurant gives you with your pho , at door dashI used to order from them many times used to be very good now cheap under seasoned horrible bland and now you have to pay extra to get these with your soup there is thousands of other Vietnamese restaurants spend your money elsewhere rude inking lady kept yelling at me saying my manager said not to give to anyone that orders soup unless they pay extraOnly got meat and noodles and soup base bland unflavoured and can’t believe they don’t even give you hoisin or. Bean sprouts or even a lime wedge.Don’t go here
Atmosphere: 1
Food: 1
Service: 1
New manager means you dont get anything with your soup i would go somewhere they give you all the items for pho including the sauces, beansprouts, jalapeños, basil,
Atmosphere: 1
Food: 1
Service: 1
I’m giving this place one star because when I ordered a beer with my lunch, the server looked at me, my toddler, then asked if I was driving. She then consulted with another server before deciding if she would serve me. It would do her well to have her own kids before judging a PAYING CUSTOMER she doesn’t know. I felt completely shocked and as if I had to explain myself to my mother. Even though she was younger than me, she clearly felt she had a superior view on parenting and my child’s well-being. She was the one who brought my kid a disgusting artificial candy/ choking hazard after I asked for a pen and paper. I mostly feel bad she felt the need to take her own issues out on her customers. She should mind her own business and have her own kids, then see how it feels when a clueless SERVER tries to judge you.Also the broth is watery.We won’t ever be back.
Atmosphere: 1
Food: 2
Service: 1
The food is always consistent. Service is kind. It's not fancy, but it's good.
Atmosphere: 4
Food: 4
Service: 3
Lots of meat! And taste is superb. Usually add chilly sauce to make it spicy.
To me, their noodle soup is kinda flavorless. Anyway, if you just want to have a quick bowl of noodle soup after midnight. This place could be your option.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Spring Roll
On June 09, I order a bogo from skip. 14.Steak, Flank, Tendon, Fatty Brisket, and Tripe.Soup was flavourful and boiling hot which was a plus. Restaurant did not skim out on bogo. Noodle was a little under cook so it was perfect for take out, otherwise noodles would stick together and get mushy. For full price, it was a tiny bit more expensive than competitors.The worse thing about this place is the underground parkade. It is a death trap during winter times. The slope is so steep that if you do not take extra care, the cars bottom will get scratch.
Atmosphere: 3
Food: 4
Service: 5
I visited this place every time I was in the area but haven't had a chance to be in Burnaby for a while. Visited it recently and the soup has gone downhill significantly. I couldn't quite tell what it was but I went around 2pm so I'm not sure if the soup was watered down but it didn't taste like it. There was flavor but it had no beef or spice taste. I was quite disappointed with the soup.I don't think I'll be coming back in a while. The servers were lovely but the food was lacking.
Atmosphere: 4
Food: 1
Service: 4
The pho is good but I hate the wait staff and I always leave mad.Old man with long thumbnail and visible black gunk, inside my friend's broth, claw grip. When confronted, he yelled defensively, eyes popped, nostrils flared, like he wanted to fight. Mad over-the-shoulder side eye as he left our table. Asian culture dictates an overgrown nail is best for scratching. Authentic taste of Vietnam and old man. Epiphanies on the origin of the word tainted.Chubby one with glasses gets visibly mad when you don't tip, but he only interacts with you when cashing out. Frustratingly hilarious that he expects tips when his demeanor is demeaning. Additionally, staff are rarely on the floor, or their full IQ is dedicated to drying chopsticks.Method of drying chopsticks is hand rolling on a towel. The same hands that just cleared a table. They do it out in the open, no attempts to hide it. They don't realize its unhygienic. Yes, every chopstick has a personal touch. Why bother washing them?If you're not white, just seat yourself, they won't get up from their chopstick drying table. If you are white, they will greet you and escort you to your table. Tips expected, either way.Sad, because almost 24/7 and the pho is good.Didn't want to leave this review because I wanted to come back, but it had to be said. Now, I won't be returning ever again.
Restaurantji Recommends
Came here around midnight and the people are very lovely! The extra charge for a soup top-up was a turn off but nonetheless, they treat us first class and service was on point!
Food is good. Service it's quick. For the non-tippers like take out, their payment system doesn't make it easy to navigate to the option of no tip
Atmosphere: 4
Food: 5
Service: 5
The worst Pho ever: cold, full of MSG, low quality of protein, cost-saving at its finest. We came in around lunch time, the restaurant’s lights were all OFF. Dark corners look filthy.
The soup is really good. I ordered the regular sized house special and it was a bit small for me. 3 stars though because the person who assisted us won' even smile or greet
Food: 3
Service: 2
Recommended dishes: House Special
What once was my favourite place to get Pho (and was once packed everyday at lunch) is now an empty place with soup that has NO flavour. It literally tastes like tap water. They said the ownership is still the same, but obviously the chef or recipe is not the same. No Asians eating there anymore = dont go here. Asians don't put up with bad food.
Atmosphere: 1
Food: 1
Service: 1
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