Tim Hortons
4512 Lougheed Hwy., Burnaby
(604) 294-0471
Recent Reviews
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Insane the difference between the Filipino crew and the Indian crew.. always a pleasure when the Filipino ladies take my order, can’t say the same for the Indian lady unfortunately.
Atmosphere: 3
Food: 3
Service: 3
I don’t usually leave reviews, but today’s visit to this Tim Hortons was terrible. We ordered 4 drinks, and not a single one was made properly. Nothing was stirred, everything tasted off, and when we asked about it, the employee just handed us a stir stick instead of fixing the drinks.
On top of that, the sugar was still way too low, and when we mentioned it, he told us we should “order more sugar next time.” That’s ridiculous — every other Tims manages to get it right without any issue. The employee was unpleasant, rude, and arrogant, and honestly didn’t seem to care at all.
Really disappointing service. Won’t be coming back to this location anytime soon.
Watered down coffee
Atmosphere: 3
Food: 2
Service: 4
Because it is a small part of the gas station its hard to creat an atmosphere. I liked the convenience of the location. The ladies made it a joy to get my tea every morning. No mistake with the order and fast service.
Atmosphere: 3
Food: 5
Service: 4
It takes a long time, and when you want one thing, they give you something else — they waste a lot of time like that.
I order iced coffee every time. The coffee is always consistent. Even the place is usually busy, the crew is very fast.
Atmosphere: 5
Food: 5
Service: 5
Rahul is awesome guy, service is excellent
Atmosphere: 5
Food: 5
Service: 5
There was some big blonde lady instructing staff and barking orders....all the white she had no hair tie or hair net...big head of dyed blond hair flying around the food prep area....no wonder Tim's sucks,the upper mgmt is teaching poor behavior
Atmosphere: 1
Food: 1
Service: 1
Tim Hortons team is very friendly and efficient. Dilpreet (who works in the mornings) always greets me with a beautiful smile and positive attitude. Thank you
Atmosphere: 4
Food: 5
Service: 5
Ordered many times from them with uber and my orders are usually wrong.
From wrong bread to missing items like sausage or bacon.. or getting someone else's order.
The staff needs better training reading orders correctly. This is unacceptable.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Love this location. They always remember my order, drink/food is consistent, and they are all pleasant.
Atmosphere: 5
Food: 5
Service: 5
I went to this Tim Hortons around 1 PM today and had a terrible experience. There was just one person ahead of me in line, and both of us ended up walking out because no one came to assist. One staff member was busy brooming, and the other completely ignored us—not even a simple acknowledgment. This level of poor customer service is absolutely unacceptable. If you can't attend to your customers, you might as well shut the place down. Either Tim Hortons doesn’t pay its employees enough to care, or they’re just hiring the wrong kind of people. Very disappointing.
Service: 1
The service was disaster, Crew behave like they own this Tiny Tim Hortons. Even supervisor are useless. Never coming back here. Dont waste your time visiting here. You will regret it. This time hortons shouldn't exist here. Zero Customer Service etiquettes to Staff and Management.
Atmosphere: 1
Food: 1
Service: 1
It's always crowded but the service is faster than in other places, the food is what you expect from a Tim Hortons, the coffee is good, in this one they listen to what you order (sometimes they won't). But as an everyday fast coffee, it's good.
Atmosphere: 4
Food: 4
Service: 4
🥤 Inconsistent drinks, but quick service.
The taste of the drinks really depends on who's working that day—sometimes they're great, other times just average.
It often gets crowded because of the line from the neighboring shop. The place isn’t very clean, and there’s no seating area.
On the bright side, there’s parking available and they prepare orders quickly. Just be aware that there are often quite a few homeless individuals around the area.
Atmosphere: 3
Food: 4
Service: 4
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