Waited 2.5 hours, got the wrong food, and the food we did get sucked. Fried rice was soggy, and the wontons were rubber. Womp womp. Probably skip this place.
We were not sure about coming in because of the google rating to be honest, but that would be a huge mistake! Very kind service, GREAT FOOD and big portions for a good price. The duck on vermicelli noodles was 11/10, fish sauce was different than I am used to - much better. Fried rice with chicken, shrims and pineapple was literally like in Thailand. Will be definitely back!
Atmosphere: 5
Food: 5
Service: 5
Pat L'Hirondelle
I came in rather late, 30 minutes before closing, but still has some great dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork, Egg Rolls with Meat, Chicken Chow Mein and Lemon Chicken
Angela F
Great food, massive portions. Service was great
Atmosphere: 4
Food: 5
Service: 5
Kyle Warkentin
Service good food was way too salty
Atmosphere: 4
Food: 2
Service: 3
Jack G
Had car issues, parked my car in the lot while I attempted to fix the issue so I could start the car, even called the owners to let them know I was coming back for the car and they said that it was all good. They towed my vehicle and when I asked them what happened they informed me they didn’t call it. Tow company has records of them calling to remove my car :)
Service: 1
Lois F
Tastes great - excellent buffet!
Catherine Fright
Fab food and the service lovely.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork
Andy Fright
Really don’t understand why this restaurant has such a low rating! Absolutely stunning meal, best value for money over the past two weeks of eating out across BC….Excellent staff who are incredibly friendly. Simply cannot find fault in any way.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork, Beef Chop Suey
Rebekah
AMAZING FOOD AND SERVICE. Tho the plates were a lil dirty after I ate all of my food and the bathrooms are a lil bit dirty but over all 5 stars
Ordered $150 worth of food and it took over 3.5 hours to be delivered. 10 minute drive from the restaurant, and was told the driver was on his way multiple times 1.5 hours after ordering, 2.5 hours after ordering and finally got the food damn near 4 hours later. Cold. Worst delivery service and communication I’ve ever dealt with. Complete joke
Service: 1
Allan Co
Went for the dinner buffet which seems to be on weekends only. It was good, typical basic Canadian Chinese buffet offerings. But the good thing is, the night we went there was BBQ pork and also huge pork ribs. Not sure if that's part of the weekly fare but we were pleasantly surprised. We had our fill and left full and bloated lol ? would visit again when Chinese craving hits.
Atmosphere: 4
Food: 4
Service: 5
Jamie MacDonald
Singapore Noodles were great, made just the way I wanted. The server was overworked and that was not her fault.
Atmosphere: 3
Food: 4
Service: 2
Nik Galego
New favorite place for takeout or dining in. The food has FLAVOUR! Dining in here was pleasant and the bathrooms are super fancy. One suggestion for the owners and staff here though, be careful how much you demand a tip from customers. Tipping should be voluntary for good service and not a requirement.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sweet and Sour Pork, BBQ Pork Fried Rice, Beef Chop Suey, Shrimp Fried Rice, Honey Garlic Pork and Special BBQ Pork Fried Rice
Ian Robert Jones
FYI If you are a customer at the Bamboo Inn be aware that tipping is mandatory on orders you pick-up. In fact it would be better to think of it as a mandatory SERVICE CHARGE. It is not a TIP as a tip is a voluntary amount that you get to decide. I say this because last night I ordered some food for pick-up, went and got it and paid for it, only to have the hostess refuse to give me my change. The bill was $16.70. I gave the hostess Emily $20. She smiled and said "Thanks have a good night." I realized that she intended to keep the rest. But I wanted my change. So I asked for it. When I did, Emily refused. In fact she became hostile and blurted out "The last 3 times you have come in here you have not left a tip and I am taking this money, you need to leave a tip." I was taken aback by her rude tone but managed to say to Emily that I don't tip on pick-up orders because it hasn't been established that I should. FULL DISCLOSURE: I'm not sure what the protocol is about tipping on take-out orders. Pick-up service took off during COVID and has now become quite common. But food pick-up is not the same as eating at the restaurant. I don't tip at the McDonalds drive through where I pick up food. I don't tip at the Tim Hortons drive-through, Starbucks, Thrifties or any of the host of other places where I am the one picking up food or drink. (Unless I want to). In all areas of life where the act of tipping has been firmly established I routinely tip. In fact it would be great to hear the owners take on tipping on take-out at the Bamboo Inn. Is it mandatory or has Emily overstepped her authority? Either way it must be said that Emily's behaviour was appalling. I've been a loyal customer at the Bamboo Inn for years. To be treated with such disrespect is unacceptable. Emily was angry and upset from the moment I asked for my change. Probably because as she said earlier this was not the first time I had not tipped. But instead of explaining to me what the restaurant's expectations are around tipping on pick-up orders she showered me with verbal abuse. She could've politely told me that tipping on take-out is mandatory, not voluntary, at the Bamboo Inn. Instead she berated me. And even if I am wrong about tipping on take-out, it should be the customer who decides how much of a tip one should give, not Emily. The Bamboo Inn cannot allow its employees to withhold money they feel they deserve unless it is part of a stated policy. Which it is not. (Notwithstanding, it is probably illegal to withhold a customer's change) I finally asked to speak to the manager. Emily said there wasn't one in the restaurant. It was about 8:30pm at night so that may have been true. I asked her one last time for my change, she replied "You can have it if you have the exact right amount on the bill." Fortunately I happened to have the right cash on me and paid her $17 and left. However I will not be going back to the Bamboo Inn which is sad because like many of you reading this I also enjoy the food there. But after this experience I no longer trust the people working at the restaurant and worry that something would be done to my food as a punishment for publically explaining what happened to me. I'm not here to tell you to stop going to the Bamboo Inn. I'm posting in the hope that the Bamboo Inn will clarify with its employees and the public what its expectations are around tipping on take-out orders. I also feel I deserve an apology for how I was treated by Emily. In fact, if I were to receive a sincere apology from Emily I would delete this review. I've always tried to be fair in my interactions with the Bamboo Inn. If I'm wrong about not tipping on take-out orders I can accept that and adapt. What I cannot accept is Emily deciding how I spend my money and being chastised for choosing not to spend it on her.
Waited 2.5 hours, got the wrong food, and the food we did get sucked. Fried rice was soggy, and the wontons were rubber. Womp womp. Probably skip this place.
Food: 1
Service: 1
Recommended dishes: BBQ Pork Fried Rice, Wonton Soup, Shrimp Tempura Udon, Special Chow Mein
We were not sure about coming in because of the google rating to be honest, but that would be a huge mistake! Very kind service, GREAT FOOD and big portions for a good price. The duck on vermicelli noodles was 11/10, fish sauce was different than I am used to - much better. Fried rice with chicken, shrims and pineapple was literally like in Thailand.
Will be definitely back!
Atmosphere: 5
Food: 5
Service: 5
I came in rather late, 30 minutes before closing, but still has some great dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork, Egg Rolls with Meat, Chicken Chow Mein and Lemon Chicken
Great food, massive portions. Service was great
Atmosphere: 4
Food: 5
Service: 5
Service good food was way too salty
Atmosphere: 4
Food: 2
Service: 3
Had car issues, parked my car in the lot while I attempted to fix the issue so I could start the car, even called the owners to let them know I was coming back for the car and they said that it was all good. They towed my vehicle and when I asked them what happened they informed me they didn’t call it. Tow company has records of them calling to remove my car :)
Service: 1
Tastes great - excellent buffet!
Fab food and the service lovely.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork
Really don’t understand why this restaurant has such a low rating! Absolutely stunning meal, best value for money over the past two weeks of eating out across BC….Excellent staff who are incredibly friendly. Simply cannot find fault in any way.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Sweet and Sour Pork, Beef Chop Suey
AMAZING FOOD AND SERVICE. Tho the plates were a lil dirty after I ate all of my food and the bathrooms are a lil bit dirty but over all 5 stars
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Ordered $150 worth of food and it took over 3.5 hours to be delivered. 10 minute drive from the restaurant, and was told the driver was on his way multiple times 1.5 hours after ordering, 2.5 hours after ordering and finally got the food damn near 4 hours later. Cold. Worst delivery service and communication I’ve ever dealt with. Complete joke
Service: 1
Went for the dinner buffet which seems to be on weekends only. It was good, typical basic Canadian Chinese buffet offerings. But the good thing is, the night we went there was BBQ pork and also huge pork ribs. Not sure if that's part of the weekly fare but we were pleasantly surprised. We had our fill and left full and bloated lol ? would visit again when Chinese craving hits.
Atmosphere: 4
Food: 4
Service: 5
Singapore Noodles were great, made just the way I wanted. The server was overworked and that was not her fault.
Atmosphere: 3
Food: 4
Service: 2
New favorite place for takeout or dining in. The food has FLAVOUR! Dining in here was pleasant and the bathrooms are super fancy. One suggestion for the owners and staff here though, be careful how much you demand a tip from customers. Tipping should be voluntary for good service and not a requirement.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sweet and Sour Pork, BBQ Pork Fried Rice, Beef Chop Suey, Shrimp Fried Rice, Honey Garlic Pork and Special BBQ Pork Fried Rice
FYI If you are a customer at the Bamboo Inn be aware that tipping is mandatory on orders you pick-up. In fact it would be better to think of it as a mandatory SERVICE CHARGE. It is not a TIP as a tip is a voluntary amount that you get to decide. I say this because last night I ordered some food for pick-up, went and got it and paid for it, only to have the hostess refuse to give me my change. The bill was $16.70. I gave the hostess Emily $20. She smiled and said "Thanks have a good night." I realized that she intended to keep the rest. But I wanted my change. So I asked for it. When I did, Emily refused. In fact she became hostile and blurted out "The last 3 times you have come in here you have not left a tip and I am taking this money, you need to leave a tip." I was taken aback by her rude tone but managed to say to Emily that I don't tip on pick-up orders because it hasn't been established that I should. FULL DISCLOSURE: I'm not sure what the protocol is about tipping on take-out orders. Pick-up service took off during COVID and has now become quite common. But food pick-up is not the same as eating at the restaurant. I don't tip at the McDonalds drive through where I pick up food. I don't tip at the Tim Hortons drive-through, Starbucks, Thrifties or any of the host of other places where I am the one picking up food or drink. (Unless I want to). In all areas of life where the act of tipping has been firmly established I routinely tip. In fact it would be great to hear the owners take on tipping on take-out at the Bamboo Inn. Is it mandatory or has Emily overstepped her authority? Either way it must be said that Emily's behaviour was appalling. I've been a loyal customer at the Bamboo Inn for years. To be treated with such disrespect is unacceptable. Emily was angry and upset from the moment I asked for my change. Probably because as she said earlier this was not the first time I had not tipped. But instead of explaining to me what the restaurant's expectations are around tipping on pick-up orders she showered me with verbal abuse. She could've politely told me that tipping on take-out is mandatory, not voluntary, at the Bamboo Inn. Instead she berated me. And even if I am wrong about tipping on take-out, it should be the customer who decides how much of a tip one should give, not Emily. The Bamboo Inn cannot allow its employees to withhold money they feel they deserve unless it is part of a stated policy. Which it is not. (Notwithstanding, it is probably illegal to withhold a customer's change) I finally asked to speak to the manager. Emily said there wasn't one in the restaurant. It was about 8:30pm at night so that may have been true. I asked her one last time for my change, she replied "You can have it if you have the exact right amount on the bill." Fortunately I happened to have the right cash on me and paid her $17 and left. However I will not be going back to the Bamboo Inn which is sad because like many of you reading this I also enjoy the food there. But after this experience I no longer trust the people working at the restaurant and worry that something would be done to my food as a punishment for publically explaining what happened to me. I'm not here to tell you to stop going to the Bamboo Inn. I'm posting in the hope that the Bamboo Inn will clarify with its employees and the public what its expectations are around tipping on take-out orders. I also feel I deserve an apology for how I was treated by Emily. In fact, if I were to receive a sincere apology from Emily I would delete this review. I've always tried to be fair in my interactions with the Bamboo Inn. If I'm wrong about not tipping on take-out orders I can accept that and adapt. What I cannot accept is Emily deciding how I spend my money and being chastised for choosing not to spend it on her.
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