I really hate leaving reviews, especially bad ones. Unfortunately for the past week every single time i’ve come to this starbucks, my drinks been made wrong. I’ve ordered both with and without alterations and something has always been either visibly missing (topping, whip, cold foam) or tastes wrong. (using wrong cold foam, using wrong shots or bad shots) The staff are super kind about it but i’m just really tired of having to ask to either get it fixed or just live with a drink that’s not what i paid for. I would recommend for most people (and myself going forward) just driving the extra 5km to the Lerwick location as i’ve never had these problems there.
Food: 1
Service: 2
Shayne
Nice store in terms of modern and new. Will get your order wrong half of the time or make it poorly compared to all other locations unfortunately
Atmosphere: 2
Food: 1
Service: 2
Angela Henrique
Fast drive thru location and good drinks!
Atmosphere: 5
Food: 5
Service: 5
d
This starbucks is the best too bad this place isn't
Shirley Perry
They heated the baked item but the butter was a little too hard from the fridge to spread easily. Clean bathroom, but the inside building is kinda dark, but they had a patio which was great
Atmosphere: 4
Food: 4
Service: 5
ML Stewart
I like their chai latte with a shot of espresso. Sweet with a kick.
Lyndsay Van Achte
This is our newest Starbucks in town and the space is quite nice/large. Unfortunately, the service was terrible - the last time I went in and it was filthy. When I went to order, there was a spill on the counter and the server did not clean it. I paid with cash and had to find a clean spot on the counter to put my money. Then, as we were waiting for drinks, I watched an employee use the blender without a lid, spill all over the place and then keep going, we waited a while and I did not see him clean up the spill mess. There was also a large pile of boxes in the space viewable to customers. The space is strangly organized and it looked like no one working that day cared about cleanliness. I’m not sure who the manager is for this location, it is as though no one was in change, making sure things are running smoothly and at a certain standard. This was unexpected and it made me suspect this location is in need of a full time manager.
Atmosphere: 1
Food: 2
Service: 1
New Calm
Worst- 32 minutes later …. second drink came up wrong for me. Where’s a manager ?! Also the girls I complained to go off to the side and talk about it. They don't communicate with each other. No communication with customers, no smiles just all around. The male barista was nice enough but the overall feel is negative and not with a customer oriented attitude ! Also messy for having limited customers in store
Atmosphere: 1
Food: 1
Service: 1
Popo Wong
This plsce give my daughter food poisoning a week ago I believe so.
Aysiah L
This plsce give my daughter food poisoning a week ago I believe so.
I’ve never felt more unwelcome in a public space. The staff at this location clearly prioritize white customers while treating people of color especially Black, Brown, and Asian individuals with an appalling level of indifference and coldness. The difference in attitude and service is undeniable. While some customers are greeted with smiles and warmth, others are met with awkward stares, dismissive tones, and rushed interactions.
This isn’t just “bad service” it’s biased, discriminatory behaviour, and it’s absolutely disgusting in 2025. Starbucks claims to stand for inclusivity, yet allows this kind of treatment to go unchecked? Shameful. I will not be returning, and I sincerely hope others call this out too. Discrimination—whether subtle or overt—has no place in customer service or anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Katalin Egri
On Cliffe ave, Courtenay Suppose to be open untill 8pm . Time is now 4pm . The employees are inside and the door is closed . No sign on the door the reason is closed. Apr 06, 2025
Service: 1
Dusty Stone
Support Canadian businesses!
Mandy JOhnson
It a decent Starbucks with an amazing (manager?) she (medium height with short slicked back hair) behaved like a manager was on top of everything and doing the jobs of three people while the girl in glasses leaned on the counter staring at people and when asked to do something moved so slowly I thought she might be broken or on the spectrum. Kudos to the younger short haired woman you rocked it!! Fab coffee by the way 🥰
I really hate leaving reviews, especially bad ones. Unfortunately for the past week every single time i’ve come to this starbucks, my drinks been made wrong. I’ve ordered both with and without alterations and something has always been either visibly missing (topping, whip, cold foam) or tastes wrong. (using wrong cold foam, using wrong shots or bad shots) The staff are super kind about it but i’m just really tired of having to ask to either get it fixed or just live with a drink that’s not what i paid for. I would recommend for most people (and myself going forward) just driving the extra 5km to the Lerwick location as i’ve never had these problems there.
Food: 1
Service: 2
Nice store in terms of modern and new. Will get your order wrong half of the time or make it poorly compared to all other locations unfortunately
Atmosphere: 2
Food: 1
Service: 2
Fast drive thru location and good drinks!
Atmosphere: 5
Food: 5
Service: 5
This starbucks is the best too bad this place isn't
They heated the baked item but the butter was a little too hard from the fridge to spread easily. Clean bathroom, but the inside building is kinda dark, but they had a patio which was great
Atmosphere: 4
Food: 4
Service: 5
I like their chai latte with a shot of espresso. Sweet with a kick.
This is our newest Starbucks in town and the space is quite nice/large. Unfortunately, the service was terrible - the last time I went in and it was filthy. When I went to order, there was a spill on the counter and the server did not clean it. I paid with cash and had to find a clean spot on the counter to put my money. Then, as we were waiting for drinks, I watched an employee use the blender without a lid, spill all over the place and then keep going, we waited a while and I did not see him clean up the spill mess. There was also a large pile of boxes in the space viewable to customers. The space is strangly organized and it looked like no one working that day cared about cleanliness. I’m not sure who the manager is for this location, it is as though no one was in change, making sure things are running smoothly and at a certain standard. This was unexpected and it made me suspect this location is in need of a full time manager.
Atmosphere: 1
Food: 2
Service: 1
Worst- 32 minutes later …. second drink came up wrong for me. Where’s a manager ?! Also the girls I complained to go off to the side and talk about it.
They don't communicate with each other. No communication with customers, no smiles just all around. The male barista was nice enough but the overall feel is negative and not with a customer oriented attitude ! Also messy for having limited customers in store
Atmosphere: 1
Food: 1
Service: 1
This plsce give my daughter food poisoning a week ago I believe so.
This plsce give my daughter food poisoning a week ago I believe so.
Food: 1
Restaurantji Recommends
I’ve never felt more unwelcome in a public space. The staff at this location clearly prioritize white customers while treating people of color especially Black, Brown, and Asian individuals with an appalling level of indifference and coldness. The difference in attitude and service is undeniable. While some customers are greeted with smiles and warmth, others are met with awkward stares, dismissive tones, and rushed interactions.
This isn’t just “bad service” it’s biased, discriminatory behaviour, and it’s absolutely disgusting in 2025. Starbucks claims to stand for inclusivity, yet allows this kind of treatment to go unchecked? Shameful. I will not be returning, and I sincerely hope others call this out too. Discrimination—whether subtle or overt—has no place in customer service or anywhere else.
Atmosphere: 1
Food: 1
Service: 1
On Cliffe ave, Courtenay Suppose to be open untill 8pm . Time is now 4pm . The employees are inside and the door is closed . No sign on the door the reason is closed. Apr 06, 2025
Service: 1
Support Canadian businesses!
It a decent Starbucks with an amazing (manager?) she (medium height with short slicked back hair) behaved like a manager was on top of everything and doing the jobs of three people while the girl in glasses leaned on the counter staring at people and when asked to do something moved so slowly I thought she might be broken or on the spectrum. Kudos to the younger short haired woman you rocked it!! Fab coffee by the way 🥰
Atmosphere: 5
Food: 5
Service: 5
One people with 4 chairs :))
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