I hope the staff here gets paid extra, because they work extra hard to feed us students.
Atmosphere: 3
Food: 4
Service: 5
amir sajadipour
You can try it every day
Atmosphere: 4
Food: 4
Service: 5
Lily
Great coffee and baked goods
Atmosphere: 5
Food: 5
Service: 5
Joseph Kwok
0 effort put in by almost every employee there. They just stand around gossiping, 1 person working on orders and the food you get is just thrown together with no care about quality or appearance
Atmosphere: 1
Food: 1
Service: 1
runte
Staff are quite polite and serve your coffee fresh. However with the nature of food availability on this campus I’m giving it a 2 star review. They quite literally have a sticker saying “all day breakfast” on the outside and the actual semi-nutritional foods are gone just a couple hours before the store itself closes. If you’re looking for something at any time of day I would highly suggest going across the way to the BCIT Stand as they have a somewhat palatable selection contrary to Tim’s.
I’d only ever tell someone to go to Tim’s for coffee or pastries. Nothing else.
Atmosphere: 3
Food: 2
Service: 5
joaquin paredes
It just takes so long to get anything. The fact that food comes before drinks is also crazy
abdul wahab
This location is soo good very clean staff are friendly and rishab was so helpful and kind I wanted to share my experience so they could benefit
Jake
One of you should learn manners
Atmosphere: 2
Food: 2
Service: 1
H.P Lovecraft
I don't understand why this one doesn't have ice office?
Atmosphere: 1
Food: 1
Service: 1
Awani Sethi
Hey I am the regular customer I always order mocha ice cape. All the time the coffee is very good but this time I specially told them to add extra cream in my coffee they didn’t added I don’t know the name of the boy but that was the 2nd time happened with me. Last time also I ordered the medium size it was same I am so sorry from the next time I am not gonna come here 🥹
I just wanted to share my experience from yesterday. I’m a regular customer at this location, and honestly, I was really disappointed this time.
I ordered a Vanilla Iced Latte and a Mocha Iced Cappuccino. The cashier, NAVPREET, didn’t give me a receipt or order number and just moved on to the next person. When I got my drinks, both were Iced Cappuccinos. I asked the girl who was making the drinks (not sure of her name) and she showed me the slip — both drinks were punched in WRONG. Thankfully, she was super patient and kind, even though she was clearly the ONLY one making drinks and it was really busy. She remade my Vanilla Iced Latte without any attitude, which I appreciated.
But honestly, this wasn’t just about my order. I saw MULTIPLE CUSTOMERS dealing with WRONG ORDERS that day, and all of it seemed to be because of NAVPREET ringing things in incorrectly. She was also on her PHONE or TABLET while there was a BIG LINEUP, and instead of apologizing or helping, she actually ARGUED and RAISED HER VOICE at the girl fixing her mistakes — in front of everyone.
This kind of thing doesn’t seem like a one-time slip-up. It looked like a regular HABIT and it was really frustrating to watch, especially when people are WAITING and staff are clearly trying their best to clean up the mess.
Please take this seriously. It’s affecting the customer experience and putting pressure on the team. Thanks for taking the time to read this.
Atmosphere: 1
Food: 1
Service: 1
Lauryn Elizabeth
this is by far the most unorganized, slow Tim Hortons location I have ever been to. Every time I have ordered there my order has been wrong. I ask for an everything bagel, I get a plain bagel. I ask for steeped tea, I get a coffee. I have waited 35 minutes for a sandwich, which defeats the whole purpose of fast food. I get that it's busy with students and such but I have been to the Tims at UBC and they have never messed up an order and are always less than 15 minutes. There is always one lady worker there that is yelling at other staff members to 'get out of her way' and such. the other workers look very stressed and not happy to be there. They either need a new way of managing stress and orders or more workers or something. Every time I go I am not impressed with the service.
Atmosphere: 1
Food: 3
Service: 1
Neo Caines
I ordered an iced cap and was advised only after paying that they did not have the standard creamer with which to make it.
I was offered alternatives, such as oak milk or standard milk, but this really was a conversation that should have been had before I was asked to pay, not after.
I requested a refund and departed.
Service: 1
S Verma
This review is specific to evening times. BCIT operates part-time classes on a daily basis from 6-9pm yet this location seldom has enough stock to meet the needs of their customers. Basic items like bagels, donuts are apparently always sold out due to morning rush. As a owner if you would like more revenue wouldn't you want to have enough supply for the demand that can be expected on a daily basis. Frequently this location is understaffed too with lines of part-time students waiting for mediocre food and service.
Atmosphere: 2
Food: 3
Service: 3
Ivraj Dhami
I ordered 2 herb and garlic pastry which were not heated at all and when i asked them to heat it they told me to heat them in a smelly and unhygienic microwave
I hope the staff here gets paid extra, because they work extra hard to feed us students.
Atmosphere: 3
Food: 4
Service: 5
You can try it every day
Atmosphere: 4
Food: 4
Service: 5
Great coffee and baked goods
Atmosphere: 5
Food: 5
Service: 5
0 effort put in by almost every employee there. They just stand around gossiping, 1 person working on orders and the food you get is just thrown together with no care about quality or appearance
Atmosphere: 1
Food: 1
Service: 1
Staff are quite polite and serve your coffee fresh. However with the nature of food availability on this campus I’m giving it a 2 star review. They quite literally have a sticker saying “all day breakfast” on the outside and the actual semi-nutritional foods are gone just a couple hours before the store itself closes. If you’re looking for something at any time
of day I would highly suggest going across the way to the BCIT Stand as they have a somewhat palatable selection contrary to Tim’s.
I’d only ever tell someone to go to Tim’s for coffee or pastries. Nothing else.
Atmosphere: 3
Food: 2
Service: 5
It just takes so long to get anything. The fact that food comes before drinks is also crazy
This location is soo good very clean staff are friendly and rishab was so helpful and kind I wanted to share my experience so they could benefit
One of you should learn manners
Atmosphere: 2
Food: 2
Service: 1
I don't understand why this one doesn't have ice office?
Atmosphere: 1
Food: 1
Service: 1
Hey I am the regular customer I always order mocha ice cape.
All the time the coffee is very good but this time I specially told them to add extra cream in my coffee they didn’t added I don’t know the name of the boy but that was the 2nd time happened with me. Last time also I ordered the medium size it was same I am so sorry from the next time I am not gonna come here 🥹
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
ATTENTION TIM HORTONS,
I just wanted to share my experience from yesterday. I’m a regular customer at this location, and honestly, I was really disappointed this time.
I ordered a Vanilla Iced Latte and a Mocha Iced Cappuccino. The cashier, NAVPREET, didn’t give me a receipt or order number and just moved on to the next person. When I got my drinks, both were Iced Cappuccinos. I asked the girl who was making the drinks (not sure of her name) and she showed me the slip — both drinks were punched in WRONG. Thankfully, she was super patient and kind, even though she was clearly the ONLY one making drinks and it was really busy. She remade my Vanilla Iced Latte without any attitude, which I appreciated.
But honestly, this wasn’t just about my order. I saw MULTIPLE CUSTOMERS dealing with WRONG ORDERS that day, and all of it seemed to be because of NAVPREET ringing things in incorrectly. She was also on her PHONE or TABLET while there was a BIG LINEUP, and instead of apologizing or helping, she actually ARGUED and RAISED HER VOICE at the girl fixing her mistakes — in front of everyone.
This kind of thing doesn’t seem like a one-time slip-up. It looked like a regular HABIT and it was really frustrating to watch, especially when people are WAITING and staff are clearly trying their best to clean up the mess.
Please take this seriously. It’s affecting the customer experience and putting pressure on the team. Thanks for taking the time to read this.
Atmosphere: 1
Food: 1
Service: 1
this is by far the most unorganized, slow Tim Hortons location I have ever been to. Every time I have ordered there my order has been wrong. I ask for an everything bagel, I get a plain bagel. I ask for steeped tea, I get a coffee. I have waited 35 minutes for a sandwich, which defeats the whole purpose of fast food. I get that it's busy with students and such but I have been to the Tims at UBC and they have never messed up an order and are always less than 15 minutes. There is always one lady worker there that is yelling at other staff members to 'get out of her way' and such. the other workers look very stressed and not happy to be there. They either need a new way of managing stress and orders or more workers or something. Every time I go I am not impressed with the service.
Atmosphere: 1
Food: 3
Service: 1
I ordered an iced cap and was advised only after paying that they did not have the standard creamer with which to make it.
I was offered alternatives, such as oak milk or standard milk, but this really was a conversation that should have been had before I was asked to pay, not after.
I requested a refund and departed.
Service: 1
This review is specific to evening times. BCIT operates part-time classes on a daily basis from 6-9pm yet this location seldom has enough stock to meet the needs of their customers. Basic items like bagels, donuts are apparently always sold out due to morning rush. As a owner if you would like more revenue wouldn't you want to have enough supply for the demand that can be expected on a daily basis. Frequently this location is understaffed too with lines of part-time students waiting for mediocre food and service.
Atmosphere: 2
Food: 3
Service: 3
I ordered 2 herb and garlic pastry which were not heated at all and when i asked them to heat it they told me to heat them in a smelly and unhygienic microwave
Atmosphere: 5
Food: 5
Service: 1
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