With regrets, as the planned family dinner from Swiss Chalet in Burnaby is not happening. The last Swiss Chalet in BC was closed, apparently happened at end of August (after 25 years there). Too bad. Our family favourite chicken place for many years/decades. Now the nearest locations are locations in Calgary and Edmonton.
Virginia Dodge
Good food, Good service. Unfortunately it is permanently closed now :(
Alli
Meh, came here today to check it out for dinner. The hostess was nice, our server who is an Asian lady honestly didn't really seem like she wanted to be there, she did check on us from time to time but she could have been a lot friendlier. Don't come here if you are celiac, I asked about a gluten free menu and they don't have one, also my friend and I asked if the chicken is gluten free as well as the fries, and I said we don't want gravy due to the gluten, yet we got served buns and gravy with our dishes so I had to ask her to take it away. The chicken and mashed potato itself was okay. I also made a takeout order for my mom, and our server asked what I wanted as a side, I said fries, and guess what when I got home, I should have checked the box before I left the restaurant but there were no fries to be found. We paid about $30 for a dinner combo without the fries then? So we basically got ripped off. So always check your takeout order before you leave the restaurant. Also women's washroom is really smelly and off putting. I don't think I'll miss this restaurant when it closes down. Maybe that's why the service wasn't great? because they're closing soon and they don't care anymore? I don't know. I've experienced way better service at other establishments.
Some G.
sadly the extreme lack of customer service overshadows the great food. We had a delivery order Aug 8 which was completely wrong when we got it. We called the store and the manager said they would refund the cost of the order and it would show up in 3-4 days.....we waited 5 days and nothing. We kept calling the store and finally got a hold of someone yesterday and they said they would have the original manager call us today.....nothing. Called the store back multiple times and were hung up on 3 times by 3 separate "people". Thank god they are closing now the staff can go for customer service training
Alli D.
Meh, came here today to check it out for dinner. The hostess was nice, our server who is an Asian lady honestly didn't really seem like she wanted to be there, she did check on us from time to time but she could have been a lot friendlier. Don't come here if you are celiac, I asked about a gluten free menu and they don't have one, also my friend and I asked if the chicken is gluten free as well as the fries, and I said we don't want gravy due to the gluten, yet we got served buns and gravy with our dishes so I had to ask her to take it away. The chicken and mashed potato itself was okay. I also made a takeout order for my mom, and our server asked what I wanted as a side, I said fries, and guess what when I got home, I should have checked the box before I left the restaurant but there were no fries to be found. We paid about $30 for a dinner combo without the fries then? So we basically got ripped off. So always check your takeout order before you leave the restaurant. Also the women's washroom is really smelly and off putting. I don't think I'll miss this restaurant when it closes down. Maybe that's why the service wasn't great? because they're closing soon and they don't care anymore? I don't know. I've experienced way better service at other establishments.
Shahraz Kassam
Went back here for nostalgia sake but were surprised at the taste and quality of the Nashville burger. It was quite a chunk of chicken breast crispy and yet soft inside. The pecan pie was excellent as well. Very reasonable in price and great service.
Joel S.
This place has became me garbage! The manager is a rude woman that must have grown up in a trailer park! The place is filthy. The food is pathetic. It's so sad I use to love Swiss Chalet many years ago. The head office needs to make some serious changes to every one of the restaurants
David
Love this place… simple good food! I make a point of Coming here as often as possible
Dave R.
I love this place, great service, good food, easy in the wallet! Wish there was one closer to my neighborhood.
lover596
The Staff are super.The service is great and the food is very good.The salad to start is very good.I wish there where more of them to serve the people.Kyle you are out standing.reasonable as well for price.
It was excellent. When I was a kid I remember this was a common food chain. Apparently this is the only one in British Columbia. Definitely a family restaurant.
Mike L
I miss the Chalet! All the ones near me closed.. but the trip was worth it. I love the chicken with the special gravy, even the regular gravy.. but I think my favourite is the ribs!
Paige Eastman
Went out with my friend and her family and had a great dinner. All of us enjoyed our meals! Great value and great taste. Very good Caesar salad as well and I'm picky about my Caesar salads lol. And our hostess was very upbeat and prompt :)
Unstoppable Attitude
Great portions and overall hospitality. Who needs to cook at home when you have this restaurant nearby?
Dave Blaquiere
This location is the only one left in BC, and I heard I rumour that it may be closing too. That would be a shame.Had lunch today and everything was great!Kyle was my waiter and he was on his game. Fast, efficient, knowledgeable, and friendly.I had the 1/4 chicken with fries, and a soup to start. Soup came promptly, was full of flavour, and nice n hot.Only a few minutes after I finished my soup I received my main course. Everything looked and tasted great!Payment process was fast and smooth.Great job Swiss chalet Burnaby team!Hopefully you stay open for years to come
With regrets, as the planned family dinner from Swiss Chalet in Burnaby is not happening. The last Swiss Chalet in BC was closed, apparently happened at end of August (after 25 years there). Too bad. Our family favourite chicken place for many years/decades. Now the nearest locations are locations in Calgary and Edmonton.
Good food, Good service. Unfortunately it is permanently closed now :(
Meh, came here today to check it out for dinner. The hostess was nice, our server who is an Asian lady honestly didn't really seem like she wanted to be there, she did check on us from time to time but she could have been a lot friendlier. Don't come here if you are celiac, I asked about a gluten free menu and they don't have one, also my friend and I asked if the chicken is gluten free as well as the fries, and I said we don't want gravy due to the gluten, yet we got served buns and gravy with our dishes so I had to ask her to take it away. The chicken and mashed potato itself was okay. I also made a takeout order for my mom, and our server asked what I wanted as a side, I said fries, and guess what when I got home, I should have checked the box before I left the restaurant but there were no fries to be found. We paid about $30 for a dinner combo without the fries then? So we basically got ripped off. So always check your takeout order before you leave the restaurant. Also women's washroom is really smelly and off putting. I don't think I'll miss this restaurant when it closes down. Maybe that's why the service wasn't great? because they're closing soon and they don't care anymore? I don't know. I've experienced way better service at other establishments.
sadly the extreme lack of customer service overshadows the great food. We had a delivery order Aug 8 which was completely wrong when we got it. We called the store and the manager said they would refund the cost of the order and it would show up in 3-4 days.....we waited 5 days and nothing. We kept calling the store and finally got a hold of someone yesterday and they said they would have the original manager call us today.....nothing. Called the store back multiple times and were hung up on 3 times by 3 separate "people". Thank god they are closing now the staff can go for customer service training
Meh, came here today to check it out for dinner. The hostess was nice, our server who is an Asian lady honestly didn't really seem like she wanted to be there, she did check on us from time to time but she could have been a lot friendlier. Don't come here if you are celiac, I asked about a gluten free menu and they don't have one, also my friend and I asked if the chicken is gluten free as well as the fries, and I said we don't want gravy due to the gluten, yet we got served buns and gravy with our dishes so I had to ask her to take it away. The chicken and mashed potato itself was okay. I also made a takeout order for my mom, and our server asked what I wanted as a side, I said fries, and guess what when I got home, I should have checked the box before I left the restaurant but there were no fries to be found. We paid about $30 for a dinner combo without the fries then? So we basically got ripped off. So always check your takeout order before you leave the restaurant. Also the women's washroom is really smelly and off putting. I don't think I'll miss this restaurant when it closes down. Maybe that's why the service wasn't great? because they're closing soon and they don't care anymore? I don't know. I've experienced way better service at other establishments.
Went back here for nostalgia sake but were surprised at the taste and quality of the Nashville burger. It was quite a chunk of chicken breast crispy and yet soft inside. The pecan pie was excellent as well. Very reasonable in price and great service.
This place has became me garbage! The manager is a rude woman that must have grown up in a trailer park! The place is filthy. The food is pathetic. It's so sad I use to love Swiss Chalet many years ago. The head office needs to make some serious changes to every one of the restaurants
Love this place… simple good food! I make a point of Coming here as often as possible
I love this place, great service, good food, easy in the wallet! Wish there was one closer to my neighborhood.
The Staff are super.The service is great and the food is very good.The salad to start is very good.I wish there where more of them to serve the people.Kyle you are out standing.reasonable as well for price.
Restaurantji Recommends
It was excellent. When I was a kid I remember this was a common food chain. Apparently this is the only one in British Columbia. Definitely a family restaurant.
I miss the Chalet! All the ones near me closed.. but the trip was worth it. I love the chicken with the special gravy, even the regular gravy.. but I think my favourite is the ribs!
Went out with my friend and her family and had a great dinner. All of us enjoyed our meals! Great value and great taste. Very good Caesar salad as well and I'm picky about my Caesar salads lol. And our hostess was very upbeat and prompt :)
Great portions and overall hospitality. Who needs to cook at home when you have this restaurant nearby?
This location is the only one left in BC, and I heard I rumour that it may be closing too. That would be a shame.Had lunch today and everything was great!Kyle was my waiter and he was on his game. Fast, efficient, knowledgeable, and friendly.I had the 1/4 chicken with fries, and a soup to start. Soup came promptly, was full of flavour, and nice n hot.Only a few minutes after I finished my soup I received my main course. Everything looked and tasted great!Payment process was fast and smooth.Great job Swiss chalet Burnaby team!Hopefully you stay open for years to come