There is only one employee working despite the rush, I mean she's working so hard, the employee name is muskan, she should get promoted.
Atmosphere: 5
Food: 5
Service: 5
rebecca quan
Great tasting subs every time we go here. Thanks!
Atmosphere: 5
Food: 5
Service: 5
hello hello
Always great service when I go to this subway location.Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Wayne Cardinal
You need wifi that good at 0.01 Mbps okay
Atmosphere: 5
Food: 5
Service: 5
Alexey Samuilov
From a place we loved to visit — to a shop where customers seem to get in the way. For a long time, this Subway at 4429 Kingsway Unit 1B, Burnaby (Old Orchard Shopping Centre) was a small joy for me and my kids after sports. Simple sandwiches, nothing fancy — but the kids were always happy to get a bit of ketchup. It wasn’t listed among the sauces, but one of the staff clearly understood what customer service actually means.
Today? A very different story. We were told — quite ceremoniously — that ketchup is “not included in any combo.” No exceptions. Sure, maybe it was never officially included, but until now no one made a big deal about it. The staff member reluctantly handed over a couple of tiny packets, then tightly sealed the sandwiches so I had to unwrap everything just to add the ketchup myself. The service felt more like “take it or leave it” than “we’re glad you’re here.” Now try explaining this to children: why something that was always okay before is suddenly forbidden. Because now, the rules seem to matter more than the customers. This isn’t a fine dining spot — it’s a fast food chain, where it’s supposed to be easy and welcoming, especially for families with kids. To the management: You’re losing customers not because you don’t have ketchup — but because you’ve made people feel like they don’t matter. All it would’ve taken was a little flexibility and friendliness. Was that really too much to ask? Your store just lost two young fans and one parent. Simply because you didn’t bother to preserve the atmosphere you once had. I used to recommend this place to friends. Now I feel it’s only fair to update our local parent groups with the “new and improved” customer approach. It’s the little things that say the most — especially about how much you care.
Atmosphere: 1
Food: 1
Service: 1
Ricky Lo
Very nice!
Atmosphere: 5
Food: 5
Service: 5
JAKE Kim
Good service and delicious
Atmosphere: 5
Food: 5
Service: 5
Sarah Peretto
Really great service at this location! Also they’re quite busy so the ingredients are always fresh!
Atmosphere: 5
Food: 5
Service: 5
RELYT
25.04.16 i don’t even care how my sandwich taste. Manpreet behind the till had great customer service and was super friendly
Atmosphere: 3
Food: 3
Service: 5
Navi Sra
I visit there so many times food quality over there is very good
Tajinder is a sandwich artist of the attentive kind and knows how to make a sandwich!! The food and service were off the hook! The teenagers using profanity and acting too cool for respect of a shared environment is why the atmosphere was rated 3. Not on subway or Tajinder! Thanks so much! ✌🏽
Atmosphere: 3
Food: 5
Service: 5
Sonja
The staff are always lovely and super friendly! Food is made well and fresh, always happy to go by for lunch!
Atmosphere: 5
Food: 5
Service: 5
ryan mcrae
Great food. I guess it's Subway. What do you expect.
Isha Motani
I ordered takeout Veg patty rice bowl and this is my favorate as I am pure vegetarian. If you are someone like me then you would love it. It filling and so tasty. Add crispy onions and you will have your best time. You can follow me on instagram for more vegetarian recipes @allaboutbeingveg.
Atmosphere: 4
Food: 5
Service: 5
Arshdeep Singh
Food is food, employee(girl) at 3:30 on 24th January is very hardworking and polite. Only reason for 3 stars is the exploitation. Lunch time is the busiest and everyone know that but these owners and managers can’t see it. It is very hard for one person to handle so many customers and manager or supervisor is supposed to be at the shift but no. I don’t know what else to say.
There is only one employee working despite the rush, I mean she's working so hard, the employee name is muskan, she should get promoted.
Atmosphere: 5
Food: 5
Service: 5
Great tasting subs every time we go here. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Always great service when I go to this subway location.Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
You need wifi that good at 0.01 Mbps okay
Atmosphere: 5
Food: 5
Service: 5
From a place we loved to visit — to a shop where customers seem to get in the way.
For a long time, this Subway at 4429 Kingsway Unit 1B, Burnaby (Old Orchard Shopping Centre) was a small joy for me and my kids after sports. Simple sandwiches, nothing fancy — but the kids were always happy to get a bit of ketchup. It wasn’t listed among the sauces, but one of the staff clearly understood what customer service actually means.
Today? A very different story.
We were told — quite ceremoniously — that ketchup is “not included in any combo.” No exceptions. Sure, maybe it was never officially included, but until now no one made a big deal about it. The staff member reluctantly handed over a couple of tiny packets, then tightly sealed the sandwiches so I had to unwrap everything just to add the ketchup myself. The service felt more like “take it or leave it” than “we’re glad you’re here.”
Now try explaining this to children: why something that was always okay before is suddenly forbidden. Because now, the rules seem to matter more than the customers.
This isn’t a fine dining spot — it’s a fast food chain, where it’s supposed to be easy and welcoming, especially for families with kids.
To the management:
You’re losing customers not because you don’t have ketchup — but because you’ve made people feel like they don’t matter.
All it would’ve taken was a little flexibility and friendliness. Was that really too much to ask?
Your store just lost two young fans and one parent. Simply because you didn’t bother to preserve the atmosphere you once had.
I used to recommend this place to friends. Now I feel it’s only fair to update our local parent groups with the “new and improved” customer approach.
It’s the little things that say the most — especially about how much you care.
Atmosphere: 1
Food: 1
Service: 1
Very nice!
Atmosphere: 5
Food: 5
Service: 5
Good service and delicious
Atmosphere: 5
Food: 5
Service: 5
Really great service at this location! Also they’re quite busy so the ingredients are always fresh!
Atmosphere: 5
Food: 5
Service: 5
25.04.16 i don’t even care how my sandwich taste. Manpreet behind the till had great customer service and was super friendly
Atmosphere: 3
Food: 3
Service: 5
I visit there so many times food quality over there is very good
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Tajinder is a sandwich artist of the attentive kind and knows how to make a sandwich!! The food and service were off the hook! The teenagers using profanity and acting too cool for respect of a shared environment is why the atmosphere was rated 3. Not on subway or Tajinder! Thanks so much! ✌🏽
Atmosphere: 3
Food: 5
Service: 5
The staff are always lovely and super friendly! Food is made well and fresh, always happy to go by for lunch!
Atmosphere: 5
Food: 5
Service: 5
Great food. I guess it's Subway. What do you expect.
I ordered takeout Veg patty rice bowl and this is my favorate as I am pure vegetarian. If you are someone like me then you would love it. It filling and so tasty. Add crispy onions and you will have your best time. You can follow me on instagram for more vegetarian recipes @allaboutbeingveg.
Atmosphere: 4
Food: 5
Service: 5
Food is food, employee(girl) at 3:30 on 24th January is very hardworking and polite. Only reason for 3 stars is the exploitation. Lunch time is the busiest and everyone know that but these owners and managers can’t see it. It is very hard for one person to handle so many customers and manager or supervisor is supposed to be at the shift but no. I don’t know what else to say.
Atmosphere: 4
Food: 5
Service: 2
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