Marble Slab Creamery

I had a great experience with the young lady that helped my group of 18 people on Saturday Dec 13 around 8 PM! We came in unexpectedly, and I think she was a little flabbergasted, but handled it like a pro. She was quick and great with the kids, made sure that they all got the mix-ins that they wanted, and didn’t show any sign of frustration even though they were a little indecisive. I had the orange creamsicle and was happy with the flavour and creaminess of it.

Loved going here for our Birthday cakes however apparently in November they have too much business and no longer will do cake requests because it seems to be too much work - at least Dairy Queen will still take my money -

I got my ice cream at 9 PM on September 14th and tried to talk to one of the girls who works there. She was wearing a gray hoodie. I asked for cookies and cream ice cream, but her attitude was awful, even though I was being polite. I couldn’t hear her because she wouldn’t raise her voice, and when I asked her to speak up, she got upset—even though I was just trying to understand her. I don’t know her name.but the ice cream was good.

I've been a regular customer at Marble Slab in Coquitlam Centre for over two years and have always ordered a large ice cream split into two cones without any issues. Today, however, I was told by the staff member making the ice cream that she would not do this, and instead insisted on giving us two smaller cones — even though I was willing to pay for extra cone.

When I explained that I’ve always done it this way, she was dismissive, snappy, and showed no flexibility or basic courtesy. There was no apology or attempt to provide even a minimal level of customer service.

This isn't the first time I've had an issue here. In the past, I’ve asked for extra raspberries in my ice cream, and the staff refused. When I asked if there’s a limit on mix-ins, they didn’t answer — just pursed their lips and moved on.

Today, my son's cone ended up overflowing and melting rapidly, creating a mess, and the overly soft ice cream only made things worse. The staff didn’t acknowledge or assist — just continued to insist on their policy without explanation or care.

Very disappointing experience, especially from a place I’ve supported regularly for years.

I had a really good experience when I walked in today, Friday August 29th/2025. Was greeted by a girl right away, she was very to the point, aware and thorough! Also very polite! 😊 the time I was served was around 4:30pm! I just want to say you should really give her a raise, she is a great worker! There aren’t many workers like that out there anymore!

I went here and had an amazing experience, the employees working were so kind and helpful!! Maddi and Faith were both incredible and really made the experience.

Why was this the worst milkshake I've ever had? Your whole thing is ice cream and you used to be so good, what happened? :(
Completely flavorless strawberry ice cream, rip.

Delicious and high quality. Worth the price!!

this place is the best

Bad experience today with the young girl working there today around 4pm. I ordered for my little sister and I asked for a small cup. She puts it in a waffle cup instead. I say “excuse me I asked for just a cup sorry”. She visibly gets really annoyed and angry. And when the worker handed me the ice-cream she aggressively slams it down on the counter….. I was very uncomfortable with this experience. My mom wanted to say something, but I didn't want an altercation to happen after seeing how upset the worker was over a small mistake she herself made.

(I doubled checked with my mom and sister and I said cup, I didn’t even know they had waffle bowls)

Great variety of ice cream with some unique flavors. The staff were knowledgeable and explained how each ice cream was prepared, which added a nice touch to the experience. The portions were generous too — definitely a place worth checking out if you’re into quality ice cream!

April 2025- we got our cake here this year specifically because it had 2 dairy free (Vegan) options! Even had vegan whip! It is great to see these chains finally catch on to the vegan market and the rise of lactose intolerance in the younger population! The service was great but they can only make the vegan option 2 sizes. We tried to come up with some other options but the franchise's hands seemed tied. Keep up the great work. We had to order another cake as well from somewhere else to feed the masses because there was no box big enough to house a small cake on to a large. The largest baked cake was also not an option due to the icecream melting while decorating. I would think this feedback should be brought to the people in charge so they know customer demands. I know at least 3. People that had a similar problem in the past week. Let this location do his magic, he went over and above to make it work for us. Staff were amazing. The place is clean, the quality is good, and the service is excellent. Nice atmosphere too.

As for your regular ice creamers, they have a tonne of flavors and the options are plenty. Come on down and see the large choice of icecream and other item choices.

Beautiful cakes!!!!!

I just want to give a huge shoutout to Isabella at Marble Slab! She was working all by herself with a huge lineup, and despite the rush, she handled everything so well. She stayed calm, worked quickly, and still provided amazing customer service. She was friendly, efficient, and made sure every order was perfect. It’s not easy to manage a busy store alone, but she did an incredible job. Definitely appreciate her hard work! Thank you, Isabella!

Love this place. The owner is amazing! The kids love the ice cream! I have been a repeat customer for years.