I work in the mall and used to eat at this location 3â4 times a week, always ordering through their app. Recently I found out I was double invoiced, so I reached out several times to get it fixed. Every time I was told someone would get back to me⊠and nothing. Finally, I received an email from Manpreet Deol saying they only charged me once. I replied multiple times offering proof of the double charge â and then crickets. No response at all. Itâs amazing that theyâre willing to lose a regular customer over $13. But I guess thatâs the level of customer service you get at this location. Terrible!
Ankush kapila
@simran she is outstanding and marvellous on making those subs very cheerful and positive attitude of customer service
Jarrad banigan
Simran, served me, she was very nice.
Atmosphere: 5
Food: 5
Service: 5
Rolland Mongbondo
Simran, she is a great person as well friendly. It was a great service from her.
Divya Chanchlani
Simran was so helpful and friendly! Would love to visit again.
Atmosphere: 5
Food: 5
Service: 5
Nicole Kim
This subway store is the best subway store in lower mainland!! Manpreet is super friendly and professional, warm and kind. Atmosphere is welcome and clean! The sandwich is made to perfection with lots of fresh vegetables! Not all subway stores have fresh vegetables. I come all the way here from Port Coquitlam to have my sandwich! 5 stars for sure đđ
Atmosphere: 5
Food: 5
Service: 5
srimanth mangam nani
There is only one employee working despite the rush, I mean she's working so hard, the employee name is muskan, she should get promoted.
Atmosphere: 5
Food: 5
Service: 5
rebecca quan
Great tasting subs every time we go here. Thanks!
Atmosphere: 5
Food: 5
Service: 5
hello hello
Always great service when I go to this subway location.Keep up the great work!
From a place we loved to visit â to a shop where customers seem to get in the way. For a long time, this Subway at 4429 Kingsway Unit 1B, Burnaby (Old Orchard Shopping Centre) was a small joy for me and my kids after sports. Simple sandwiches, nothing fancy â but the kids were always happy to get a bit of ketchup. It wasnât listed among the sauces, but one of the staff clearly understood what customer service actually means.
Today? A very different story. We were told â quite ceremoniously â that ketchup is ânot included in any combo.â No exceptions. Sure, maybe it was never officially included, but until now no one made a big deal about it. The staff member reluctantly handed over a couple of tiny packets, then tightly sealed the sandwiches so I had to unwrap everything just to add the ketchup myself. The service felt more like âtake it or leave itâ than âweâre glad youâre here.â Now try explaining this to children: why something that was always okay before is suddenly forbidden. Because now, the rules seem to matter more than the customers. This isnât a fine dining spot â itâs a fast food chain, where itâs supposed to be easy and welcoming, especially for families with kids. To the management: Youâre losing customers not because you donât have ketchup â but because youâve made people feel like they donât matter. All it wouldâve taken was a little flexibility and friendliness. Was that really too much to ask? Your store just lost two young fans and one parent. Simply because you didnât bother to preserve the atmosphere you once had. I used to recommend this place to friends. Now I feel itâs only fair to update our local parent groups with the ânew and improvedâ customer approach. Itâs the little things that say the most â especially about how much you care.
Atmosphere: 1
Food: 1
Service: 1
Ricky Lo
Very nice!
Atmosphere: 5
Food: 5
Service: 5
JAKE Kim
Good service and delicious
Atmosphere: 5
Food: 5
Service: 5
Sarah Peretto
Really great service at this location! Also theyâre quite busy so the ingredients are always fresh!
đ«ĄAmazing experience at Subway! The place was clean and well organized, and the service was fast and efficient. Siaj was extremely kind, professional, and always smiling. She handled my order perfectly and made my visit very pleasant. Customer service like this truly makes a difference. Highly recommended!đ€©đ€©
Atmosphere: 5
Food: 5
Service: 5
I work in the mall and used to eat at this location 3â4 times a week, always ordering through their app. Recently I found out I was double invoiced, so I reached out several times to get it fixed. Every time I was told someone would get back to me⊠and nothing. Finally, I received an email from Manpreet Deol saying they only charged me once. I replied multiple times offering proof of the double charge â and then crickets. No response at all.
Itâs amazing that theyâre willing to lose a regular customer over $13. But I guess thatâs the level of customer service you get at this location. Terrible!
@simran she is outstanding and marvellous on making those subs very cheerful and positive attitude of customer service
Simran, served me, she was very nice.
Atmosphere: 5
Food: 5
Service: 5
Simran, she is a great person as well friendly.
It was a great service from her.
Simran was so helpful and friendly! Would love to visit again.
Atmosphere: 5
Food: 5
Service: 5
This subway store is the best subway store in lower mainland!! Manpreet is super friendly and professional, warm and kind. Atmosphere is welcome and clean! The sandwich is made to perfection with lots of fresh vegetables! Not all subway stores have fresh vegetables. I come all the way here from Port Coquitlam to have my sandwich! 5 stars for sure đđ
Atmosphere: 5
Food: 5
Service: 5
There is only one employee working despite the rush, I mean she's working so hard, the employee name is muskan, she should get promoted.
Atmosphere: 5
Food: 5
Service: 5
Great tasting subs every time we go here. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Always great service when I go to this subway location.Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You need wifi that good at 0.01 Mbps okay
Atmosphere: 5
Food: 5
Service: 5
From a place we loved to visit â to a shop where customers seem to get in the way.
For a long time, this Subway at 4429 Kingsway Unit 1B, Burnaby (Old Orchard Shopping Centre) was a small joy for me and my kids after sports. Simple sandwiches, nothing fancy â but the kids were always happy to get a bit of ketchup. It wasnât listed among the sauces, but one of the staff clearly understood what customer service actually means.
Today? A very different story.
We were told â quite ceremoniously â that ketchup is ânot included in any combo.â No exceptions. Sure, maybe it was never officially included, but until now no one made a big deal about it. The staff member reluctantly handed over a couple of tiny packets, then tightly sealed the sandwiches so I had to unwrap everything just to add the ketchup myself. The service felt more like âtake it or leave itâ than âweâre glad youâre here.â
Now try explaining this to children: why something that was always okay before is suddenly forbidden. Because now, the rules seem to matter more than the customers.
This isnât a fine dining spot â itâs a fast food chain, where itâs supposed to be easy and welcoming, especially for families with kids.
To the management:
Youâre losing customers not because you donât have ketchup â but because youâve made people feel like they donât matter.
All it wouldâve taken was a little flexibility and friendliness. Was that really too much to ask?
Your store just lost two young fans and one parent. Simply because you didnât bother to preserve the atmosphere you once had.
I used to recommend this place to friends. Now I feel itâs only fair to update our local parent groups with the ânew and improvedâ customer approach.
Itâs the little things that say the most â especially about how much you care.
Atmosphere: 1
Food: 1
Service: 1
Very nice!
Atmosphere: 5
Food: 5
Service: 5
Good service and delicious
Atmosphere: 5
Food: 5
Service: 5
Really great service at this location! Also theyâre quite busy so the ingredients are always fresh!
Atmosphere: 5
Food: 5
Service: 5
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