The Tim Horton's trend is going downhill- my favourite item, the Turkey Melt was removed from the menu, and the once very easy menu is slowly becoming this complex large selection menu. I remember going to Tim Hortons back in 2014 and it was much better back then.
Parking: Good.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Simranjot Kaur
Overall experience was good with my order and service by the staff
Atmosphere: 5
Food: 5
Service: 5
Soori Rad
They had great hospitality I talked with
Atmosphere: 5
Service: 5
Pushwinderjot Batth
Very good staff
Atmosphere: 5
Food: 5
Service: 5
Canada SOM
The coffee doesn’t taste like a coffee..
Atmosphere: 1
Food: 1
Service: 1
KC Chan
Patrons, please treat the workers nicer!
I don’t frequent Tim Hortons, nor do I understand the Tim Hortons obsession some folks have.
I learned today their drive thru is not very good. Poor line management in the drive through and inside. The workers looked stressed out.
Tim Hortons you could do better for flow of traffic. At minimum get painted lines on the ground so the drive thru line is not made up by customers. Have a larger area inside for guests waiting for their items. And GET A CHANGE TABLE for babies.
My in laws gave me a gift card for my birthday I had been holding onto for 6+ months cuz toms is not my thing. So I decided to use the gift card today, after grocery shopping with my 2 year old. Made a mobile order for pick up using the drive thru so I wouldn’t have to get the toddler out of the car. This is where all hell broke loose.
I drove to the edge of the parking lot, as if never been to this Tim’s before, and waited in line for the drive thru, I realized people had organically had the line extend through the middle aisle of the parking lot instead of the far side. (This makes minimal sence for car maneuvering because now you have to make a slightly sharp turn to get into the drive thru). So I backed up some to let the car in the middle asle go, and then I was going to drive past to make the turn to get in line. Unfortunately my toddler was constantly telling me she had gone to the bathroom and needed and change and an angry drive in the middle aisle made the assumption I was trying to go through the drive thru (I was not I was trying to drive past). So that angry driver cut me off to keep their place in line, this actually ended up giving me more space to turn into the middle aisle and then park so I could go in and change my toddlers diaper.
Then I found out there was no change table in the women’s, so there was no point checking the men’s (cuz sexism and all).
Now inside with a toddler still in their dirty diaper, I approached the counter to ask for my mobile order that I had said I was getting through the drive through.
The system must not be super easy to do this to cuz the worker made my drink for me and said the food would come out shortly. And then the very long excruciating wait started. My toddle was uncomfortable and tired, and the food never came.
I eventually gave up, left without my food to change my toddler in my car.
Some fundamental people management is needed Tim Hortons. Clearly defined lines for the drive thru and inside, a larger waiting area, and a family washroom (and accessible washroom). Your workers are burnt out, I would guess from the large menu and poor systemic people management. Much of this is correctable.
I am reminded today why Tim is not my thing, and will continue to not be a go to for me.
The sandwich was very tasty.
Thank you Tim Hortons staff, I wish you much luck. And I hope people are nice to you, cuz it’s not your fault.
Atmosphere: 1
Food: 4
Service: 3
Aline Rodrigues
They always lack employees. Could be cleaner and faster.
Atmosphere: 1
Food: 3
Service: 2
Sarah M
They prioritize the drive through, so if you walk in, be prepared to wait forever.
Valerie Goodchild
I’m very upset with the service today. I placed a mobile order and when I showed up there was a drink with a bag of food sitting on the counter waiting for pick up.
I asked if my order was ready and said my name and the girl said no. So I sat there waiting… after about another 5-10 minutes passed by, I looked at the order that was still sitting there when I arrived and the receipt had my name on it. So I got the workers attention and she gave me my food… and it was now cold.
"I had the pleasure of interacting with Simran & Sneha, and I must say, their professionalism and politeness truly stood out. They were attentive, friendly, and went above and beyond to assist me. Their positive attitude made my experience enjoyable, and I appreciate the care they put into their work. Highly recommended!"
Atmosphere: 5
Food: 5
Service: 5
Aletha Leflar
Always very slow, always very crowded, usually pretty dirty.
Atmosphere: 1
Food: 4
Service: 1
Nivia Dyal
11:11 pm. So rude. I get it. Must be tired or something. We're regulars here but tired of even lodging a complaint. Not the first time. Respect customers a bit.
The Tim Horton's trend is going downhill- my favourite item, the Turkey Melt was removed from the menu, and the once very easy menu is slowly becoming this complex large selection menu. I remember going to Tim Hortons back in 2014 and it was much better back then.
Parking: Good.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Overall experience was good with my order and service by the staff
Atmosphere: 5
Food: 5
Service: 5
They had great hospitality I talked with
Atmosphere: 5
Service: 5
Very good staff
Atmosphere: 5
Food: 5
Service: 5
The coffee doesn’t taste like a coffee..
Atmosphere: 1
Food: 1
Service: 1
Patrons, please treat the workers nicer!
I don’t frequent Tim Hortons, nor do I understand the Tim Hortons obsession some folks have.
I learned today their drive thru is not very good. Poor line management in the drive through and inside. The workers looked stressed out.
Tim Hortons you could do better for flow of traffic. At minimum get painted lines on the ground so the drive thru line is not made up by customers. Have a larger area inside for guests waiting for their items. And GET A CHANGE TABLE for babies.
My in laws gave me a gift card for my birthday I had been holding onto for 6+ months cuz toms is not my thing. So I decided to use the gift card today, after grocery shopping with my 2 year old. Made a mobile order for pick up using the drive thru so I wouldn’t have to get the toddler out of the car. This is where all hell broke loose.
I drove to the edge of the parking lot, as if never been to this Tim’s before, and waited in line for the drive thru, I realized people had organically had the line extend through the middle aisle of the parking lot instead of the far side. (This makes minimal sence for car maneuvering because now you have to make a slightly sharp turn to get into the drive thru). So I backed up some to let the car in the middle asle go, and then I was going to drive past to make the turn to get in line. Unfortunately my toddler was constantly telling me she had gone to the bathroom and needed and change and an angry drive in the middle aisle made the assumption I was trying to go through the drive thru (I was not I was trying to drive past). So that angry driver cut me off to keep their place in line, this actually ended up giving me more space to turn into the middle aisle and then park so I could go in and change my toddlers diaper.
Then I found out there was no change table in the women’s, so there was no point checking the men’s (cuz sexism and all).
Now inside with a toddler still in their dirty diaper, I approached the counter to ask for my mobile order that I had said I was getting through the drive through.
The system must not be super easy to do this to cuz the worker made my drink for me and said the food would come out shortly. And then the very long excruciating wait started. My toddle was uncomfortable and tired, and the food never came.
I eventually gave up, left without my food to change my toddler in my car.
Some fundamental people management is needed Tim Hortons. Clearly defined lines for the drive thru and inside, a larger waiting area, and a family washroom (and accessible washroom). Your workers are burnt out, I would guess from the large menu and poor systemic people management. Much of this is correctable.
I am reminded today why Tim is not my thing, and will continue to not be a go to for me.
The sandwich was very tasty.
Thank you Tim Hortons staff, I wish you much luck. And I hope people are nice to you, cuz it’s not your fault.
Atmosphere: 1
Food: 4
Service: 3
They always lack employees. Could be cleaner and faster.
Atmosphere: 1
Food: 3
Service: 2
They prioritize the drive through, so if you walk in, be prepared to wait forever.
I’m very upset with the service today. I placed a mobile order and when I showed up there was a drink with a bag of food sitting on the counter waiting for pick up.
I asked if my order was ready and said my name and the girl said no. So I sat there waiting… after about another 5-10 minutes passed by, I looked at the order that was still sitting there when I arrived and the receipt had my name on it. So I got the workers attention and she gave me my food… and it was now cold.
Atmosphere: 5
Food: 1
Service: 1
Waited at least 5 minutes before getting service
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Got order wrong 3 times
Atmosphere: 1
Food: 1
Service: 1
The people who serve this place are very bad,
"I had the pleasure of interacting with Simran & Sneha, and I must say, their professionalism and politeness truly stood out. They were attentive, friendly, and went above and beyond to assist me. Their positive attitude made my experience enjoyable, and I appreciate the care they put into their work. Highly recommended!"
Atmosphere: 5
Food: 5
Service: 5
Always very slow, always very crowded, usually pretty dirty.
Atmosphere: 1
Food: 4
Service: 1
11:11 pm. So rude. I get it. Must be tired or something. We're regulars here but tired of even lodging a complaint. Not the first time. Respect customers a bit.
Service: 1
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