Normally the food is very good. We ordered online (and paid) a little while ago only to find that the restaurant was closed with no sign of opening for the day. There was no way to cancel our order and ask for a refund. So I left a 2-star review. We got our refund today. So changed the review to 4-star. We like the awesome roll.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Awesome Roll
m o
the Alaska roll is my fav :) been going here for years
Keisler D
Restaurant seems abandoned.
Chris L
Google and your website said you're open. I order off your site and pay. I show up and the restaurant is closed. What the hell? Closed at 530 pm on a Saturday? Now I have a party with no food for my guests. Thanks a lot!!By the way I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Lu Sally
Come back every few years to eat.I feel it's a little worse than before, but I can still give it a 3.6/5 score.But the service is still not very good
Atmosphere: 4
Food: 4
Service: 3
Nelson
I have been coming to this location for over 15 years now. The service is so great here. The waitresses are so polite and friendly. Iconic Spicy Salon sashimi is to die for. A nice and wholesome place to grad lunch or dinner.I want this place to still be here for another 15 years for me to
Beware of menu, not all major ingredients are stated. We ordered takeout poké bowls online. Stated ingredients are: salmon or tuna, wakame, edamame, cucumber, avocado, crab, masago, tamago. Without any notification by phone or at pick up, two of these items were substituted for something else, one of which my husband is highly allergic to. When I called to inquire, the person said because I didn't put the allergy in the notes, they can't do anything about it. I clarified that the ingredient was not listed in the description on the menu and explained the severity of the situation. I asked if I had multiple allergies, would I have to list every single one. She said yes. I myself am allergic to beef but if I'm ordering a chicken dish with no mention of beef in the description, I would not tell the restaurant I am allergic to beef. My mistake for ordering from Sushi Town I guess.
Zhang Fawkner
The food is delicious, but the waiter always seems to be in a bad mood. Is this a specialty of the restaurant?
Atmosphere: 4
Food: 5
Service: 3
MsLeslie Santos
Not the best. Not busy and overpriced for lunch Bento.
Caveat emptor: This place has the absolute worst customer service ? l have ever experienced in a restaurant! I walked out with my appetite squashed. They will not accept a U.S quarter ( so l dig out a Canadian one), they will tell you extra sauce is 25cents, then when you give them that now its gone to 50 cents, they will kick you out if you order take-out and just sit for a minute to have one bite, and if you happen to take a loose plastic bag that someone else left behind, and not pay for it, they will threaten to call the police on you, they will tell you they only have coins to give back as change from a big bill, yet handover bills & coins. When l handed him my food and asked for a refund for his disrespect. He pulled the l will call the police ? card on me. Plus they are overlypriced. I detected racism towards me ( south asian descent l am) Go eat at Tentatsu ? instead!! Not impressed!
Trembles82 604
All food came out cold. Some rolls should have had cooked ingredients incorporated into the roll but were not. Miso soups were cold, waitress was just trying to do her job so no issues with her efforts. My family knows sushi and this location has been great in the past, so it's not a matter of inexperience but a lack of proper care and pride in food service. Add 18% mandatory gratuity to groups over 6 and it makes the expectations even higher to meet when money is tight.They waived the 18% gratuity but we will not be returning any time soon.I feel for the waitress, this was not her fault but the business should be taking feedback like this more serious because business is struggling as it is in general.
Food: 1
Service: 3
musafirhoonyaaro
A few weeks ago this place was shut down, then they reopened for Take Out only and recently for dine in too. There has always been an 'attitude' issue, tonight was the worst. The person at the other end of the phone was not only rude but clearly has no idea of customer service or being a spokesperson for the establishment. I placed a pick up order online through their order portal. One item i wanted to order appeared as 'SOLD OUT' so i did not order it. I saw they had a relatively new item Town Crispy Taco- Tuna.So i did order it. My full order was around $110.00 i also left a fair tip of 15% considering it was take out. My full order was accepted. The payment was collected . I received an email notification confirming the order. 10 minutes later I got a call from the restaurant telling me they could not fulfil the Taco item. I said 'OK , the system did not say you were out of that so i proceeded to order it, so go ahead kindly remove that item, the person replied we cant do that, as it has been paid for online.' They offered me an alternative - Chicken Kaarage - i do not eat chicken , so i declined. He said well, the only option is I can cancel the order and refund the payment. I said great, happy compromise. I offered that as soon as he cancels the order I will reorder without that item, he said 'no it's ok'. I said I am not sure what you mean. 'Its ok we offered substitute you said no so you cant reorder.' I said ' i am understanding this correctly , are you suggesting you do not want my business, he said 'yes , we offered substitute , you said no so we don't want order.' I said 'but surely once you cancel order , i can re order , no? '. The reply 'No ok, bye we refund you payment, bye'.
Tia Srichai
Daniel was our server and he was amazing and the chefs were very kind, we got miso soup and salmon nigiri on the house! Food was awesome! I recommend to anyone looking for a place to have sushi. Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
Brittany Luchene
Amazing sushi! The speciality rolls are delicious. Vegetarian options too! The service was good, it was busy so things took a little longer but our server was lovely and made us feel welcome. If you’re in the area this is definitely the place to grab sushi!
Normally the food is very good. We ordered online (and paid) a little while ago only to find that the restaurant was closed with no sign of opening for the day. There was no way to cancel our order and ask for a refund. So I left a 2-star review. We got our refund today. So changed the review to 4-star. We like the awesome roll.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Awesome Roll
the Alaska roll is my fav :) been going here for years
Restaurant seems abandoned.
Google and your website said you're open. I order off your site and pay. I show up and the restaurant is closed. What the hell? Closed at 530 pm on a Saturday? Now I have a party with no food for my guests. Thanks a lot!!By the way I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Come back every few years to eat.I feel it's a little worse than before, but I can still give it a 3.6/5 score.But the service is still not very good
Atmosphere: 4
Food: 4
Service: 3
I have been coming to this location for over 15 years now. The service is so great here. The waitresses are so polite and friendly. Iconic Spicy Salon sashimi is to die for. A nice and wholesome place to grad lunch or dinner.I want this place to still be here for another 15 years for me to
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Salmon Sashimi, Awesome Roll, Sushi
Beware of menu, not all major ingredients are stated. We ordered takeout poké bowls online. Stated ingredients are: salmon or tuna, wakame, edamame, cucumber, avocado, crab, masago, tamago. Without any notification by phone or at pick up, two of these items were substituted for something else, one of which my husband is highly allergic to. When I called to inquire, the person said because I didn't put the allergy in the notes, they can't do anything about it. I clarified that the ingredient was not listed in the description on the menu and explained the severity of the situation. I asked if I had multiple allergies, would I have to list every single one. She said yes. I myself am allergic to beef but if I'm ordering a chicken dish with no mention of beef in the description, I would not tell the restaurant I am allergic to beef. My mistake for ordering from Sushi Town I guess.
The food is delicious, but the waiter always seems to be in a bad mood. Is this a specialty of the restaurant?
Atmosphere: 4
Food: 5
Service: 3
Not the best. Not busy and overpriced for lunch Bento.
Atmosphere: 1
Food: 2
Service: 1
Very good food. Great service! ? Thanks Jihoon. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sauce, Tuna, Sushi
Restaurantji Recommends
Caveat emptor: This place has the absolute worst customer service ? l have ever experienced in a restaurant! I walked out with my appetite squashed. They will not accept a U.S quarter ( so l dig out a Canadian one), they will tell you extra sauce is 25cents, then when you give them that now its gone to 50 cents, they will kick you out if you order take-out and just sit for a minute to have one bite, and if you happen to take a loose plastic bag that someone else left behind, and not pay for it, they will threaten to call the police on you, they will tell you they only have coins to give back as change from a big bill, yet handover bills & coins. When l handed him my food and asked for a refund for his disrespect. He pulled the l will call the police ? card on me. Plus they are overlypriced. I detected racism towards me ( south asian descent l am) Go eat at Tentatsu ? instead!! Not impressed!
All food came out cold. Some rolls should have had cooked ingredients incorporated into the roll but were not. Miso soups were cold, waitress was just trying to do her job so no issues with her efforts. My family knows sushi and this location has been great in the past, so it's not a matter of inexperience but a lack of proper care and pride in food service. Add 18% mandatory gratuity to groups over 6 and it makes the expectations even higher to meet when money is tight.They waived the 18% gratuity but we will not be returning any time soon.I feel for the waitress, this was not her fault but the business should be taking feedback like this more serious because business is struggling as it is in general.
Food: 1
Service: 3
A few weeks ago this place was shut down, then they reopened for Take Out only and recently for dine in too. There has always been an 'attitude' issue, tonight was the worst. The person at the other end of the phone was not only rude but clearly has no idea of customer service or being a spokesperson for the establishment. I placed a pick up order online through their order portal. One item i wanted to order appeared as 'SOLD OUT' so i did not order it. I saw they had a relatively new item Town Crispy Taco- Tuna.So i did order it. My full order was around $110.00 i also left a fair tip of 15% considering it was take out. My full order was accepted. The payment was collected . I received an email notification confirming the order. 10 minutes later I got a call from the restaurant telling me they could not fulfil the Taco item. I said 'OK , the system did not say you were out of that so i proceeded to order it, so go ahead kindly remove that item, the person replied we cant do that, as it has been paid for online.' They offered me an alternative - Chicken Kaarage - i do not eat chicken , so i declined. He said well, the only option is I can cancel the order and refund the payment. I said great, happy compromise. I offered that as soon as he cancels the order I will reorder without that item, he said 'no it's ok'. I said I am not sure what you mean. 'Its ok we offered substitute you said no so you cant reorder.' I said ' i am understanding this correctly , are you suggesting you do not want my business, he said 'yes , we offered substitute , you said no so we don't want order.' I said 'but surely once you cancel order , i can re order , no? '. The reply 'No ok, bye we refund you payment, bye'.
Daniel was our server and he was amazing and the chefs were very kind, we got miso soup and salmon nigiri on the house! Food was awesome! I recommend to anyone looking for a place to have sushi. Will definitely be back again!
Atmosphere: 5
Food: 5
Service: 5
Amazing sushi! The speciality rolls are delicious. Vegetarian options too! The service was good, it was busy so things took a little longer but our server was lovely and made us feel welcome. If you’re in the area this is definitely the place to grab sushi!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Special Rolls
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