The customer service was excellent staff were friendly, fast, and very helpful. The pizza was absolutely delicious, with fresh toppings and a perfect crust. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
ਅਮਰੀਕ ਸਿੰਘ
Best customer service ever!!!
Atmosphere: 5
Food: 5
Service: 5
divij jain
Really kind and prompt service. The food tastes fresh too
Atmosphere: 5
Food: 5
Service: 5
Lakhwinder kaur
Yesterday I visit there and I really really really appreciate food and staff.
Atmosphere: 5
Food: 5
Service: 5
Falkner S
It's average
Amit Thakur
I’ve been a loyal customer of this Pizza Pizza location in Burnaby for quite some time, which makes this review particularly disappointing to write. This has always been my go-to spot for a quick and reliable slice, but my most recent visit raised some serious concerns about quality and consistency.
I ordered two slices — cheese and pepperoni — and the difference in quality was immediately noticeable. The crust was significantly thinner than what I’ve experienced in the past, almost resembling a budget competitor’s style. More concerning, however, was the texture and freshness. The slices were dry, hard, and difficult to chew, giving the impression that they may have been sitting out for an extended period. The cheese lacked its usual softness, and the overall slice felt stale rather than freshly prepared.
Consistency is critical in quick-service restaurants, especially for returning customers who choose your brand because they trust the product. If there has been a change in preparation methods, ingredients, or holding times, it may be worth reviewing — because the current experience does not reflect the standard that built your customer base.
I’m sharing this feedback in the hope that management takes a closer look at product freshness and quality control at this location. I’d genuinely like to continue supporting this store, but the recent decline makes it difficult to justify returning unless improvements are made.
Atmosphere: 4
Food: 1
Service: 4
Prasl
I always stopped by shortly in the morning, and I was seriously impressed by the incredible selection of fresh pizza slices available right away! The display was fully stocked with a wide variety of options — from classic cheese and pepperoni to more unique combinations — all looking hot, fresh, and ready to enjoy. It’s clear the store prioritizes quality and preparation, because everything tasted like it had just come out of the oven. The crust was perfectly baked, the toppings were generous, and every slice was full of flavor.Highly recommended 🍕👏
Atmosphere: 5
Food: 5
Service: 5
Wandara Ngauv
I've had this pizza twice now and both times it seems undercooked . Could use more longer bake time. Not sure if that is the style of this place but not my taste .
Atmosphere: 4
Food: 2
Service: 4
Harshwardhan Maan
I was served by Ashley , and her customer service was awesome. I highly recommend this place.
This Pizza Pizza location is genuinely better than most others I’ve tried. The quality of the food is consistently higher, and the staff and management are always respectful and professional. The area is easy to access and there’s reliable parking nearby. Definitely one of the better locations
Atmosphere: 5
Food: 5
Service: 5
Manjot Singh
I having a great costumer service with sushant
Atmosphere: 5
Food: 5
Service: 5
Danny wong
During my recent visit, I noticed that there is room for improvement in the conduct of your staff, particularly an individual named Sushent. I believe that with a bit more attention and guidance, the overall service can match the high quality of your cuisine. I hope you understand the spirit in which I am sharing this feedback.
The customer service was excellent staff were friendly, fast, and very helpful. The pizza was absolutely delicious, with fresh toppings and a perfect crust. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Best customer service ever!!!
Atmosphere: 5
Food: 5
Service: 5
Really kind and prompt service. The food tastes fresh too
Atmosphere: 5
Food: 5
Service: 5
Yesterday I visit there and I really really really appreciate food and staff.
Atmosphere: 5
Food: 5
Service: 5
It's average
I’ve been a loyal customer of this Pizza Pizza location in Burnaby for quite some time, which makes this review particularly disappointing to write. This has always been my go-to spot for a quick and reliable slice, but my most recent visit raised some serious concerns about quality and consistency.
I ordered two slices — cheese and pepperoni — and the difference in quality was immediately noticeable. The crust was significantly thinner than what I’ve experienced in the past, almost resembling a budget competitor’s style. More concerning, however, was the texture and freshness. The slices were dry, hard, and difficult to chew, giving the impression that they may have been sitting out for an extended period. The cheese lacked its usual softness, and the overall slice felt stale rather than freshly prepared.
Consistency is critical in quick-service restaurants, especially for returning customers who choose your brand because they trust the product. If there has been a change in preparation methods, ingredients, or holding times, it may be worth reviewing — because the current experience does not reflect the standard that built your customer base.
I’m sharing this feedback in the hope that management takes a closer look at product freshness and quality control at this location. I’d genuinely like to continue supporting this store, but the recent decline makes it difficult to justify returning unless improvements are made.
Atmosphere: 4
Food: 1
Service: 4
I always stopped by shortly in the morning, and I was seriously impressed by the incredible selection of fresh pizza slices available right away! The display was fully stocked with a wide variety of options — from classic cheese and pepperoni to more unique combinations — all looking hot, fresh, and ready to enjoy.
It’s clear the store prioritizes quality and preparation, because everything tasted like it had just come out of the oven. The crust was perfectly baked, the toppings were generous, and every slice was full of flavor.Highly recommended 🍕👏
Atmosphere: 5
Food: 5
Service: 5
I've had this pizza twice now and both times it seems undercooked . Could use more longer bake time. Not sure if that is the style of this place but not my taste .
Atmosphere: 4
Food: 2
Service: 4
I was served by Ashley , and her customer service was awesome. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Tried their paneer butter masala it was heaven
Food: 5
Service: 5
Restaurantji Recommends
This Pizza Pizza location is genuinely better than most others I’ve tried. The quality of the food is consistently higher, and the staff and management are always respectful and professional. The area is easy to access and there’s reliable parking nearby. Definitely one of the better locations
Atmosphere: 5
Food: 5
Service: 5
I having a great costumer service with sushant
Atmosphere: 5
Food: 5
Service: 5
During my recent visit, I noticed that there is room for improvement in the conduct of your staff, particularly an individual named Sushent. I believe that with a bit more attention and guidance, the overall service can match the high quality of your cuisine. I hope you understand the spirit in which I am sharing this feedback.
Atmosphere: 1
Food: 2
Service: 1
Shusanth was really nice !!!
Atmosphere: 5
Food: 5
Service: 4
Great service by Sushan
Atmosphere: 5
Food: 5
Service: 5
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