Absolutely disappointed with this Starbucks. The staff here seriously do not use their brains while working. I ordered seven drinks, and not a single person asked if I needed a bag. Fine — I went back and bought two bags myself. But the barista didn’t even bother to ask what size I needed and just handed me small bags that obviously cannot fit seven drinks.
How does this make any sense? Isn’t it basic customer service to ask what size the customer needs? This is just common sense. The level of carelessness is honestly shocking.
Starbucks really needs to retrain the staff at this location because this kind of service is unacceptable. I am extremely frustrated with this experience.
Atmosphere: 1
Food: 1
Service: 1
Susan White
Slowest Starbucks I’ve ever experienced. It took at least 5 minutes for the cashier to process an order with a lengthy line up. And she want even preparing the drink (yes, singular hot chocolate with a peppermint pump).
I wanted to find out if I could buy whole bean expresso beans. Was told yes but another individual had to affirm. He was ready to go but grind. What part of I wished for while bean and espresso didn’t they understand?
Impressed with every other Starbucks I’ve been in all over the world.
Service: 1
Cassandra M
My matcha was chunky :( they weren't even busy when I ordered it
Atmosphere: 4
Food: 1
Service: 5
rsa
Pedro looks like he doesn’t want to be there at all lol did not make my drink (that I get all the time) taste good at all
Mani Chahal
Really bad experience with a guy at till maybe ahad , I was here to take my drink and told him to add caramel drizzle, and after having a sip I found it without drizzle and went back there he just simply took caramel syrup and poured into my glass by showing a aggressive face without any reason , really they guys don’t know how to make exact mocha , please don’t order again with Ahad ! Crazy boy there
Atmosphere: 3
Food: 1
Service: 1
Guillermo Santa Cruz
Customer treatment is good but the staff closes the store super early, sometimes they start cleaning before closing hours, so you need to be “rushing”. Also it could improve cleanliness a little bit.
tamana kaur
This place is weird, the girl at the front asked me to pay extra money if i wanted no ice in my drink. And said the charge is to remove the icee! Charged me extra for extra cold foam in my drink and gave it without any foam in there. Change the staff or put them to beginners training as they are not up to the mark for starbucks standards
Ralph Gallardo
Typical Starbucks atmosphere. Been here several times and they do not disappoint. Staff are friendly and your order is served on time.
Atmosphere: 5
Food: 5
Service: 5
idk eco
This location never has coffee brewed and you always have to wait for them to make some (or they offer you an americano which does not taste the same and costs more). Every other Starbucks location has either Pike, Blonde, or Dark coffee brewed and ready without any wait. Not sure why each time I’m in here I have to wait for them to brew a black coffee. A coffee shop offering coffee to go that doesn’t have coffee to go.
Service: 1
Zuhal Akay
Rude staff… She put too much milk in my coffee. When I told her my flat white had way too much milk, she started explaining how a flat white is made (as if I haven’t had it hundreds of times before). She offered no solution, and when I asked if she could at least add an extra shot, she said I had to pay for it. Starbucks staff are usually very polite, but the woman working tonight was very rude.
Great staff, Farnaz went above and beyond helping me choose from the new drinks
Atmosphere: 5
Food: 4
Service: 5
Duncan Vogel
Worst coffee ever
Nguyen Annie
staff is not as friendly as other location
Atmosphere: 4
Food: 5
Service: 3
Kassymkhan Amanzholov
I ordered Tomato&Mozzarella sandwich. The first time they served me the sandwich the cheese and tomatoes was all over the bag, consequently I asked to change the sandwich. Literally what they did is replaced the same sandwich into another bag. Eventually, you can see by the photo what type of sandwich I got. I tried to prove to the staff that this is not the look that $8 sandwich should have, but I was just told that it is served like that.
Absolutely disappointed with this Starbucks. The staff here seriously do not use their brains while working. I ordered seven drinks, and not a single person asked if I needed a bag. Fine — I went back and bought two bags myself. But the barista didn’t even bother to ask what size I needed and just handed me small bags that obviously cannot fit seven drinks.
How does this make any sense? Isn’t it basic customer service to ask what size the customer needs? This is just common sense. The level of carelessness is honestly shocking.
Starbucks really needs to retrain the staff at this location because this kind of service is unacceptable. I am extremely frustrated with this experience.
Atmosphere: 1
Food: 1
Service: 1
Slowest Starbucks I’ve ever experienced. It took at least 5 minutes for the cashier to process an order with a lengthy line up. And she want even preparing the drink (yes, singular hot chocolate with a peppermint pump).
I wanted to find out if I could buy whole bean expresso beans. Was told yes but another individual had to affirm. He was ready to go but grind. What part of I wished for while bean and espresso didn’t they understand?
Impressed with every other Starbucks I’ve been in all over the world.
Service: 1
My matcha was chunky :( they weren't even busy when I ordered it
Atmosphere: 4
Food: 1
Service: 5
Pedro looks like he doesn’t want to be there at all lol did not make my drink (that I get all the time) taste good at all
Really bad experience with a guy at till maybe ahad , I was here to take my drink and told him to add caramel drizzle, and after having a sip I found it without drizzle and went back there he just simply took caramel syrup and poured into my glass by showing a aggressive face without any reason , really they guys don’t know how to make exact mocha , please don’t order again with Ahad ! Crazy boy there
Atmosphere: 3
Food: 1
Service: 1
Customer treatment is good but the staff closes the store super early, sometimes they start cleaning before closing hours, so you need to be “rushing”. Also it could improve cleanliness a little bit.
This place is weird, the girl at the front asked me to pay extra money if i wanted no ice in my drink. And said the charge is to remove the icee! Charged me extra for extra cold foam in my drink and gave it without any foam in there. Change the staff or put them to beginners training as they are not up to the mark for starbucks standards
Typical Starbucks atmosphere. Been here several times and they do not disappoint. Staff are friendly and your order is served on time.
Atmosphere: 5
Food: 5
Service: 5
This location never has coffee brewed and you always have to wait for them to make some (or they offer you an americano which does not taste the same and costs more). Every other Starbucks location has either Pike, Blonde, or Dark coffee brewed and ready without any wait. Not sure why each time I’m in here I have to wait for them to brew a black coffee. A coffee shop offering coffee to go that doesn’t have coffee to go.
Service: 1
Rude staff… She put too much milk in my coffee. When I told her my flat white had way too much milk, she started explaining how a flat white is made (as if I haven’t had it hundreds of times before). She offered no solution, and when I asked if she could at least add an extra shot, she said I had to pay for it. Starbucks staff are usually very polite, but the woman working tonight was very rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great staff, Farnaz went above and beyond helping me choose from the new drinks
Atmosphere: 5
Food: 4
Service: 5
Worst coffee ever
staff is not as friendly as other location
Atmosphere: 4
Food: 5
Service: 3
I ordered Tomato&Mozzarella sandwich. The first time they served me the sandwich the cheese and tomatoes was all over the bag, consequently I asked to change the sandwich. Literally what they did is replaced the same sandwich into another bag. Eventually, you can see by the photo what type of sandwich I got. I tried to prove to the staff that this is not the look that $8 sandwich should have, but I was just told that it is served like that.
Atmosphere: 1
Food: 1
Service: 1
All messes up drink, always
Atmosphere: 5
Food: 2
Service: 5
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