Saint Germain Bakery

Very disappointed with the freshness. Some items seem to be frozen and then thawed, and they get moldy very quickly. This raises concerns about food quality and handling. Would not recommend.

It's tasty

Atmosphere: 5

Food: 5

Service: 5

bad atmosphere

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Assorted Cakes, Mango Passion Mousse and Passion Fruit Cheese Cake

If the staffs eat the cake that i couldnt pick up for too good too go instead of throwing that away or giving it to homeless people, i really wish the cake is beyond its expiration date

Their fresh buns and pastries are good, but don’t order cake from this location:
- late pickup times and timeframes are too long, making pickup hard to coordinate
- mousse cakes are icy, was very disappointed

Food: 2

Service: 2

Employees are so rude. They don't know how to give proper customer service. They told me only mocha coffee cake, chocolate cakes are made with vegetarian stuff other than that all cake are made animal fats as they use beef chicken stuff. I need to ask is this truth or they discriminate? Because if it non vegetarian food are used you need to mention there.

Atmosphere: 1

Food: 3

Service: 1

Best bakery for cakes in Vancouver ❤️❤️❤️❤️❤️

Atmosphere: 5

Food: 5

Service: 5

I purchased a Blackforest cake for my wife's birthday last week, the cake tasted old , sticky and too sugary.
The filling tasted like a cheap fruit jam and the texture was too starchy🤮
I can't believe how far down this once was a good bakery. Terrible service , Terrible experience

Atmosphere: 1

Food: 1

Service: 1

Jenifer at the Saint Germain Bakery in Metrotown provided outstanding customer service!

My mother had pre-ordered a cake and paid in full, but forgot her membership card for the discount. I called and asked Jenifer if we could process a refund for the discount. She initially offered a store credit for the difference, but when I picked up the cake, she told me she had checked with her manager, and they could refund the difference back to the original card.

I am extremely grateful for her proactive and helpful attitude. My wedding cake in 2013 was also ordered here, and the quality and taste remain consistently excellent. Although the prices are getting higher, the excellent service quality maximizes customer retention.

Atmosphere: 4

Food: 5

Service: 5

Their egg tarts are the best. Flaky and not too sweet.

Atmosphere: 5

Food: 5

Service: 5

I love this place! The have the best pastries and cakes.

Atmosphere: 5

Food: 5

Service: 5

Tasted great.

Good baked goods but marred by poor service. It can be busy at times but the cash staff lack basic customer courtesy and manners.

Atmosphere: 3

Food: 4

Service: 2

Best cakes ever

Atmosphere: 5

Food: 5

Service: 5

Around 10:30, I went to buy some bread, but the one I wanted was not available. Nearby, there was a female staff member who looked to be in her late 40s or 50s, wearing glasses, and she was on her cellphone. Since no other staff were around, I tried to ask her, but she, looking annoyed, pointed with her finger toward the counter and told me to go there. It was clear that she was on a personal call, not a work-related one.

Food: 1