Pot Empire
4877 Kingsway, Burnaby
(604) 428-3569
Recent Reviews
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Highly recommend !! Everything is so fresh and tasty.
Decent place to go for individual hot pot. The satay soup base is tasty. The prices aren't cheap but you do get a variety of items with your hot pot set.
Major downside is that you cannot control the heat of your hot pot because it's under a (gel?) type fire. There's no way to adjust so your hot pot will be boiling the entire time.
Saw this place on the gram, and we love hot pot so decided to come try it out. My advice is: RUN!!!
Go to Boiling Point, Big way, or Cho Cho if you don’t want to get disappointed.
Yes, the decoration is nice, looks good on the gram, but the soup base is tasteless, only saving grace is the dipping sauce.
It’s on the pricey side for what you’re getting. The ingredients are not that fresh, and no extra utensils for the raw meat.
If you can see pass all those things, the service is extremely bad, I understand we came within an hour of closing, but they were sweeping the floor while we just started eating, and mopping around us. Someone slipped and fell on to me, hit me in the back, and no sign out to warn people that it is slippery. No one apologizes or even check in the person who fell.
We got so upset that we left after we finished, and didn’t ask for the ice cream.
Atmosphere: 3
Food: 2
Service: 1
Right across Metrotown, this location is quite busy. Ordered the blade meat set 5oz, slices are very fresh as well as a variety of vegetables in the soup pot. Paid parking available at indigo lot behind the store. Drinks were ok, a bit watery for my taste. But ice cream dessert is an added plus!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pot
This place service is nice enough but they look swamped, my lamb shoulder came out weirdly soggy and sketchy, it didn't taste fresh or right. Overall it's not a high quality shabushabu
It was my first time to try Taiwanese hot pot. The tomato and Taiwanese spicy pot were super delicious. There was a handsome guy with blond hair who was very good at service. He patiently explained the menu to us. The recommended beef was also delicious! ! Like Like ?
Atmosphere: 5
Food: 5
Service: 5
I've been here 4 times in the past year and each time has been very good. Service has always been good and prices are good, too. I've never had to wait long for the food. I also like that their staff can speak English.
Atmosphere: 5
Food: 5
Service: 5
My new absolute favorite hot pot spot in town! ?? The variety of combination options is seriously impressive, and you can customize everything to your taste. The tomato soup base? Next level—rich, tangy, and packed with flavor.
I also loved the self-serve sauce bar where you can get creative with different sauces, herbs, and condiments. Plus, free refills on drinks and your choice of rice or noodles? That’s a win in my book!
The vibe here is super welcoming, and the staff are always around to help if you need anything.
We’ll definitely be back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce Station, Meat Combo, Tomato Soup, Taiwanese Spicy Hot Pot, Soup
Seafood is not fresh, especially shrimp.
Not as good as it was.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Pot
The service and atmosphere are ok. I don't like the broth because it makes my tongue itchy.
Restaurantji Recommends
I've been here several times and it's still delicious?The most important thing is the service attitude is good?
Atmosphere: 5
Food: 5
Service: 5
2024.08 3 people, 2 pots, the store seems to have helped me increase the ingredients for the shared pot, thank you very much. Except for the rice being a little hard, everything else was perfect. Will visit again.
Atmosphere: 5
Food: 5
Service: 5
Flashy environment, food pretty yummy. Sauce table had everything I need.
Atmosphere: 4
Food: 5
Service: 3
The service attitude is very poor. I have already asked about the discount content first. The waiter deliberately did not explain it clearly. He misled consumers that the discount can be used directly. He said it was added after ordering. The lunch discount is a lie. The lunch discount is a lie.
Atmosphere: 1
Food: 1
Service: 1
They currently have a Soft Opening. The menu is the same for lunch and dinner.
The sets are a lot of food for lunch. There is a minimum $18 spend per person. In case of busy times, there is a seating limit.
We tried to have lunch here but it’s the same menu as dinner and huge. The server did try to say we can share a set and she will waived for minimum $18/person spend but the pot is small and not very convenient to share for 2 friends.
Place is decorated with lots of cute neon.
We suggested the server to ask the owners to have simpler smaller sets for lunch, it’s quite overwhelming trying to figure out what is included and what is not.
Price for the meats to seafood, and combo for the various sets are around $18-25 plus additional costs for soup price if you don’t want the plain free soup base. There was a la carte add on but can’t build a smaller set in their menu.
For now, go there if you are hungry but if you want a light lunch, not there yet.
Atmosphere: 5
Food: 4
Service: 5
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