White Spot Metrotown

5550 Kingsway, Burnaby
(604) 434-6668

Recent Reviews

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Sheila Noronha Franca

I highly recommend this place, they are really kind and always willing to serve. The food is delicious and everything is always clean. The host Isabelle is really kind and friendly.

Parking: Easy to park and it is free.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad, Fries, Burger

Taylor Kirkland

Even after getting a response here and emailing the email given, I have yet to receive a response back. Really unprofessional

I tried reaching out to the general manager but after no response, I am choosing to share our experience here.

There were multiple issues throughout our visit. From the start, it took quite a while to place a drink order. When my husband tried to order two Bellinis, the server declined, saying it was unnecessary due to the alcohol content. Our drinks often sat empty as we waited for a chance to reorder. When we tried to place our food order, she only took the children’s orders, leading to a delay in ordering for the adults and resulting in staggered meal timing.

Additionally, my sister-in-law requested that the children’s drinks come out with their meals, but they didn’t arrive as asked. I also asked to delay my children’s juice order until they were done eating, but the server insisted on bringing it immediately. When food arrived, there was no cutlery on the table, and when we asked, the utensils were brought without napkins and handled improperly by a team member.

Service didn’t improve as the night went on. There was no table maintenance—items piled up, and our main dishes were simply handed to the nearest person to pass along. Toward the end of the meal, my husband asked for a fourth Bellini, only to be told there was a “three-drink limit.” This felt unnecessary and personal, especially when the server shared her discomfort around serving alcohol due to a past experience.

In all, the experience left us feeling uncomfortable and distracted from what should have been a fun family night out. I appreciate the chance to share this feedback and hope it’s helpful for the future.

Atmosphere: 2

Food: 4

Service: 1

Frederick Pearce

Prairie professionals very helpful and respectful love everyone keep up the good work

Kid-friendliness: I'm not sure there was no kids there at the time I was there but I haven't been there for a while the last time I was there was one West Broadway and they had lost the kids at that time and everybody was very patient and understanding

Wheelchair accessibility: They have a disability button at the front door so people coming in wheelchair scooters so on and so on lots of wide miles they remove chairs for wheelchairs who won the table so yes very wheelchair acceptable

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger

Alexandra Grant

Good service, good food, no complaints!

Kid-friendliness: Very family-oriented.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: The Legendary

Lori Pederson

Consistently good food. Good management and happy staff.

Wheelchair accessibility: This White Spot on Kingsway finally installed push button exterior access. So that disabled guests can gain access independant of others.

Pam Delfino

Enjoyed a lovely family dinner here - delicious food, friendly service, and overall great experience! Fish and chips were fantastic!

Atmosphere: 5

Food: 5

Service: 5

NC

I only do pick up orders from this location because I would not dine in. Whenever I pick up, I notice customers struggle to catch the employees attention for service. Even with pick up, there is no host each time. Today, 4 employees walked by me without acknowledging me so I stood there just waiting. When someone approached, despite me being right at the counter, I was ignored and others were helped. Of course this is on the other customer as well for budging. I would happily go to another location if there was one closer.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: Fries, Burger

Shannon Davies

Our main dish arrived prior to our soup appetizer. About five minutes prior. Ordered special turkey dinner, carrots crunchy, gravy was on the light size could have used much more, cost extra$9 for second individual pie. Taste overall was good.

Wheelchair accessibility: Not enough stalls saw only 2 but able to find parking that I could snuggle up to curb so passenger could exit the vehicle.

Atmosphere: 3

Food: 4

Service: 2

Laurel Singh

We love white spot and come here again and again!

Kid-friendliness: They have the coloring menu with crayons for kids and it kept our daughter occupied and happy

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fries, Burger

Ånna Evjen

Came for lunch in a hurry, trying to catch the ferry. Staff were super quick and friendly. Really appreciated the service we received. :) Just sad that the fry serving keeps shrinking. Seems to be a White Spot problem in general.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries

D Bourassa

Neighbourhood favorite place.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Burger

Cris Reis

That place never disappoints me. Beautiful atmosphere, excellent waitress, and tasty food!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nat's Hearty Breakfast - With Pancakes, Chicken & Mushroom Fettuccine Alfredo, Burger, The Legendary

Hillbillytc

The atmosphere is a little loud during rush hr. The food was okay a little salty. Lots of GF options. Charlotte was amazing. She really knew about food allergies.

Dietary restrictions: Gluten free options

Wheelchair accessibility: Easy access.

Atmosphere: 3

Food: 3

Service: 5

Linda Barrett

Asked for table, not a booth-fine
hostess brought silverware but no menus. Table was extremely wobbly. She made a few trips to try and fix table with folded paper but still no menus. Had to ask. This couldn't be the first time dealing with table? Had a toddler. Had to ask for booster seat. Most places ask if one needed as soon as they see a toddler. Finally ordered. Food was brought out. Kids never got their drinks. Had to ask. No quality check. No offer of coffee refill, water etc
Sorry but $100 for 2 adults (I had soup and salad) and 2 kids who had pirate packs is just too much. The best deal is the pirate pack at $11. Overall quality has slipped. Service sucked and I won't be going back.
Used to love white spot.
Went there because there were big lines at our other choices. I understand why there was no line up

Atmosphere: 2

Food: 2

Service: 1

Amit Patel

Excellent all around service. If your looking for beverage suggestions or something to snack on, my server Charlotte was very helpful in my past few visits. Manager Michelle is always greeting customers with a warm smile ? If you need a sporting events up on tube, don't be shy, ask Michelle!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Kennebec Fries, Signature White Spot Soup, Poutine

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