It just takes so long to get anything. The fact that food comes before drinks is also crazy
abdul wahab
This location is soo good very clean staff are friendly and rishab was so helpful and kind I wanted to share my experience so they could benefit
Jake
One of you should learn manners
Atmosphere: 2
Food: 2
Service: 1
H.P Lovecraft
I don't understand why this one doesn't have ice office?
Atmosphere: 1
Food: 1
Service: 1
Awani Sethi
Hey I am the regular customer I always order mocha ice cape. All the time the coffee is very good but this time I specially told them to add extra cream in my coffee they didn’t added I don’t know the name of the boy but that was the 2nd time happened with me. Last time also I ordered the medium size it was same I am so sorry from the next time I am not gonna come here 🥹
Atmosphere: 1
Food: 5
Service: 1
satveer singh
ATTENTION TIM HORTONS,
I just wanted to share my experience from yesterday. I’m a regular customer at this location, and honestly, I was really disappointed this time.
I ordered a Vanilla Iced Latte and a Mocha Iced Cappuccino. The cashier, NAVPREET, didn’t give me a receipt or order number and just moved on to the next person. When I got my drinks, both were Iced Cappuccinos. I asked the girl who was making the drinks (not sure of her name) and she showed me the slip — both drinks were punched in WRONG. Thankfully, she was super patient and kind, even though she was clearly the ONLY one making drinks and it was really busy. She remade my Vanilla Iced Latte without any attitude, which I appreciated.
But honestly, this wasn’t just about my order. I saw MULTIPLE CUSTOMERS dealing with WRONG ORDERS that day, and all of it seemed to be because of NAVPREET ringing things in incorrectly. She was also on her PHONE or TABLET while there was a BIG LINEUP, and instead of apologizing or helping, she actually ARGUED and RAISED HER VOICE at the girl fixing her mistakes — in front of everyone.
This kind of thing doesn’t seem like a one-time slip-up. It looked like a regular HABIT and it was really frustrating to watch, especially when people are WAITING and staff are clearly trying their best to clean up the mess.
Please take this seriously. It’s affecting the customer experience and putting pressure on the team. Thanks for taking the time to read this.
Atmosphere: 1
Food: 1
Service: 1
Lauryn Elizabeth
this is by far the most unorganized, slow Tim Hortons location I have ever been to. Every time I have ordered there my order has been wrong. I ask for an everything bagel, I get a plain bagel. I ask for steeped tea, I get a coffee. I have waited 35 minutes for a sandwich, which defeats the whole purpose of fast food. I get that it's busy with students and such but I have been to the Tims at UBC and they have never messed up an order and are always less than 15 minutes. There is always one lady worker there that is yelling at other staff members to 'get out of her way' and such. the other workers look very stressed and not happy to be there. They either need a new way of managing stress and orders or more workers or something. Every time I go I am not impressed with the service.
Atmosphere: 1
Food: 3
Service: 1
Neo Caines
I ordered an iced cap and was advised only after paying that they did not have the standard creamer with which to make it.
I was offered alternatives, such as oak milk or standard milk, but this really was a conversation that should have been had before I was asked to pay, not after.
I requested a refund and departed.
Service: 1
S Verma
This review is specific to evening times. BCIT operates part-time classes on a daily basis from 6-9pm yet this location seldom has enough stock to meet the needs of their customers. Basic items like bagels, donuts are apparently always sold out due to morning rush. As a owner if you would like more revenue wouldn't you want to have enough supply for the demand that can be expected on a daily basis. Frequently this location is understaffed too with lines of part-time students waiting for mediocre food and service.
Atmosphere: 2
Food: 3
Service: 3
Ivraj Dhami
I ordered 2 herb and garlic pastry which were not heated at all and when i asked them to heat it they told me to heat them in a smelly and unhygienic microwave
Don’t bother using the mobile app to order. They either forget about it or finish 20 minutes past the pickup time. Very ridiculous since they are serving for students with tight schedules. 👎
Service: 1
Alan Rozmann
Most of the employees here are kind. However, I had a frustrating experience when I ordered through the mobile app. I was about 10 minutes late picking up my order, and when I arrived, they had completely lost it and didn’t even have a record of my receipt. I understand they were busy, and I was late, so I can see how things like this might happen. What I don’t understand is the attitude I received.
One of the employees told me that I was too late and should be on time next time. She pointed to the time I placed my order, which was 30 minutes earlier, but my scheduled pick-up time was actually 20 minutes later, meaning I was only 10 minutes late. I had selected the right pick-up time in the app, so the times didn’t match exactly. Despite explaining this, the employee insisted I was at fault for being too late, without acknowledging the correct pick-up time.
Is being 10 minutes late really enough to receive complaints from the staff, especially in front of other customers? I don’t understand why I was singled out for an issue caused by Tim Hortons’ system.
Atmosphere: 1
Food: 5
Service: 1
Kai Buysse
Ended up waiting 25 minutes for an order, whch in the end was wrong. Should have asked for a refund. Food was good though
Atmosphere: 2
Food: 2
Service: 1
Aelliseu Arisu
I was at this location waiting in line to order around 6:30 PM on September 25. I was the only one in line and was supposed to be called next when suddenly a man budged in front of me. Not only was your cashier okay with that, but when I told her I was in line ahead of him, she actually smiled at me and continued to take the man's order. This is very poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Abeer Haroon
Very long wait time. Imagine waiting 25 minutes for old, hard bread and barely any sauce. Burnt smelling chicken meaning they just heated it quickly and served me.
Staff gossips about me in Punjabi, so since then I stopped going. I now go to the stand across cuz they have better food and better, actual Canadian staff
It just takes so long to get anything. The fact that food comes before drinks is also crazy
This location is soo good very clean staff are friendly and rishab was so helpful and kind I wanted to share my experience so they could benefit
One of you should learn manners
Atmosphere: 2
Food: 2
Service: 1
I don't understand why this one doesn't have ice office?
Atmosphere: 1
Food: 1
Service: 1
Hey I am the regular customer I always order mocha ice cape.
All the time the coffee is very good but this time I specially told them to add extra cream in my coffee they didn’t added I don’t know the name of the boy but that was the 2nd time happened with me. Last time also I ordered the medium size it was same I am so sorry from the next time I am not gonna come here 🥹
Atmosphere: 1
Food: 5
Service: 1
ATTENTION TIM HORTONS,
I just wanted to share my experience from yesterday. I’m a regular customer at this location, and honestly, I was really disappointed this time.
I ordered a Vanilla Iced Latte and a Mocha Iced Cappuccino. The cashier, NAVPREET, didn’t give me a receipt or order number and just moved on to the next person. When I got my drinks, both were Iced Cappuccinos. I asked the girl who was making the drinks (not sure of her name) and she showed me the slip — both drinks were punched in WRONG. Thankfully, she was super patient and kind, even though she was clearly the ONLY one making drinks and it was really busy. She remade my Vanilla Iced Latte without any attitude, which I appreciated.
But honestly, this wasn’t just about my order. I saw MULTIPLE CUSTOMERS dealing with WRONG ORDERS that day, and all of it seemed to be because of NAVPREET ringing things in incorrectly. She was also on her PHONE or TABLET while there was a BIG LINEUP, and instead of apologizing or helping, she actually ARGUED and RAISED HER VOICE at the girl fixing her mistakes — in front of everyone.
This kind of thing doesn’t seem like a one-time slip-up. It looked like a regular HABIT and it was really frustrating to watch, especially when people are WAITING and staff are clearly trying their best to clean up the mess.
Please take this seriously. It’s affecting the customer experience and putting pressure on the team. Thanks for taking the time to read this.
Atmosphere: 1
Food: 1
Service: 1
this is by far the most unorganized, slow Tim Hortons location I have ever been to. Every time I have ordered there my order has been wrong. I ask for an everything bagel, I get a plain bagel. I ask for steeped tea, I get a coffee. I have waited 35 minutes for a sandwich, which defeats the whole purpose of fast food. I get that it's busy with students and such but I have been to the Tims at UBC and they have never messed up an order and are always less than 15 minutes. There is always one lady worker there that is yelling at other staff members to 'get out of her way' and such. the other workers look very stressed and not happy to be there. They either need a new way of managing stress and orders or more workers or something. Every time I go I am not impressed with the service.
Atmosphere: 1
Food: 3
Service: 1
I ordered an iced cap and was advised only after paying that they did not have the standard creamer with which to make it.
I was offered alternatives, such as oak milk or standard milk, but this really was a conversation that should have been had before I was asked to pay, not after.
I requested a refund and departed.
Service: 1
This review is specific to evening times. BCIT operates part-time classes on a daily basis from 6-9pm yet this location seldom has enough stock to meet the needs of their customers. Basic items like bagels, donuts are apparently always sold out due to morning rush. As a owner if you would like more revenue wouldn't you want to have enough supply for the demand that can be expected on a daily basis. Frequently this location is understaffed too with lines of part-time students waiting for mediocre food and service.
Atmosphere: 2
Food: 3
Service: 3
I ordered 2 herb and garlic pastry which were not heated at all and when i asked them to heat it they told me to heat them in a smelly and unhygienic microwave
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
No iced coffee or pizza.
Don’t bother using the mobile app to order. They either forget about it or finish 20 minutes past the pickup time. Very ridiculous since they are serving for students with tight schedules. 👎
Service: 1
Most of the employees here are kind. However, I had a frustrating experience when I ordered through the mobile app. I was about 10 minutes late picking up my order, and when I arrived, they had completely lost it and didn’t even have a record of my receipt. I understand they were busy, and I was late, so I can see how things like this might happen. What I don’t understand is the attitude I received.
One of the employees told me that I was too late and should be on time next time. She pointed to the time I placed my order, which was 30 minutes earlier, but my scheduled pick-up time was actually 20 minutes later, meaning I was only 10 minutes late. I had selected the right pick-up time in the app, so the times didn’t match exactly. Despite explaining this, the employee insisted I was at fault for being too late, without acknowledging the correct pick-up time.
Is being 10 minutes late really enough to receive complaints from the staff, especially in front of other customers? I don’t understand why I was singled out for an issue caused by Tim Hortons’ system.
Atmosphere: 1
Food: 5
Service: 1
Ended up waiting 25 minutes for an order, whch in the end was wrong. Should have asked for a refund. Food was good though
Atmosphere: 2
Food: 2
Service: 1
I was at this location waiting in line to order around 6:30 PM on September 25. I was the only one in line and was supposed to be called next when suddenly a man budged in front of me. Not only was your cashier okay with that, but when I told her I was in line ahead of him, she actually smiled at me and continued to take the man's order. This is very poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Very long wait time. Imagine waiting 25 minutes for old, hard bread and barely any sauce. Burnt smelling chicken meaning they just heated it quickly and served me.
Staff gossips about me in Punjabi, so since then I stopped going. I now go to the stand across cuz they have better food and better, actual Canadian staff
Atmosphere: 1
Food: 1
Service: 1
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