Don’t bother using the mobile app to order. They either forget about it or finish 20 minutes past the pickup time. Very ridiculous since they are serving for students with tight schedules. 👎
Service: 1
Alan Rozmann
Most of the employees here are kind. However, I had a frustrating experience when I ordered through the mobile app. I was about 10 minutes late picking up my order, and when I arrived, they had completely lost it and didn’t even have a record of my receipt. I understand they were busy, and I was late, so I can see how things like this might happen. What I don’t understand is the attitude I received.
One of the employees told me that I was too late and should be on time next time. She pointed to the time I placed my order, which was 30 minutes earlier, but my scheduled pick-up time was actually 20 minutes later, meaning I was only 10 minutes late. I had selected the right pick-up time in the app, so the times didn’t match exactly. Despite explaining this, the employee insisted I was at fault for being too late, without acknowledging the correct pick-up time.
Is being 10 minutes late really enough to receive complaints from the staff, especially in front of other customers? I don’t understand why I was singled out for an issue caused by Tim Hortons’ system.
Atmosphere: 1
Food: 5
Service: 1
Kai Buysse
Ended up waiting 25 minutes for an order, whch in the end was wrong. Should have asked for a refund. Food was good though
Atmosphere: 2
Food: 2
Service: 1
Aelliseu Arisu
I was at this location waiting in line to order around 6:30 PM on September 25. I was the only one in line and was supposed to be called next when suddenly a man budged in front of me. Not only was your cashier okay with that, but when I told her I was in line ahead of him, she actually smiled at me and continued to take the man's order. This is very poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Abeer Haroon
Very long wait time. Imagine waiting 25 minutes for old, hard bread and barely any sauce. Burnt smelling chicken meaning they just heated it quickly and served me.
Staff gossips about me in Punjabi, so since then I stopped going. I now go to the stand across cuz they have better food and better, actual Canadian staff
Atmosphere: 1
Food: 1
Service: 1
T
Relaying a coworker's experience as they don't use this app:
Had to reiterate a small order (just 3 items) several times. Food was wrong, drink was wrong (ordered black coffee got cream and sugar). Didn't have the time to say anything without missing class. Skip here unless you're that desperate.
Atmosphere: 2
Food: 1
Service: 1
Joshua Song
can't use app here.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Bacon Egg and Cheese Wrap with Stale Spuds
Aleksandr Sokolov
Limited selection is why 3 stars only. Average Tims overall.
Atmosphere: 4
Food: 4
Service: 4
samual blackboy
Staff always gossips about me and others in Punjabi. Long wait time.
Atmosphere: 1
Food: 1
Service: 1
John Benedek
Good place, you can sit in and do stuff. There is another Tim's on campus, more of just an express lane at a cafeteria, and it's more crowded. You get to kick back and relax. Faster service here.
No iced coffee or pizza.
Don’t bother using the mobile app to order. They either forget about it or finish 20 minutes past the pickup time. Very ridiculous since they are serving for students with tight schedules. 👎
Service: 1
Most of the employees here are kind. However, I had a frustrating experience when I ordered through the mobile app. I was about 10 minutes late picking up my order, and when I arrived, they had completely lost it and didn’t even have a record of my receipt. I understand they were busy, and I was late, so I can see how things like this might happen. What I don’t understand is the attitude I received.
One of the employees told me that I was too late and should be on time next time. She pointed to the time I placed my order, which was 30 minutes earlier, but my scheduled pick-up time was actually 20 minutes later, meaning I was only 10 minutes late. I had selected the right pick-up time in the app, so the times didn’t match exactly. Despite explaining this, the employee insisted I was at fault for being too late, without acknowledging the correct pick-up time.
Is being 10 minutes late really enough to receive complaints from the staff, especially in front of other customers? I don’t understand why I was singled out for an issue caused by Tim Hortons’ system.
Atmosphere: 1
Food: 5
Service: 1
Ended up waiting 25 minutes for an order, whch in the end was wrong. Should have asked for a refund. Food was good though
Atmosphere: 2
Food: 2
Service: 1
I was at this location waiting in line to order around 6:30 PM on September 25. I was the only one in line and was supposed to be called next when suddenly a man budged in front of me. Not only was your cashier okay with that, but when I told her I was in line ahead of him, she actually smiled at me and continued to take the man's order. This is very poor customer service.
Atmosphere: 1
Food: 1
Service: 1
Very long wait time. Imagine waiting 25 minutes for old, hard bread and barely any sauce. Burnt smelling chicken meaning they just heated it quickly and served me.
Staff gossips about me in Punjabi, so since then I stopped going. I now go to the stand across cuz they have better food and better, actual Canadian staff
Atmosphere: 1
Food: 1
Service: 1
Relaying a coworker's experience as they don't use this app:
Had to reiterate a small order (just 3 items) several times. Food was wrong, drink was wrong (ordered black coffee got cream and sugar). Didn't have the time to say anything without missing class. Skip here unless you're that desperate.
Atmosphere: 2
Food: 1
Service: 1
can't use app here.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Bacon Egg and Cheese Wrap with Stale Spuds
Limited selection is why 3 stars only. Average Tims overall.
Atmosphere: 4
Food: 4
Service: 4
Staff always gossips about me and others in Punjabi. Long wait time.
Atmosphere: 1
Food: 1
Service: 1
Good place, you can sit in and do stuff. There is another Tim's on campus, more of just an express lane at a cafeteria, and it's more crowded. You get to kick back and relax. Faster service here.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Exceptionally slow. Seems they hate their jobs and customers.
Atmosphere: 2
Food: 3
Service: 1
I mobile order when I'm walking across campus and by the time I get there its ready for me to grab so I'm not late to class. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Sooo bad service the staff served cold pastries and 4 cheese twist . So disappointing
Atmosphere: 1
Food: 1
Service: 1
No Tim Hortons here
This location shows open hrs until 7pm but it was closed at 4.05 when I visited
Loading...