The cake that I received was lovely however there was a miscommunication & they did not follow my most recent update. I ended up with a cake larger and more expensive than I was expecting. When I brought it to their attention, they didn’t provide me any resolution or possible future credit for next time. The cake was great, but no confidence in the customer service aspect if there is an issue with this vendor.
Atmosphere: 5
Food: 5
Service: 2
Nancy Pie
I had an apple fritter donut and it was so big, fresh and THE BEST! Everything was mouthwatering. Quaint bakery with so many choices. Must go back and try each donut. Maple Cronut was delicious. I can’t wait to try the lemonade rasperberry donut and cinnamon cronut.
Atmosphere: 5
Food: 5
Service: 5
Parul Bansal
I am writing to share my disappointment with the gender reveal cake we recently ordered. This was a very special occasion for us, and unfortunately, our experience did not meet expectations. We had specifically requested that the color inside the cake be darker so it would be clear during the reveal. We also made sure to note that this was a surprise for us and that the result should not be disclosed to us in advance. However, the surprise was spoiled they gave us wrong email to send the picture, and then a phone call the next day revealed the result before we even picked up the cake. This completely ruined the excitement of the reveal for us. The lady simply said its this color inside. I dont understand when you are clearly been told that do not tell us then why she didnt listen and disclose on the phone. In addition, the cake itself was disappointing. It did not resemble the reference picture we had shared, and the inside color was so faint that it was difficult to tell whether it was pink or white. The overall quality of the cake was also not up to the standard we expected. This was meant to be a joyful and memorable moment for us, and instead, we were left feeling very let down. I hope you can take this feedback seriously so that future customers don’t go through the same experience. I will never be ordering any special occasion cakes from here because they know very well how to ruin someone’s event.
Atmosphere: 1
Food: 1
Service: 1
Darcy Madigan
Came in today at 5:35pm. You close at 6:00pm. Walked in and said nothing. Looked around and waiting. Continues waiting as you seemed to be getting numbers for closing I assume. We waited a few minutes and you said nothing to us. We saw probably $25 worth of baked goods to buy but bought nothing because you just ignored us. Do your closing at closing and always greet customers and handle customers first. Not second or third or after you're done doing your tasks. You went from an occasional treat to a never again because of your service.
Service: 1
Dave Empey
Richlea Bakery has been here for ages. Staff are always helpful and friendly. Admittedly i only come for the doughnuts, cant go wrong with the cronuts (cinnamon and sugar are the OG). Boston Creme is usually my favourite but i find the dougnut itself for those ia a bit drier than id like most times.
Atmosphere: 4
Food: 4
Service: 5
Aman Saini
I visited last weekend and had a great experience. The staff were very friendly and welcoming. I ordered a cinnamon bun and a cup of coffee. The cinnamon bun was soft, warm, and full of flavor—it was the best I’ve had in a long time
Ana
Best carrot cake!! Thank you guys<33
Lorraine Harrison
We've bought some baked goods from Richlea Bakery, including doughnuts, on a number of occasions and highly recommend them! Their products are always fresh and their service has always been great.
Matthew T
First few bites and my wife had to go back in for more!
Raphael Aguirre
Solid bakery, came in and got asked what I wanted real quick.
Reason for 4 instead of 5 is because of the request for a tip on the machine, tips should be optional and I felt pressured that I had to input a number as there was no "no tip" option.
Amazing experience. Owner is very nice and helpful. Apple fritters and cakes are so fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Their Famous Chocolate Donut
Edrea “E Piperni” Piperni
The cakes here are moist and tasty. But was thoroughly disappointed with the customer service the last time I was in.
Bought a cake for my daughter’s 16th birthday asked them to write on it and wasn’t shown the cake nor did I ask. When I went to take it out for dessert I opened it and realized that birthday was misspelled and the writing was very unprofessional. I emailed the bakery and they said since I didn’t look at the cake and took it that there was nothing they could do.
Laurence
Wow! What a great theme cake 😊 Thanks all of you at Richlea!
The cake that I received was lovely however there was a miscommunication & they did not follow my most recent update. I ended up with a cake larger and more expensive than I was expecting. When I brought it to their attention, they didn’t provide me any resolution or possible future credit for next time. The cake was great, but no confidence in the customer service aspect if there is an issue with this vendor.
Atmosphere: 5
Food: 5
Service: 2
I had an apple fritter donut and it was so big, fresh and THE BEST! Everything was mouthwatering. Quaint bakery with so many choices. Must go back and try each donut. Maple Cronut was delicious. I can’t wait to try the lemonade rasperberry donut and cinnamon cronut.
Atmosphere: 5
Food: 5
Service: 5
I am writing to share my disappointment with the gender reveal cake we recently ordered. This was a very special occasion for us, and unfortunately, our experience did not meet expectations.
We had specifically requested that the color inside the cake be darker so it would be clear during the reveal. We also made sure to note that this was a surprise for us and that the result should not be disclosed to us in advance. However, the surprise was spoiled they gave us wrong email to send the picture, and then a phone call the next day revealed the result before we even picked up the cake. This completely ruined the excitement of the reveal for us. The lady simply said its this color inside. I dont understand when you are clearly been told that do not tell us then why she didnt listen and disclose on the phone.
In addition, the cake itself was disappointing. It did not resemble the reference picture we had shared, and the inside color was so faint that it was difficult to tell whether it was pink or white. The overall quality of the cake was also not up to the standard we expected.
This was meant to be a joyful and memorable moment for us, and instead, we were left feeling very let down. I hope you can take this feedback seriously so that future customers don’t go through the same experience.
I will never be ordering any special occasion cakes from here because they know very well how to ruin someone’s event.
Atmosphere: 1
Food: 1
Service: 1
Came in today at 5:35pm. You close at 6:00pm. Walked in and said nothing. Looked around and waiting. Continues waiting as you seemed to be getting numbers for closing I assume. We waited a few minutes and you said nothing to us. We saw probably $25 worth of baked goods to buy but bought nothing because you just ignored us. Do your closing at closing and always greet customers and handle customers first. Not second or third or after you're done doing your tasks. You went from an occasional treat to a never again because of your service.
Service: 1
Richlea Bakery has been here for ages.
Staff are always helpful and friendly.
Admittedly i only come for the doughnuts, cant go wrong with the cronuts (cinnamon and sugar are the OG).
Boston Creme is usually my favourite but i find the dougnut itself for those ia a bit drier than id like most times.
Atmosphere: 4
Food: 4
Service: 5
I visited last weekend and had a great experience. The staff were very friendly and welcoming. I ordered a cinnamon bun and a cup of coffee. The cinnamon bun was soft, warm, and full of flavor—it was the best I’ve had in a long time
Best carrot cake!! Thank you guys<33
We've bought some baked goods from Richlea Bakery, including doughnuts, on a number of occasions and highly recommend them! Their products are always fresh and their service has always been great.
First few bites and my wife had to go back in for more!
Solid bakery, came in and got asked what I wanted real quick.
Reason for 4 instead of 5 is because of the request for a tip on the machine, tips should be optional and I felt pressured that I had to input a number as there was no "no tip" option.
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Amazing experience. Owner is very nice and helpful. Apple fritters and cakes are so fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Their Famous Chocolate Donut
The cakes here are moist and tasty. But was thoroughly disappointed with the customer service the last time I was in.
Bought a cake for my daughter’s 16th birthday asked them to write on it and wasn’t shown the cake nor did I ask. When I went to take it out for dessert I opened it and realized that birthday was misspelled and the writing was very unprofessional. I emailed the bakery and they said since I didn’t look at the cake and took it that there was nothing they could do.
Wow! What a great theme cake 😊
Thanks all of you at Richlea!
Atmosphere: 5
Food: 5
Service: 5
Their pies are so good
Atmosphere: 5
Food: 5
Service: 5
Large space with good customer service.
Atmosphere: 4
Food: 3
Service: 4
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