The regular staff here are always great, friendly, and make consistent coffees and sandwiches. They are 5 stars.
I don't often leave reviews but there's some staff I see at weekends and today was the second time I had to throw out a coffee in the past while.
Some cold brews like the caramel toffee are meant to be half and half - but it's just slapped together and the cream was actually clumpy. It tasted horrible. Disgusting.
Jasnoor Singh Uppal
They didnt add a product i ordered through skip. And left a note. No call no thing? Excuse me? I paid for this. I would have expected a call for either a replacement or cancellation.
Atmosphere: 1
Food: 1
Service: 1
Bernard K
It's a Tim Hortons! The food will always okay with their timbits, donuts, etc. It's a take-out place, but they have some seating in front as part of the mall. It's the only Tim Hortons in the area, so no choice!
Atmosphere: 2
Food: 4
Service: 3
The Guide
The famous 'Timmies' coffee and donuts. This restaurant a small take-out location. It is conveniently located right in Brentwood Mall. Underground parking (paid). They have the full range of items. #letsguide #donuts #Burnaby #Brentwood
w miller
Great location, fast service
Braeden Arbour
All the staff here are great, I come here every day and sometimes they know my order better than I do
Mahip S. Sekhon
They follow the instructions. Best Tim Horton ever. Extra butter actually means extra butter here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
C N
We just called your head office and filed a complaint on Wed, Dec 4. I ordered the cappuccino with croissant which I activated the offer. I used my app to scan and paid. I asked the cashier why it's so much and I activated the offer. She said the system didn't work and there was nothing she could do. I just let go.
Then, my husband used his app to order the breakfast combo. When he looked at the receipt, he said hash brown was missing. The lady with eye glasses preparing beverage yelled at him and said he didn't ordered clearly. My husband said it's not the first time. He even showed the cashier the offer details on the app before he ordered. That staff yelled him back like he was a beggar asking for free food.
Both your scanner and your staff are total failures. We won't come back and you don't care because your staff said they were too busy!
Great experience with the whole staff. Alqays gets my order right and never have ti wait a long time. Olive took my order and was super quick and a great listener
Atmosphere: 5
Food: 5
Service: 5
Jay P (JP)
Good fast service, the only downside that opens late according to mall timings such as 9am. Unfortunately I live here and work from home and the timings do t work very well. When they do I always go here as super cocninevent location at
Atmosphere: 5
Food: 5
Service: 5
Mika C
Staff are fine, food is what you expect. Main problem is online orders are never called out, and are also placed at the same area as the cashier, so you have to interrupt other patrons to get your online order. WIsh they could fix this process.
Atmosphere: 3
Food: 4
Service: 3
Alejandra Valencia
I don’t know why orders are often wrong. Ordered a simply sausage sandwich. Which I got without sausage. Please hire people who are capable of reading orders or train them properly. It’s annoying when even the basics of an order are wrong.
The regular staff here are always great, friendly, and make consistent coffees and sandwiches. They are 5 stars.
I don't often leave reviews but there's some staff I see at weekends and today was the second time I had to throw out a coffee in the past while.
Some cold brews like the caramel toffee are meant to be half and half - but it's just slapped together and the cream was actually clumpy. It tasted horrible. Disgusting.
They didnt add a product i ordered through skip. And left a note. No call no thing? Excuse me? I paid for this. I would have expected a call for either a replacement or cancellation.
Atmosphere: 1
Food: 1
Service: 1
It's a Tim Hortons! The food will always okay with their timbits, donuts, etc. It's a take-out place, but they have some seating in front as part of the mall. It's the only Tim Hortons in the area, so no choice!
Atmosphere: 2
Food: 4
Service: 3
The famous 'Timmies' coffee and donuts. This restaurant a small take-out location. It is conveniently located right in Brentwood Mall. Underground parking (paid). They have the full range of items. #letsguide #donuts #Burnaby #Brentwood
Great location, fast service
All the staff here are great, I come here every day and sometimes they know my order better than I do
They follow the instructions. Best Tim Horton ever. Extra butter actually means extra butter here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
We just called your head office and filed a complaint on Wed, Dec 4. I ordered the cappuccino with croissant which I activated the offer. I used my app to scan and paid. I asked the cashier why it's so much and I activated the offer. She said the system didn't work and there was nothing she could do. I just let go.
Then, my husband used his app to order the breakfast combo. When he looked at the receipt, he said hash brown was missing. The lady with eye glasses preparing beverage yelled at him and said he didn't ordered clearly. My husband said it's not the first time. He even showed the cashier the offer details on the app before he ordered. That staff yelled him back like he was a beggar asking for free food.
Both your scanner and your staff are total failures. We won't come back and you don't care because your staff said they were too busy!
Atmosphere: 1
Food: 4
Service: 1
Horton is
Atmosphere: 1
Food: 3
Service: 2
Charged me .10 cents for water.
Restaurantji Recommends
best tim hortons in burnaby or vancouver
Atmosphere: 5
Food: 5
Service: 5
Great experience with the whole staff. Alqays gets my order right and never have ti wait a long time. Olive took my order and was super quick and a great listener
Atmosphere: 5
Food: 5
Service: 5
Good fast service, the only downside that opens late according to mall timings such as 9am. Unfortunately I live here and work from home and the timings do t work very well. When they do I always go here as super cocninevent location at
Atmosphere: 5
Food: 5
Service: 5
Staff are fine, food is what you expect. Main problem is online orders are never called out, and are also placed at the same area as the cashier, so you have to interrupt other patrons to get your online order. WIsh they could fix this process.
Atmosphere: 3
Food: 4
Service: 3
I don’t know why orders are often wrong. Ordered a simply sausage sandwich. Which I got without sausage. Please hire people who are capable of reading orders or train them properly. It’s annoying when even the basics of an order are wrong.
Food: 1
Service: 1
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