Love Tandoori paneer pizza, i usually went to Richmond location. First time order pizza from this location. Good taste and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tandoori Paneer
Lindz
I have ordered pizza from your Guildford location three times now. Initially, I was introduced to your chain at your location in Burnaby. Both times I got food from Burnaby, The pizza was delicious and a great value. The first two times I ordered from your Guildford location. There was an apparent issue with your online ordering system, and the two people that were working there on the two different occasions were extremely understaffed, and therefore all the orders took an extra amount of time (online said 20 mins, actual was near an hour). Due to these situations when I placed an order today, I decided to call the restaurant directly and confirm pick up time. The lady working said that it wasn’t 20 minutes and that it would be about 30. We arrived about 20 mins after ordering, just in case. The pizza was already ready and sitting to the side. Our cheesy bread, was forgotten as per the person working there. We were offered a pop (not the same value), or a refund. The girl called a coworker and was told only a manager can do refunds. So the option was wait 10 mins while our pizza gets cold, or take a soda. I am now home, warming my luke-warm pizza, have garlic bread with no marinara, and am thoroughly disappointed by your Guildford location for a third time. This branch and your online ordering system needs serious help. It’s a sinking ship and it’s a shame because what your brand offers is good.
Adding for this google review (the message about was intended for a contact us post on your website)… I don’t know if I’m more disappointed in my order experience today or in trying to get a hold of you to discuss my order. Your social media doesn’t take messages and your online contact us doesn’t even have a submit button.
Atmosphere: 2
Food: 4
Service: 1
G
Very rough experience horrible pizza.
Atmosphere: 1
Food: 1
Service: 1
ਸੁਖਜਿੰਦਰ ਸਿੰਘ ਧਾਲੀਵਾਲ
Slides are my Fav ?
Atmosphere: 5
Food: 5
Service: 5
Angela Schindle
bad service ordered for my first time had to wait almost an hour for my pizza was told 20 mins for pick up and was told they burnt my pizza and had to start over not coming back
Atmosphere: 3
Food: 4
Service: 1
JASMEET KAUR
Harpreet made us great Tandoori paneer pizza tonight thank you ?
Atmosphere: 5
Food: 5
Service: 5
jason wang
Good pizzas
Atmosphere: 5
Food: 5
Service: 5
Aman Dhiman
Food was awesome but the lady at customer service was not good replied in very rude way in front of other customers over there when asked for extra seasonings she said we don’t have chilli flakes and oregano!!!!! I didn’t not expect that you guys don’t carry seasonings
Food: 5
Service: 1
marvile morales
Well surely order again!
Atmosphere: 5
Food: 5
Service: 5
Bruno Rodrigues
Great pizzas, definitely a smoked and crispy flavour in the ingredients and crust. Chicken cubes were very tasty and blended well with mushrooms and red onions. Staff was friendly and patient. What we found unacceptable was the place serving 2-litre sodas and didn’t offering any glasses whatsoever for clients eating there! Plastic, glass, nada. We had to drink the soda straight from the bottle, which was uncomfortable to say the least.
Cashier Sahil is really good and helpful. Was kind to an old challenged lady having trouble with ordering pizza and honest to return left change too. Promotion deserving deserving employee.
Atmosphere: 3
Food: 5
Service: 5
Rahul Pal
Sahil provided excellent recommendations and were able to answer all our questions with ease. Their enthusiasm for the dishes was infectious, and it was clear they took pride in their work.
Atmosphere: 5
Food: 5
Service: 5
Chris Mcaulay
The pizza was good, the brownie was deadly. I’ll be back for more pizza and a brownie sundae
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sinister Pepperoni Pizza
Amit Malhotra
Absolutely loved the pizza here! The flavors were fantastic and the crust was perfect. A special shoutout to Mandeep, who went above and beyond to ensure everything was perfect. She's truly a great asset to the team. Thank you for the wonderful experience!
Food: 5
Jaye D
Ordered online. When I arrived the single employee running the entire place said the "system wasn't working" and didn't tell her there was an online order. Except she could see it on her screen, which tells me she just didn't check. I did receive a refund at least. The other reviews are correct.: insufficient staffing, undertrained employees. It suggests cheap management. Just avoid this place. There's good pho, Korean bbq, fried chicken, and a bunch of other better restaurants for food within walking distance of this place. Go there instead.
Love Tandoori paneer pizza, i usually went to Richmond location. First time order pizza from this location. Good taste and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tandoori Paneer
I have ordered pizza from your Guildford location three times now. Initially, I was introduced to your chain at your location in Burnaby. Both times I got food from Burnaby, The pizza was delicious and a great value. The first two times I ordered from your Guildford location. There was an apparent issue with your online ordering system, and the two people that were working there on the two different occasions were extremely understaffed, and therefore all the orders took an extra amount of time (online said 20 mins, actual was near an hour). Due to these situations when I placed an order today, I decided to call the restaurant directly and confirm pick up time. The lady working said that it wasn’t 20 minutes and that it would be about 30. We arrived about 20 mins after ordering, just in case. The pizza was already ready and sitting to the side. Our cheesy bread, was forgotten as per the person working there. We were offered a pop (not the same value), or a refund. The girl called a coworker and was told only a manager can do refunds. So the option was wait 10 mins while our pizza gets cold, or take a soda. I am now home, warming my luke-warm pizza, have garlic bread with no marinara, and am thoroughly disappointed by your Guildford location for a third time. This branch and your online ordering system needs serious help. It’s a sinking ship and it’s a shame because what your brand offers is good.
Adding for this google review (the message about was intended for a contact us post on your website)… I don’t know if I’m more disappointed in my order experience today or in trying to get a hold of you to discuss my order. Your social media doesn’t take messages and your online contact us doesn’t even have a submit button.
Atmosphere: 2
Food: 4
Service: 1
Very rough experience horrible pizza.
Atmosphere: 1
Food: 1
Service: 1
Slides are my Fav ?
Atmosphere: 5
Food: 5
Service: 5
bad service ordered for my first time had to wait almost an hour for my pizza was told 20 mins for pick up and was told they burnt my pizza and had to start over not coming back
Atmosphere: 3
Food: 4
Service: 1
Harpreet made us great Tandoori paneer pizza tonight thank you ?
Atmosphere: 5
Food: 5
Service: 5
Good pizzas
Atmosphere: 5
Food: 5
Service: 5
Food was awesome but the lady at customer service was not good replied in very rude way in front of other customers over there when asked for extra seasonings she said we don’t have chilli flakes and oregano!!!!! I didn’t not expect that you guys don’t carry seasonings
Food: 5
Service: 1
Well surely order again!
Atmosphere: 5
Food: 5
Service: 5
Great pizzas, definitely a smoked and crispy flavour in the ingredients and crust. Chicken cubes were very tasty and blended well with mushrooms and red onions. Staff was friendly and patient. What we found unacceptable was the place serving 2-litre sodas and didn’t offering any glasses whatsoever for clients eating there! Plastic, glass, nada. We had to drink the soda straight from the bottle, which was uncomfortable to say the least.
Atmosphere: 3
Food: 5
Service: 3
Restaurantji Recommends
Cashier Sahil is really good and helpful. Was kind to an old challenged lady having trouble with ordering pizza and honest to return left change too. Promotion deserving deserving employee.
Atmosphere: 3
Food: 5
Service: 5
Sahil provided excellent recommendations and were able to answer all our questions with ease. Their enthusiasm for the dishes was infectious, and it was clear they took pride in their work.
Atmosphere: 5
Food: 5
Service: 5
The pizza was good, the brownie was deadly. I’ll be back for more pizza and a brownie sundae
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sinister Pepperoni Pizza
Absolutely loved the pizza here! The flavors were fantastic and the crust was perfect. A special shoutout to Mandeep, who went above and beyond to ensure everything was perfect. She's truly a great asset to the team. Thank you for the wonderful experience!
Food: 5
Ordered online. When I arrived the single employee running the entire place said the "system wasn't working" and didn't tell her there was an online order. Except she could see it on her screen, which tells me she just didn't check. I did receive a refund at least. The other reviews are correct.: insufficient staffing, undertrained employees. It suggests cheap management. Just avoid this place. There's good pho, Korean bbq, fried chicken, and a bunch of other better restaurants for food within walking distance of this place. Go there instead.
Service: 1
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