Big Way Hot Pot (Coquitlam)

Hot Pot

Hours:
2929 Barnet Hwy Unit 2660, Coquitlam

Menu Reserve

About Big Way Hot Pot (Coquitlam)

Big Way Hot Pot (Coquitlam) is a restaurant that offers a unique dining experience. The food is a highlight, with a variety of options, including vegetarian choices, and a concept where customers can pick what they want and measure the weight for price. The food is good and affordable, with free ice cream available after dinner. The restaurant also features a virtual queue system, allowing customers to reserve a spot in advance.

However, the restaurant's atmosphere and arrangements can be improved. The waiting area can be confusing, and the seating arrangements may not always follow a clear order. Some customers have reported waiting for a long time for their seats, only to be told that they were not ready or that the waiting time was unknown. The staff are generally nice and provide good service, but the system for managing the waitlist could be better.

Despite some issues, the restaurant's staff are working to improve. Some employees are still getting used to working at this location, but they are trying their best to provide good service. In fact, some staff members, such as Gabrielle and Vincent, have been praised for their excellent customer service and ability to handle issues efficiently. The restaurant also has a relaxed pace, which allows the food to taste better and be more consistent.

Big Way Hot Pot (Coquitlam) is a good option for families, with a variety of food choices and high chairs available. The restaurant also offers a Tom Yum soup base and a variety of food options. Overall, while there are some areas for improvement, the restaurant's food and staff are definite positives.