Have been going to this tea store for years for teas and teapots. Recently bought a decaf Assam tea that had a strong fishy taste to it. Brought it back to the store to inform them of the issue- perhaps a bad batch- it was handled very poorly. One of the workers, who was male (unsure if this was the owner or not) brewed the tea to taste it themselves. I was basically told “too bad” and that it was a preference issue- that it was normal for my black tea to taste like fish. The man who I spoke with made me feel like I was dumb for even bringing up my concerns. I walked out of the store feeling quite let down. I have been going to this tea store for 6 or more years now and I feel this could have been handled differently. The ladies in the store have always been so great. I hope going forward- the customer service response for an issue like this will be handled differently.
Josh Boissonneault
Extraordinary exquisite teas!
Laura Byres
The staff is extremely knowledgeable and experienced in tea, they helped me select a unique collection of teas for me to try, and seemed happy to take their time in helping me even though I arrived close to their closing time. Absolutely would return, their one of a kind selections are so cool, I'm excited to add Tea Centre to my 'must visit' list the next time I'm in town.
Josie Williamson
The owners of the tea centre; Suzanne and Marnie are some of the kindest people I've ever met. They have an amazing selection of tea (I'm boring but orange pekoe is THE BEST) and their bubble tea is my favorite in the valley! I recommend the sweet mango with non- dairy creamer and coconut jelly, just keep in mind if you're more of a tapioca pearl lover then they're only available on Saturdays!
Rhianna Ontheroad
Love their fantastic tea selection!
Alicia Noble-Kats
Your one stop shop for all your tea needs. Not only do they have the best quality teas, they also have delicious flavoured mixes that only use natural flavours. In my opinion this is the best tea shop in BC! (I once heard it recommended as the best tea shop ever in the airport in Vancouver.)
Alicia Saunders
Your one stop shop for all your tea needs. Not only do they have the best quality teas, they also have delicious flavoured mixes that only use natural flavours. In my opinion this is the best tea shop in BC! (I once heard it recommended as the best tea shop ever in the airport in Vancouver.)
shevaun shaw
Great selection of high quality tea. Staff is friendly and professional.
Great teas! Great customer service! Love the Jasmine hand picked. Also, their bubble tea is super good. Strongly recommend to visit in person :)
Annetta Larocque
Extremely knowledgeable and great customer service! By far, one of the best tea experiences I've ever had. Don't but your tea online, david's tea, or silk road. Come to this great shop for tons of options, learn a thing or two, and get some absolutely amazing tea.
Rain
Bubble tea was yummy! Staff are friendly and they have a really nice selection of teas. Definitely will be coming back next time I'm in town.
Nalan Goosen
Absolutely one of the best tea shops out there, please go and support Courtenay's best small businesses, they have so much variety at great prices and super knowledgable staff
I L
I bought a tourmaline cup for my coffee and it is fabulous!! Coffee tastes much better in this cup. Tourmaline is know to turn liquid more alkaline
Their Japanese green tea is fantastic!
Have been going to this tea store for years for teas and teapots. Recently bought a decaf Assam tea that had a strong fishy taste to it. Brought it back to the store to inform them of the issue- perhaps a bad batch- it was handled very poorly. One of the workers, who was male (unsure if this was the owner or not) brewed the tea to taste it themselves. I was basically told “too bad” and that it was a preference issue- that it was normal for my black tea to taste like fish. The man who I spoke with made me feel like I was dumb for even bringing up my concerns. I walked out of the store feeling quite let down. I have been going to this tea store for 6 or more years now and I feel this could have been handled differently. The ladies in the store have always been so great. I hope going forward- the customer service response for an issue like this will be handled differently.
Extraordinary exquisite teas!
The staff is extremely knowledgeable and experienced in tea, they helped me select a unique collection of teas for me to try, and seemed happy to take their time in helping me even though I arrived close to their closing time. Absolutely would return, their one of a kind selections are so cool, I'm excited to add Tea Centre to my 'must visit' list the next time I'm in town.
The owners of the tea centre; Suzanne and Marnie are some of the kindest people I've ever met. They have an amazing selection of tea (I'm boring but orange pekoe is THE BEST) and their bubble tea is my favorite in the valley! I recommend the sweet mango with non- dairy creamer and coconut jelly, just keep in mind if you're more of a tapioca pearl lover then they're only available on Saturdays!
Love their fantastic tea selection!
Your one stop shop for all your tea needs. Not only do they have the best quality teas, they also have delicious flavoured mixes that only use natural flavours. In my opinion this is the best tea shop in BC! (I once heard it recommended as the best tea shop ever in the airport in Vancouver.)
Your one stop shop for all your tea needs. Not only do they have the best quality teas, they also have delicious flavoured mixes that only use natural flavours. In my opinion this is the best tea shop in BC! (I once heard it recommended as the best tea shop ever in the airport in Vancouver.)
Great selection of high quality tea. Staff is friendly and professional.
Great selection of quality loose leaf teas.
Restaurantji Recommends
Great teas! Great customer service! Love the Jasmine hand picked. Also, their bubble tea is super good. Strongly recommend to visit in person :)
Extremely knowledgeable and great customer service! By far, one of the best tea experiences I've ever had. Don't but your tea online, david's tea, or silk road. Come to this great shop for tons of options, learn a thing or two, and get some absolutely amazing tea.
Bubble tea was yummy! Staff are friendly and they have a really nice selection of teas. Definitely will be coming back next time I'm in town.
Absolutely one of the best tea shops out there, please go and support Courtenay's best small businesses, they have so much variety at great prices and super knowledgable staff
I bought a tourmaline cup for my coffee and it is fabulous!! Coffee tastes much better in this cup. Tourmaline is know to turn liquid more alkaline
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